Customer Ratings & Reviews
- Model:
- NE63A6751SG/AA
- SKU:
- 6468309
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers consistently note the 6.3 cu. ft. Smart Freestanding Electric Range's Air Fry feature and overall ease of use. Many appreciate its overall performance, heating speed, and various features, as well as its practical design. However, some customers have expressed concerns about the glass top's susceptibility to scratches, difficulty in cleaning, and the control panel not being backlit.
This summary was generated by AI based on customer reviews.
Satisfied customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is definitely a great oven. Truly value for money!
I would recommend this to a friendNot a happy customer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We did not get this stove, they told us we could pick the stove up jan 13 but when it got closer to pick up time they changed the date to feb 20th , no guarantee they will have it then. Canceled the order.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We're saddened to learn about your overall experience ordering the range.
Please contact our Best Buy customer service department at (888) 237-8289 to better assist you. Call 24 hours a day. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Not worth it for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a good stove just its not easy to clean the cooktop. Not sure what kind of glass you used when in production for the cooktop but its not worth it. Its always smears and gets foggy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .I understand your situation and its importance to you. Let's get that cooktop cleaned, NoyB.
Below is a guide for the proper cleaning tips for the cooktop. Also, please watch the instructional video fully and click on the embedded links for additional help.
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146962357, to help our team pull up your information.
Have a great day!
^Chrystel
DISAPPOINTED
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.haven't gotten this item yet since so far you can't supply us with the fridge that you promised us. Seems strange that you asking how we like something that you haven't even delivered yet!!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
They can either answer your question or transfer you to your local store to answer your specific concern.
Leo
JUNK
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the top is not flat and Samsung don't want to fix this problem .
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We know how important it is to have a reliable appliance at home. Let us help you with your range.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your range.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147988651) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Worst ever design
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The double oven is not double at all. The removable center shelf is a hassle because it’s too big to store but has to come out to use air fryer option.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Momma,
We admire your effort in sending this review about your experience with your range.
The below link is the user manual for your model. Turn the pages 33-36 (Twin Mode -Oven) for reference: https://downloadcenter.samsung.com/content/UM/202112/20211214153429901/NE63A6751_AA-00_EN-MES-CFR_210901.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145263692), which will help our team pull up your information.
Have a great day.
Melardo
Done
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not stove that I purchased and scratches plus dents in it . Not to mentioned it was lost for week.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear valued BestBuy client,
To better assist you with this, don't hesitate to get in touch with our
BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to record your experience and see what can be done with the unit that came in damaged.
Have a great day.
-Ernest-
Oprn box
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wasnt aware that open box was return product. Snd this stove seems to have electrical issues
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, please get in touch with our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you, and stay safe!
^Chrystel
Touch screen is terrible
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This would be a five star appliance if the touch screen for the banking controls wasn't so difficult to operate and unresponsive, constantly having to wipe it and your fingers from the slightest amount of grease or water to make it work while cooking is very frustrating for a brand new appliance.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MarkC,
Let us help you with what you are experiencing with this Samsung range model.
Here is a link to "Self Clean or other buttons do not light up or respond, or panel is locked on Samsung oven": https://www.samsung.com/us/support/troubleshooting/TSG01110126/
I also shared this link about "Electric cooktop panel isn't responsive": https://www.samsung.com/us/support/troubleshooting/TSG01204615/
The below link is the user manual for your model. Turn the page 28 (Protecting the cooktop) and page 55 (Care and cleaning of the glass cooktop) for reference: https://downloadcenter.samsung.com/content/UM/202112/20211214153429901/NE63A6751_AA-00_EN-MES-CFR_210901.pdf
For reference, I shared these links:
Clean and care for your Samsung electric cooktop: https://www.samsung.com/us/support/answer/ANS00060833/
How to use your Samsung electric range or cooktop: https://www.samsung.com/us/support/answer/ANS00060805/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145250603), which will help our team pull up your information.
Have a great day.
Melardo
Bills but no range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still don't have the range but I have 3 months worth of bills.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best buy Client,
Thank you for bringing this to our attention.
We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
To better assist you with this issue, please get in touch with the Best buy customer service department at Customer Care:
P. (888) 237-8289, H.24 Hours a Day can either answer your question or transfer you to your local store to answer your specific concern.
Reference number:
1144715569
^ ^Ross
stove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't gotten the stove yet will not be in until 7-15-22
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for reaching out and bringing this to our attention. I understand
To better assist you with this issue, please contact Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Your reference number: 1144628879
Leo
Nice stove!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great looking Appliance, really like the double doors
I would recommend this to a friendBrand response from Samsung
Posted .Hello Eric,
We appreciate you taking the time to leave us a review on your Samsung range. You made an excellent choice for your home, and we are pleased to hear how happy you are!
If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsunHellogsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513).
Thank you for being a Samsung customer!
-Angelica
- Pros mentioned:Overall performance
Great Upgrade
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful range with energy saving double oven. I am a long time user of Samsung appliances. This range is everything I could have imagined.
I would recommend this to a friend DONT DO BUSINESS WITH BEST BUY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.worst service ever--- these SOBS are changing my stove which was delivered damaged. I have complained 10 times and nobody is calling back -- giving me the runaround
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this concern, please get in touch with our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day!
^Chrystel
Worth It!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely one of the better electric ranges I've ever owned! Quick to heat on both the stove top and oven(s) and maintain temperature consistently, even when dual ovens are in-use for various meals. Easy to understand the buttons and each function after a couple of uses.
I would recommend this to a friendAwesome oven!!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works amazing!!!! Love the double oven option, I have been using the upper over for most meals… but it is easy to switch between the different oven options. The stove knobs are a slight learning curve because they operate different functions on the stove. I absolutely love this oven and the darker finish! Highly recommend!!!!
I would recommend this to a friend- Pros mentioned:Overall performance
Best oven ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best oven ever. I have installed this oven in three of our homes. Once you cook on it you never want to cook on anything else.
I would recommend this to a friend - Pros mentioned:Heating speed
Electric stove review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product. Highly efficient. Heats up quickly and maintains an even cook in the over. The stove top consistently cooks properly
I would recommend this to a friend Perfect!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this oven - it has so much flexibility and the features are really nice! I like that I have a dual and a single configurable oven.
I would recommend this to a friendGreat Unit
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have had this unit for a few months now and so far it’s still going strong with no issues. The air fryer portion of it works as specified. As we got the black gloss finish it is a daily clean to keep it looking pristine.
I would recommend this to a friend