Customer Ratings & Reviews
- Model:
- NE63A6751SS/AA
- SKU:
- 6468307
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers consistently note the 6.3 cu. ft. Smart Freestanding Electric Range's Air Fry feature and overall ease of use. Many appreciate its overall performance, heating speed, and various features, as well as its practical design. However, some customers have expressed concerns about the glass top's susceptibility to scratches, difficulty in cleaning, and the control panel not being backlit.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Cleaning
Worst stove I’ve ever owned!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve never hated an oven/range more than I’ve hated this one. First off, even with the right products, it’s a NIGHTMARE to clean. Second, water takes forever to boil and food in the oven doesn’t cook easily. Thank god I am a total tech member and can exchange it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We know that the range is one of the vital home appliances, as we cook our food daily, LaurenS. We're here to help!
How your electric or induction cooktop heats up and retains heat works differently than non-ceramic cooktops. This wonderfully steady heat source could produce burned food if you were prepared and made aware. This guide will explain everything if you have questions or concerns about how hot your cooktop gets.
Samsung electric and induction cooktop temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
Whether your oven is too hot, not hot enough, takes too long, or doesn't get hot, it can cause many issues. Luckily, you can do some simple things to try to fix it.
Samsung oven temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
Although they differ from traditional gas cooktops, taking care of your electric or induction cooktop can be easy. This guide will explain everything you need to do (or avoid doing) to keep the glass cooktop looking pristine, so it will last for years to come.
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
How to clean electric and gas ranges:
https://www.youtube.com/watch?v=pCLkUo4ns6w
You may also refer to pages 50-59 of the user manual for more information about maintaining the appliance, page 60 for other solutions when the surface units do not keep a rolling boil or cook fast enough, and page 63 when the oven does not cook properly.
https://downloadcenter.samsung.com/content/UM/202112/20211214153429901/NE63A6751_AA-00_EN-MES-CFR_210901.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145533219) to help our team pull up your information when you message us.
Thank you!
-Angelica
Still Waiting
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have not received it yet. To be delivered 2/8/24. I anticipate the range will be excellent once we get it.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with the logistics of this Samsung range model, please contact the Best Buy customer service department at (888) 237-8289, they are open 24 Hours a Day.
They can either answer your question or transfer you to your local store to answer your specific concern.
Leo
Expandable burner burns everything
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive contacted manufacturer… had me try and reset burners and reset wntire stove… these expandable burners will burn your house down if you turn yout back. On the loweset setting its still cooks on high. Safety hazard. Samsung is the worst brand for any appliances.
No, I would not recommend this to a friendBrand response from Samsung
Posted .AudreyR, we understand your disappointment with your electric burners. We are here to help.
Here is a guide to help you if the burners still work on high, even if it is already placed in LO. Please choose, "Element stays hot after changing from Hi to Lo."
Samsung electric and induction cooktop temperature issues
https://www.samsung.com/us/support/troubleshoot/TSG10002324/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150420695) to help our team pull up your information.
Have a great day.
^Camille
Disappointed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed because the first one sent to home had a huge dent in the side of it and had to wait 10 days for replacement after i had taken my old one out. No stove for 10 days sucks Joe Bollinger
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand the disappointment about receiving a range with a huge dent.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 should you need to follow up on the replacement. They can answer your question or transfer you to your local store.
- Pros mentioned:Heating speed
So far I love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Fast heating & even cooking. I love the way it looks and the double opening is a plus.
I would recommend this to a friend - Pros mentioned:Overall performance
New Range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Enjoying our new range . Best purchase ever made. Would recommend to family and friends.
I would recommend this to a friend Range damage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My range was damaged,I was somewhat compensated but I was giving the run around a good part of the day
I would recommend this to a friendBrand response from Samsung
Posted .We're here to get your range examined, MelvinR.
We would like to speak to you directly to determine how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145802078, to help our team pull up your information.
Have a great day!
^Chrystel
- Pros mentioned:Ease of use
Great price and worth the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love everything about this stove! It is easy to use and very efficent.
I would recommend this to a friend Review
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is small to be a double oven. It is great besides the oven space.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate the review about the range being great, StephanieS.
Should you need support with the unit, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you.
-Angelica
Trash customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was at the scratch and dent outlet. It wasnt scratched or dented. It doesnt work properly and ive started multiple cases to get it repaired and it seems like bestbuy is asleep at the wheel. Good luck getting an in house service, poor poor poor communication. Trash
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello ChadR,
We want to inquire more about what transpires with the range and would like to assist as soon as possible.
You may contact our Support Team via the link below to speak with a live representative for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Eh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a very nice looking stove, but the top oven burns the good on top and not cooked on bottom
I would recommend this to a friendBrand response from Samsung
Posted .Cooking the perfect dish for your family is what we want, Beizer. Let us send you a guide to rectify your experience with the appliance.
food may not cook well, or it may take a long time for the oven to reach the set temperature. Luckily, there are some simple things you can do to try to fix it.
