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Customer reviews

Rating 4.5 out of 5 stars with 982 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Ease of Cleaning

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers consistently note the 6.3 cu. ft. Smart Freestanding Electric Range's Air Fry feature and overall ease of use. Many appreciate its overall performance, heating speed, and various features, as well as its practical design. However, some customers have expressed concerns about the glass top's susceptibility to scratches, difficulty in cleaning, and the control panel not being backlit.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 38 Showing 741-760 of 982 reviews
  • Rated 5 out of 5 stars

    Samsung stove

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my stove. Just need to adjust cooking with the convection oven. Overall i really like it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Double oven

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First one broke within a week and had a new one to replace it. Cooks well. Wi-Fi is a game changer to control everything on the stove from your phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great oven, big fan a few months in. Definitely would recommend

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Very Dissatisfied

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this along with the fridge and dishwasher. I wanted the black stainless steel and the set looked exactly what I wanted. I purchased this solely by what I had read online. I previously had GE double oven which I loved, but it wouldn’t coordinate with the Samsung fridge and dishwasher and the Samsung stove looked comparable. Boy was I wrong. Obviously I didn’t read the details because I didn’t realize this was actually one oven with a separator. The first thing I cooked was a frozen pizza in the top oven, and it was burned to a crisp in 10 minutes even though I followed package directions. Gave it another shot with biscuits, same thing! So I figured out that I had to go about 30° lower on the top oven to get everything cooked right. Next I tried to cook in both ovens with the separater. I needed 425° (which I set at 390°) on the top and 325° on the bottom, well the top oven wouldn’t stay at 390° and kept going back to 325° everytime I set it, this defeated the whole purpose of buying this, why can’t I cooked 2 separate temperatures in each oven? My GE stove did everything I needed and more, but by the time I figured out that this stove was a junk it was too late. Thanksgiving was a cooking nightmare. The turkey was 15 pounds and took up the whole oven even with the oven separator removed. I couldn’t cooked any of the side dishes until the turkey was done. I used the whole oven for the sides. The last dishes needed to be cooked at 425° for an hour, but the oven couldn’t keep the temperature regulated and kept going down to 350 - 375. My food was either overdone or undercooked. How embarrassed I felt serving this to my 16 guests. I will be buying another GE stove when I get done paying this one off, and will probably give it away and warn the recepient of the malfunctions. I’m so very dissatisfied with this whole experience.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Niki,

      Having an oven that works well is essential in the kitchen. Allow us to help you with the range.

      To help you cook with the oven, please see the "Operating the oven" section on pages 38-42 of the user's manual.

      Manual
      https://downloadcenter.samsung.com/content/UM/202311/20231122154330373/O_01._NE63A6751_AA_EN.pdf

      Also, below is a link to help you cook well with the range. Please follow the steps and click the hyperlinks for further assistance.

      Samsung oven temperature issues.
      https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-does-not-cook-well

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1146573219 to help our team pull up your information.

      Have a great day.

      ^Aloe Samsung

  • Rated 5 out of 5 stars

    Samsung Oven

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love the dual oven and convection baking. Love all my Samsun appliances!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Oven

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took some getting used to but don’t use the 2nd oven feature as much as I thought I would.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Confusing Controls

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm usually pretty good at figuring out the controls on new devices. However, despite a lengthy online manual which we read, my wife and I still found this oven to be very confusing to operate. If you're accustomed to stoves with basic features, do not buy this unit. You'll be scratching your head like us.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there,

      We want you to enjoy using the range. Allow us to help.

      To help you become familiar with your oven control panel. Please see pages 28 to 29 under the "The oven control panel" of the manual for more details.

      Manual
      https://downloadcenter.samsung.com/content/UM/202311/20231122154330373/O_01._NE63A6751_AA_EN.pdf

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1146671430) to help our team pull up your information.

      Have a great day.

      ^Camille Samsung

  • Rated 5 out of 5 stars

    Oven

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only thing I don’t like is to air fry you have to take the middle tray out

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung oven

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Game changer having the dual oven option!!! Loving it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung stove

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this stove. The oven is amazing works super fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Stove

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great appliance for the price. Like having the ability to use the app as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product with good service a good frame time for pick up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung electric range

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves to cook gourmet meals, so we chose this electric stove with an incredible oven. We are very happy with our oven.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Air fryer oven

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish it came with a manual - pain looking things up on my phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lovely

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The oven is wonderful. It cooks great. I enjoy the double oven feature. However, I have not learned how to use the air fryer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good deal

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great price and nice looking for new home. Wi tell others

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great addition

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great addition to our kitchen. the convection requires getting used to.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love my new stove

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best stove i have ever owned. Very user friendly, i love the dual ovens and 5 burners, makes cooking large meals a breeze

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Defective within three days

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery and installation were quick with no dents or scratches but the oven itself started having issues within three days. I used the air fryer option twice before the lower oven fan began sounding like an ice chip maker. I had Samsung support on the phone while I replicated the situation and then took a video of it, I isolated it to just the lower oven when in convection mode at 400F and above. The service center doesn't call you back until 24-48 hours (with no known number to give you). It's easier just to return the device to Best Buy and be without an oven for awhile. Aside from the convection issues, the back right burner doesn't warm up evenly and the front burner on the small ring takes forever to boil a pot of water. The rapid boil ring is the largest one and ridiculously too big for boiling water for one person. The look is great and I didn't have an issue with the glass scratching at all. Note the "remote start" function is a misnomer as you CAN'T remote start the device- you can only send the oven settings to the device remotely through the app or Alexa then have a person manually click the start button to initiate the setting. This is due to obvious safety issues but really annoying that it's being advertised as such. Also if safety was such a concern you should be able to remotely turn off the burners to prevent accidental turn-ons or living with people who have dementia that leave on the burner but NOPE that safety feature doesn't exist...

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi TechieT,

      We understand how you feel regarding this range. We are here to help you.

      We recommend checking the resources below to determine if the noise coming from your range is within the operation noise/sound.

      Samsung cooktop and range sounds and operational noises:
      https://www.samsung.com/us/support/troubleshooting/TSG01110180/

      Please see pages 24 to 25 of the user manual on how to use the right burner for each type of cooking application.

      https://downloadcenter.samsung.com/content/UM/202405/20240508152333265/01._IB_FULL_NE5000A_NE63A6751_EN.pdf

      Should you need support in the future, please don’t hesitate to reach out to us through the channels below.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, provide us with this reference number (1148013351), and it will help our team pull up your information.

      ^Rodel Samsung

  • Rated 4 out of 5 stars

    Oven

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I very much like my new oven! Just remember its convection so it will cook differently than a regular oven

    I would recommend this to a friend