Customer Ratings & Reviews
- Model:
- NE63A6751SG/AA
- SKU:
- 6468309
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers consistently note the 6.3 cu. ft. Smart Freestanding Electric Range's Air Fry feature and overall ease of use. Many appreciate its overall performance, heating speed, and various features, as well as its practical design. However, some customers have expressed concerns about the glass top's susceptibility to scratches, difficulty in cleaning, and the control panel not being backlit.
This summary was generated by AI based on customer reviews.
Oven is not as advertised.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While a different concept, not well implemented. Once the partition is installed and you select upper oven, it gets too hot and burns the food. Not impressed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand that this experience is different from what you've anticipated. Let's help you out, Rhino.
Kindly visit the manual on page 29 to learn more about the oven's recommended minimum and maximum settings.
User manual:
https://downloadcenter.samsung.com/content/UM/202502/20250214164150842/O_IB_FULL_NE5000A_NE63A6751-04_AA_EN.pdf
Below is a troubleshooting guide to help with the oven's temperature performance; kindly follow the troubleshooting steps.
Samsung oven temperature issues:
https://www.samsung.com/us/support/troubleshoot/TSG10001298/#oven-does-not-cook-well
Should you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148598095, to help our team pull up your information.
Have a great day!
^Chrystel
100% worth the price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works like a dream. The smart features are so convenient. Can pre heat while on my way home!
I would recommend this to a friendHappy so far!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using the stove for about two weeks. Everything seems to work fine but my only concern is the amount of hot air coming out of top left vent when Air Fryer in use.
I would recommend this to a friendThe best
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This range is so amazing. I love all the smart options it has and a dual range is just so convenient for us bakers.
I would recommend this to a friendSamsung Oven Thumbs Up
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Oven works great as advertised. Technology is top notch. No complaints. Double Oven works well.
I would recommend this to a friendSamsung range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy is my go-to store for appliances. They are delivered on time and sooner than the other stores. This Samsung range is amazing for an electric range.
I would recommend this to a friendBest buy is the best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its good and i like it. Good quality, never had problems .
I would recommend this to a friendSamsung Range
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This stove/oven has great flexibility. The double oven is a great convenience. Love all of the features.
I would recommend this to a friendfour stars
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works wonderful but it seems a lot bulkier than it should. sticks out in older houses.
I would recommend this to a friendBeautiful stove
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. Still learning new things. I did notice you can not have heat at a higher temperature then the bottom temp.
I would recommend this to a friendDr
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.stains easily ,not lighted well in oven to see clear
I would recommend this to a friendOwner
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very excited for to use the variable baking options for upcoming holiday baking.
I would recommend this to a friendToo mad to scramble my eggs!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to replace this baby about three weeks after purchasing it due to scratches on the surface from my simply scrabbling eggs in a skillet. Not sure if I'll return it. Buyer beware!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want you to have a better experience using your range, JeanetteM. Allow us to help you.
Here are some tips to address your concerns with your cooktop's surface. Please refer to pages 24-25 of the unit's manual under "Using and choosing the proper cookware," pages 53-55 under "Care and cleaning of the glass cooktop," and page 59 to view the possible causes of scratches and abrasions on the cooktop's surface and its solution:
https://downloadcenter.samsung.com/content/UM/202502/20250214164150842/O_IB_FULL_NE5000A_NE63A6751-04_AA_EN.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide the reference number 1151418156 so our team can pull up your information when you message us.
Have a great day.
-John
COOK
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.MEETS ALL MY REQUIREMENTS AND EXPECTIONS. DELIVERY CAME BEFORE THANKSGIVING.
I would recommend this to a friendLove the two oven’s
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not familiar with cooking with conventional oven. But love the two ovens. The stovetop is nice too. Buttons seem tough to push to set time.
I would recommend this to a friendGreat product!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This stove is outstanding and glad we were able to purchase it.
I would recommend this to a friendExcellent choice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic range; got a really good deal and this hasn't disappointed. Way faster than the previous Samsung I had. highly recommend
I would recommend this to a friendNice stove overall
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To have bought a brand new stove it had some dings and dents that it should not have however for the most part it has worked well for me and my baking... I took an additional star off because it's very hard to keep the stove top clean though they made it seem like it was staying and scratch resistant or whatnot it definitely takes a toll on you trying to keep it almost new looking
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
Here is a guide to help you keep your stovetop in pristine condition.
Please see the tips and tricks and watch the full video in the link below for more details.
Clean and care for your Samsung electric cooktop
https://www.samsung.com/us/support/answer/ANS00060833/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145830999) to help our team pull up your information when you message us.
Have a great day.
^Charles
Removable partition converting double/single oven
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Removable partition great for that huge turkey. Then replace for those cookies or muffins heating only that portion of oven.
I would recommend this to a friendJo’s review
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my stove, especially the oven. The two way use of the oven is fantastic.
I would recommend this to a friend