Samsung oven temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-does-not-cook-well
Food does not bake or roast properly, see page 63.
https://downloadcenter.samsung.com/content/UM/202112/20211214153429901/NE63A6751_AA-00_EN-MES-CFR_210901.pdf
To better assist you with Samsung products, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145348733) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Top Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great so far. Love the features. Price was right.
I would recommend this to a friendHorrible instructions
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible instructions, I don’t want to google everything to see what this oven has to offer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We appreciate you taking the time to leave us a review of your overall experience with this Samsung range. We'll be glad to help you.
The below link is the user manual for your model. See pages 28-50 for information about operating the appliance for reference.
https://downloadcenter.samsung.com/content/UM/202112/20211214153429901/NE63A6751_AA-00_EN-MES-CFR_210901.pdf
You may also check the link below for a guide to using your electric range or cooktop.
https://www.samsung.com/us/support/answer/ANS00060805/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145070475) to help our team pull up your information when you message us.
Thank you!
-Angelica
Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok, Smaller than expected. We make it work.
No, I would not recommend this to a friendSamsung range
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stove top hard ti keeo clean No instructions how to air fryer and other special features
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Benny.
We appreciate your review of the experience cleaning the stovetop and instructions on using the air fry feature. We are here to help.
Refer to the user manual "Protecting the Cooktop" on page 28, "Air Fry feature and other features from pages 41-49, and "Care and Cleaning of the Glass Cooktop" on page 55: https://downloadcenter.samsung.com/content/UM/202112/20211214153429901/NE63A6751_AA-00_EN-MES-CFR_210901.pdf.
I also shared the link "Clean and Care for your Samsung Electric Cooktop": https://www.samsung.com/us/support/answer/ANS00060833/.
You may also refer to this link about "Use Air Fry Mode on your Samsung Oven": https://www.samsung.com/us/support/answer/ANS00088063/.
How to Clean and Maintain the Glass Cooktop on your Samsung Stove: https://www.youtube.com/watch?v=b_dExUhgeus.
How to Clean Electric and Gas Ranges: https://www.youtube.com/watch?v=pCLkUo4ns6w.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144917961), which will help our team pull up your information.
Have a great day.
Melardo
Flex Dual Stove Air Fry No!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not As I was Informed, Airfryer is not in the top section of stove. It’s operable in the whole range. It splatters n makes a mess. The food does not cook even.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how you feel dealing with all this with your range, PhaedraT. We're here to help.
The range has an Air Fry feature to select the air fry function of the whole oven.
Here is a link with troubleshooting steps when the food doesn't cook evenly.
The oven does not cook well:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-does-not-cook-well
You may also check page 63 of the user manual for other suggested actions when the oven doesn't bake/roast properly.
https://downloadcenter.samsung.com/content/UM/202401/20240112151957904/O_01._NE63A6751_AA_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146739674) to help our team pull up your information when you message us.
Thank you.
-Angelica
Needs a better quality cooking top surface.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the stove… only bad thing is cooking surface scratches easily.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi SoulKing,
We are happy that you love the cooktop in this range. We always value customers who are keen to give us their reviews. I will be sure to pass on what you have told me to our product team for current and future product development.
Should you need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number 1145016190, it will help our team pull up your information.
Leo
User manual
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No user manual. How are we supposed to know how to use?
I would recommend this to a friendBrand response from Samsung
Posted .Hello,
We see how excited you are to use your Samsung range! Let us help you with getting the user manual for your unit.
Below is the link for the user manual of your Samsung range.
https://downloadcenter.samsung.com/content/UM/202112/20211214153429901/NE63A6751_AA-00_EN-MES-CFR_210901.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145095161) to help our team pull up your information when you message us.
Thank you!
-Angelica
double oven
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.can only convection oven bake on top oven. to to standard baking it is on the bottom oven or the entire oven. the buttons have to be pushed 3 or 4 times before they work
No, I would not recommend this to a friendBrand response from Samsung
Posted .We know how it feels to have a range that doesn't work correctly during baking, StanleyH. We're here to help with your Samsung appliance.
To cover the basics, please ensure that the divider is properly installed.
See page 38 to properly install the divider and the Baking feature. On page 39 is how to set the oven for convection baking using twin mode.
https://downloadcenter.samsung.com/content/UM/202112/20211214153429901/NE63A6751_AA-00_EN-MES-CFR_210901.pdf
When the steps have been done and buttons are still difficult to press even with the divider installed properly, please reach out so we can further assist a possible service technician to visit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145371331) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
It’s Ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You will need an electrician to connect and get it working.A wire has to go from your breaker to the stove and a specific plug for connection.Depending on how you breaker box is the wire can run you about $600 bucks
I would recommend this to a friend