Customer Ratings & Reviews
- Model:
- NE63A6751SS/AA
- SKU:
- 6468307
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers consistently note the 6.3 cu. ft. Smart Freestanding Electric Range's Air Fry feature and overall ease of use. Many appreciate its overall performance, heating speed, and various features, as well as its practical design. However, some customers have expressed concerns about the glass top's susceptibility to scratches, difficulty in cleaning, and the control panel not being backlit.
This summary was generated by AI based on customer reviews.
Freaky
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it still works perfectly and runs smooth till this day
I would recommend this to a friendBuyer Beware!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buyer beware. Had this range for 6 months and got rid of it. I must be a very patient person. Within the first month the burners either were cold (to the point I could put my hands on them) or burning my food. Constantly had to turn on the left burner to get the right burner to heat. By 6 months the oven started acting up. My first Samsung from 10 years ago was perfect. This one was junk!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi GeraldineB,
Thank you for choosing Samsung for your range needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partner websites to explore products that better suit your needs.
Have a great day!
-Kimberly
Been waiting for 3 months to get this oven
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been waiting for 3 months to get this oven (maybe mid nov. Once I get it, I'll give a better review.
I would recommend this to a friendStove review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase. Easy and convenient to use. Love the smart features.
I would recommend this to a friendStove
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is a good stove but did not come directions on how to use ALL the features
I would recommend this to a friendBest Buy did a really bad job
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The oven is spectacular and works flawlessly. Best Buy really dropped the ball on this one. I ordered the stove in September of 21, and it was supposed to be delivered in mid-November. The delivery day came in went without any contact from Best Buy. I had taken the day off from work. I called the next day, and they informed me that it was on backorder. It would have been nice to know this, so I didn't have to lose a day of vacation. They set the new delivery day in early January of 22. The driver came, and as he was installing the stove, he told me that I was his first and last delivery of the day. He felt really sick and took the truck back to the depot and went to the hospital. He also told me that he couldn't install the tip guard since he was a subcontractor to Best Buy. I had paid extra for this to be done. He told me that Geek Squad would install it. A few days after the oven was here, I had COVID-19; my wife had it the next day, and the kids all contracted it over the next few days. While I was sick with COVID, Geek Squad called to inform me that they were on their way over to install the tip guard. I told them that I had COVID and they should stay away. Then a few weeks later, they called, and I discovered that the tip guard had been taken back to the depot with the driver. They made several more appointments without contacting me, and still, no guard was supposed to be ordered after the second attempt. Now I have the guard, and no attempts have been made to install it. So I finally had another company come to install it. I was told that I would get a discount for the troubles, but nobody has called.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate your review of the delivery and installation experience you had.
To better assist you with this issue, please get in touch with our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
-Angelica
Stove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice appliance and user friendly only was missing manual
I would recommend this to a friendGreat addition to our kitchen
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stunningly beautiful. Dual oven perfect for holiday gatherings.
I would recommend this to a friendMeh
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This stove is okay. I have had it for a year and the front right range cooks faster than the other side. I don’t like how it doesn’t seem to fit all of my pans. It looks nice. I never used the option to control through my phone.
No, I would not recommend this to a friendGood
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing stove, full of features and functions. The only issue i have with the stove top is its too sesitive to stains. You always have to use a razor blade to clean the top.
I would recommend this to a friendLove it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Oven/stove works great! Everything we need the unit to do.
I would recommend this to a friendstove
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love this stove works really good. the top plate is nice
I would recommend this to a friendEasy and Practical!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We Love this Range! BEst stove/Oven we have ever owned!
I would recommend this to a friendGood middle of the road stove.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a decent stove for the money but the oven is not good for bakers- dries everything due to fans, heats too quickly. Also not good for making things like pizza- high heat but only heats top down so crust is not crispy. Love the option of two ovens or one large one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want to make sure that we provide the best cooking/baking experience, DianeM. Let us help improve the performance of your Samsung range.
Whether your oven is too hot, not hot enough, takes too long to get hot, or doesn't get hot at all, it can cause a lot of issues.
Samsung oven temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
Calibrate your oven's temperature:
https://www.samsung.com/us/support/answer/ANS00049012/
Using the oven racks on page 36.
Food does not bake or roast properly on page 63.
See the chapter on operating the oven starting on page 28 till 49.
https://downloadcenter.samsung.com/content/UM/202112/20211214153429901/NE63A6751_AA-00_EN-MES-CFR_210901.pdf
To better assist you with Samsung products, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145373528) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Samsungstove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This stove is everything we expected it to be and more.
I would recommend this to a friendNice oven
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like my oven, everything my wife wants it and work perfectly fine.
I would recommend this to a friendRange
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great looking range cooks great and the double over is amazing
I would recommend this to a friendStove
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the new stove just wished it had a surface light
I would recommend this to a friendDREAM OVEN
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.NEVER THOUGHT I NEEDED 2 OVENS. CLEAN LOOKING AND EASY TO USE
I would recommend this to a friendIts ok
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like it, but I was told that the air fryer was on both parts of the stove and it is not. I also don't like that if you cook on both parts of the oven it has to be within 50 degrees of each other. It has some neat features though.
I would recommend this to a friendBrand response from Samsung
Posted .Hi There,
We appreciate that you brought this experience about the range.
We recommend placing the Air fry tray on rack position 3, which is the third rack position from the bottom. For models with twin cooking, Single oven mode is required for Air Fry mode.
With the Air fry feature, you can use little to no oil to cook your favorite crispy foods and quickly prepare your favorite fried foods right in your oven. Learn more from the links provided below.
Use Air Fry mode on your Samsung oven:
https://www.samsung.com/us/support/answer/ANS00088063/
I have also shared the user's manual for the "Air Fry" instructions on pages 41-43 and page 35 about the "Twin Mode Temperature setting ranges" for your reference:
https://downloadcenter.samsung.com/content/UM/202112/20211214153429901/NE63A6751_AA-00_EN-MES-CFR_210901.pdf
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145730731, to help our team pull up your information.
Have a great day!
^Chrystel