Customer Ratings & Reviews
- Model:
- NE63A6751SG/AA
- SKU:
- 6468309
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers consistently note the 6.3 cu. ft. Smart Freestanding Electric Range's Air Fry feature and overall ease of use. Many appreciate its overall performance, heating speed, and various features, as well as its practical design. However, some customers have expressed concerns about the glass top's susceptibility to scratches, difficulty in cleaning, and the control panel not being backlit.
This summary was generated by AI based on customer reviews.
Stove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happy with purchase, looked and functions as I expected
I would recommend this to a friendSamsung 6.3 electric flex duo
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.looks great in the kitchen, still learning all the new functions hehe
I would recommend this to a friendSamsung stove
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This stove is amazing. I take care of my mother who is bed ridden. I run errands and now never have to worry about leaving the stove on. This stove is life changing. I also have the washer and dryer.
I would recommend this to a friend- Cons mentioned:Glass top
Stove glass explodes!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The glass explodes after one year using it for not reason!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .LucaA, we understand your frustration if the glass on your stove exploded. We want to speak to you directly to provide support and see what options we can offer to fix your fridge.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151694705) to help our team pull up your information.
Have a great day.
^Camille
Amazing oven
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I owned many ovens and this one is my absolute favorite one.
I would recommend this to a friendElectric Range
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just love my new double range. It's really stylish and cute. Cook really great.
I would recommend this to a friendFire Hazard
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The range worked well enough for our needs until a year after purchase. My wife was heating up some soup in a pot when she smelled a strong burning odor in the house after 5 minutes. When she came down to the kitchen it was full of smoke coming from the range. She quickly moved the pot off the cooktop and saw the smoke was coming from the burner. It had melted the bottom of the pot! Upon moving the pot though it cracked the glass. Samsung nor Best Buy would help replace the unit. Samsung flat out refused. After six weeks and three third party techs being sent out during that time to assess the range, I finally got a definitive no from Best Buy about any exchange. Samsung's customer service was horrible throughout as they did not want to take any responsibility stating we had purposely damaged the range. The attached photo will show where the pot melted unto the glass. I had found other customers posted online similar issues. Will definitely never buy another Samsung appliance. If it wasn't for the six-week runaround they gave me, I might feel different.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greg, we understand your disappointment; your safety matters. We want to speak to you directly to provide support and see what options we can offer to fix your range.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147139385) to help our team pull up your information.
Have a great day.
^Camille
Great range, poor quality and even worse customer
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was very excited to get this! The convertable oven was a big selling point along with the multiple burner options and hot plate option. Stove worked great at first, then the burners started acting up. If something was on low, it would suddenly go to high and burn whatever we were cooking! The multi burner seemed to only have 1 setting: turbo! Great for boiling water, but not much else (that burner died completely after about 6 months). Oven still works good though. We called for service (which is done by Sears?) and after 3 failed (no show) attempts to get it looked at, Samsung said they’d give us a new one, however, they can’t get us one for about 3 months! Can’t just go to Best Buy and get a new one? Nope! Best Buy did their part perfectly. Our beef is with Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We know the disappointment about your experience using the burners.
We suggest contacting us via the options below to speak with a live representative should you need to follow up on the replacement.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Samsung stove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love it!! Looks great, cooks great, pre h eats very fast
I would recommend this to a friendPoor quality cooktop surface
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Two weeks after receiving this range there are scratches and bubbling on the cooktop. Samsung will not acknowledge the defect and says it’s a cosmetic issue. I guess their ranges are expected by Samsung to be ugly. I owned my Electrolux electric range for 11 years and never had a scratch or bubbling in the glass and I cook using many different types of cookware often. Very disappointed in the quality, hopefully Best Buy will rectify this situation. I do not recommend this stove and Samsung has terrible customer service.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Mjtd,
Thank you for bringing this to our attention. We appreciate you taking the time to share your feedback about your Samsung - 6.3 cu. ft. Smart Freestanding Electric Range with Flex Duo™, No-Preheat Air Fry & Griddle - Stainless steel. I understand you're having an issue with your electric range as there's a scratch on it and the cooktop is bubbling. The experience is not what we expect from our customers and we do apologize for the inconvenience this has caused you.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001943/ to guide you if your electric cook top is peeling, bubbling, or cloudy under the surface.
You can also see this link https://www.samsung.com/us/support/answer/ANS00060833/ to get some tips on how to clean and care for your Samsung electric cooktop.
In case of repair or replacement, please check this link https://www.samsung.com/us/support/service/warranty/NE63A6751SS/AA for the warranty coverage of your product.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144643455.
-Noraina
Burns everything
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Both the range top and oven seem to only work at max heat. Even in I set the stove to low, the main burner just scorches everything. The oven is just as bad, we will try to set the temp to 5o degrees less than what the recipe calls for and take the food out several minutes early, but it's still burned. The rolls in the photo cooked for 8 minutes with the oven set to bake at just 300 degrees. The recipe called for 350 degrees for 12 minutes. Hoping Samsung's warranty process will provide a fix.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We understand the importance of the oven in preparing meals. Let's get the information you need to ensure you can maximize the functions of the range.
