Customer Ratings & Reviews
- Model:
- NE63A6751SS/AA
- SKU:
- 6468307
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers consistently note the 6.3 cu. ft. Smart Freestanding Electric Range's Air Fry feature and overall ease of use. Many appreciate its overall performance, heating speed, and various features, as well as its practical design. However, some customers have expressed concerns about the glass top's susceptibility to scratches, difficulty in cleaning, and the control panel not being backlit.
This summary was generated by AI based on customer reviews.
great range
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the range works great. no complaints as of yet with this range.
I would recommend this to a friendHer name is Ms. Poppins
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely the best! Runs 15 degrees hotter, calibration was easy.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there MrsPoppins, congratulations on your new Samsung Range. I am so thrilled you are liking the unit. We are thankful to have you as a member of our Samsung community. ^Brad
amazing double oven
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love this oven! it is Such a good oven convection works so good!
I would recommend this to a friendnew range
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.salesman very well inform, helpful and interested in our needs
I would recommend this to a friendGreat range.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect. Checked all the boxes. Delivery was pro job.
I would recommend this to a friendMiss
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good double door help more room to cook. Looks good
I would recommend this to a friendSo so
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Display at times do not always work and have to press several times. Overall it’s an alright stove but probably would not buy again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Michelle S,
It sounds frustrating to deal with an unresponsive display that requires multiple presses to function. To better assist you and collect more details, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147341810 to help our team pull up your information.
Leo
Great stove
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well. Love that you can make it a double oven.
I would recommend this to a friendSamsung oven
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Modern styling and digital accommodations to meet your daily needs
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Tlcjr, I am happy to hear you are loving your new Samsung Range. I know how great it is when all your expectations are met and I am so glad we were able to do that for you. We thank you for being such a great part of our Samsung family. ^Brad
Stove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excelente stove. Easy to clean. Love my stove. 5 start
I would recommend this to a friend- Pros mentioned:Overall performance
Amazing stove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an awesome stove I am remodeling my kitchen and haven’t had a chance to use it yet but I am so looking forward to it I will update my review wants it is installed
I would recommend this to a friend Pretty good
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Griddle leaks grease out of the corners onto stove.
I would recommend this to a friendGreat multi oven range
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great range with double access to two separate ovens
I would recommend this to a friendYou will have additional costs when you buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice stove, but the cord is 30 amp, and you need 50 amp. Therefore, you will have to hire an electrician to change it at an additional cost!!!!! The air fryer is useless as it is too big of a space.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
Thank you very much for your review on one of our products. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Ricardo
Double the Fun
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the look of my new oven. I’m not happy about having to clean it. The stovetop being black, shoe’s everything! I need to resd the manual to get more acquainted with all of the perks. A double oven spoils me. ☺️
I would recommend this to a friendBrand response from Samsung
Posted .Greetings!
Congratulations on your new electric range! Let me send you links for some cleaning tips.
How to clean your Samsung oven:
https://www.samsung.com/us/support/answer/ANS00049011/
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
Should you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number 1144982955 to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
- Pros mentioned:Overall performance
Not worth the cost! Do not buy Samsung Oven
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Where do I start... pros: beautiful looking oven. Cons: it smells like burnt rubber evertime I turn on. Takes a few minutes for the smell to stop. The burners take long to get get hot and I swear that dont get as hot as my old stove. For the cost, not worth this poor quality and i sure would like to know where smell comes from.
No, I would not recommend this to a friendBrand response from Samsung
Posted .CherylH, we are here to help you with your range.
Here are some links to help with your oven's burnt rubber smell (Odors or smoke during normal use)and slow-heating burners (Cooking elements are not hot enough); kindly on the embedded words to help you further.
Odor or burnt smell from the oven
https://www.samsung.com/us/support/troubleshooting/TSG01110185/
Electric and induction cooktop issue
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146024601) to help our team pull up your information.
Have a great day.
^Camille
I expected better
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great. Con: IF you try to make a pizza in the smaller upper oven, it will be soggy because there is no heating element on the bottom. Also, you can see through the glass cooktop when a light shines on it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We appreciate your review of the experience with this range that looks great; however, the pizza is soggy when you try to make it in the smaller oven. We can help you find a resolution that may rectify the issue.
Here is a link to the troubleshooting steps to try when the oven has a temperature issue.
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144925261) to help our team pull up your information.
Thank you!
-Angelica
- Cons mentioned:Control panel
Meh...technology
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This oven looks great. It has a lot to live up to after that. The eyes get very hot on lower settings. You can burn things on 4. The larger variable-sized eye is the opposite. It can take forever to boil water. It took 17 minutes to bring water to a boil the other day. The oven cooks well but the control panel on top has never worked right. Overall, for the appliance's price, I hoped for more consistency and not have to babysit the thing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand that the range is crucial for cooking, CoreyS. Let us correct your range's cooking temperature by following the recommended links below.
How your electric or induction cooktop heats up and retains heat works differently than non-ceramic cooktops. If you're not prepared and aware, this wonderfully steady heat source could result in burned food. Learn more from these details.
Samsung electric and induction cooktop temperature:
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
I have also shared your model's user manual to correct the burner's temperature. Turn to page 60 under "Cooktop for reference":
https://downloadcenter.samsung.com/content/UM/202112/20211214153429901/NE63A6751_AA-00_EN-MES-CFR_210901.pdf
Self Clean or other buttons do not light up or respond on Samsung oven:
https://www.samsung.com/us/support/troubleshooting/TSG01110126/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145240137, to help our team pull up your information.
Have a great day!
^Chrystel
Good but not great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not truly a double oven. We bought to conserve energy, but the removable shelf does not keep upper section of oven from heating up to a certain extent.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi SusanS,
Let us get you the details on using the oven effectively.
Here are simple steps to help you check the oven's temperature.
Samsung oven temperature issues.
https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-takes-a-long-time-to-reach-set-temperature
Please see the "Operating the oven" section on pages 32 - 36 of the user's manual to guide you when cooking using the oven.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145861227 to help our team pull up your information.
Have a great day.
^Aloe
Stove
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first stove upon opening the box was damaged, but Best Buy took it back and replaced with no question.
I would recommend this to a friendBrand response from Samsung
Posted .Hi KathyC,
Thank you very much for your observation of our products. Rest assured that we are working to improve our products and services with the help of your reviews.
Have a great day,
-Ernest-