The links below will help you troubleshoot the oven and cooktop's temperature to ensure it's heating properly. Please select the scenario that best fits your situation and learn more by checking the hyperlink.
Samsung oven temperature issues:
https://www.samsung.com/us/support/troubleshoot/TSG10001298/
Samsung electric and induction cooktop temperature issues:
https://www.samsung.com/us/support/troubleshoot/TSG10002324/
Should you need more assistance with the range, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148388151) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
- Cons mentioned:Glass top
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently bought this stove and the glass top looks like this after frying one time. I had my last stove for 20 years and the glass top didn’t look this way. It also takes long to boil water compared to my old Maytag oven.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Andi,
We want you to have a better range experience. Let us help you with the range.
Please see the "Fast Boil takes same amount of time to boil water as other burners" section and follow the instructions.
Samsung electric and induction cooktop temperature issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147053524 to help our team pull up your information.
Have a great day.
^Aloe
Good oven.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good oven and stove but it takes some getting used to.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there.
Thank you very much for your observation of our range. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG)
Have a great day.
^Camille
- Cons mentioned:Cleaning
Returned after 3 weeks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The burner caught fire, I returned after 3 weeks. Hard to keep the surface clean.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AngelaW,
Thank you for choosing Samsung for your range needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
Melardo
Samsung double oven
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoy being able to just use the top oven, both or entire oven.
I would recommend this to a friendBrand response from Samsung
Posted .Hello Dionne! We are happy to hear that this unit is meeting your expectations and we thank you for your continued support and for choosing Samsung.
If you need further assistance, please feel free to reach out to us via any of the following using the ticket number: 1143965099
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thank you for being the best part of Samsung. ^Nic
New stove is very pretty!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have yet to use my new stove as it was just installed yesterday but I love it!!
I would recommend this to a friendBubbles
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have only own this stove for a couple of weeks. It has like bubbles on it. I read that this is a defect of this stove, I'm not happy how it already looks
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Carcar,
Thank you for reaching out to us and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the range having bubbles on the surface. Don't worry will surely notate your experience about this matter for a better service in the future.
I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=Range&referrerPageUrl=https://www.samsung.com/us/support/
Electric cooktop is peeling, bubbling, or cloudy under the surface:
https://www.samsung.com/us/support/troubleshooting/TSG01001943/
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
How to clean your Samsung oven:
https://www.samsung.com/us/support/answer/ANS00049011/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/NE63A6751SG/AA
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144492199
Thank you for choosing Samsung. Have a great day.
-Trisha-
Burner without in 10 months
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Burner without in 10 months on the main burner that we use every day.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Dave,
We want to inquire more about what transpires with the range burner and would like to assist as soon as possible.
You may contact our Support Team via the link below to speak with a live representative should you need further assistance with the new unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Discoloration on stove
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The temp burns food in oven. Stove heat stressed discoloration. After one use
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi LorieW,
Let us review the steps to help you with your oven on your Range.
Please see "The oven temperature is too hot or too cold" on page 63 of the user's manual to help you achieve the correct temperature of your oven.
Manual:
https://downloadcenter.samsung.com/content/UM/202112/20211214153429901/NE63A6751_AA-00_EN-MES-CFR_210901.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145941177 to help our team pull up your information.
Have a great day.
^Aloe
- Pros mentioned:Air fry, Design, Heating speed
A great combination of really cool features.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is our third stove in 15 years and easily the best one we've ever owned. We bought it for a bunch of reasons (aside from our old stove not working), starting with the Flex Duo chamber. My wife always wanted a double oven, but traditional double ovens had two small spaces to cook, which was not a goal of ours. The flexibility of separating the large main oven into two small ovens and the brilliant door design to allow access to the top oven separately is really a great feature. We also like the controls. They are very intuitive and allow a lot of control over the cooking process. One of my goals was Alexa integration and this stove also checks off that box. It took a bit to understand the process for connecting to the app (and then Alexa) but I figured it out rather quickly. I think this part is a work in progress, because I can use Alexa to turn on the stove (which she does) but then Alexa adds that she couldn't connect to the stove (after she did). The oven heats up quickly and does a good job of maintaining temperature. We tend to use wireless meat thermometers (Meat Stick and Meater) and they read the ambient temperature as well as the internal meat temp, and the oven was easily in range of the target temperature the whole time. The cooktop is well laid out and the elements heat quickly. We have yet to try the air fryer - we use a countertop one all the time and this was a selling point, The extra Air Fryer tray is a bonus, as well as the stovetop griddle. I fried up some Pastrami on it, and the food cooked quickly and evenly. It does stay hot for a while, so be careful when picking it up after you are done cooking. Time will tell how durable this stove is, but the design is terrific and it appears to be very well made.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Gibsonjunkie, I am so happy to hear you are loving your new Samsung Range. I know how great it is when all your expectations are met and I am so glad we were able to do that for you. We appreciate you sharing all of your experience and thank you for being such a great part of our Samsung family. ^Brad