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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 1956 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Ease of Cleaning

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

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89%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-200 of 1,956 reviews
  • Rated 5 out of 5 stars

    Pleased purchaser

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is exactly what I wanted and I haven’t even tried everything on the stove but im thoroughly excited

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    would not recommend this stove

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The front right burner is particularly problematic—it never goes to a low setting. No matter what temperature I set it to, it stays excessively high the entire time.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello,

      We know the disappointment with how the range burner performs. Let us help.

      Below is a link to troubleshooting the cooktop temperature. Browse the guide until the "Element stays hot after changing from Hi to Lo" for the recommended actions.

      Samsung electric and induction cooktop temperature issues:
      https://www.samsung.com/us/support/troubleshoot/TSG10002324/

      If you have further questions or inquiries, these are the platforms that you can reach in the future:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1147392161) to help our team pull up your information when you message us.

      Thank you.

      -Angelica Samsung

  • Rated 1 out of 5 stars

    Don't recommend

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    stove turned on at random, not accidentally, at random. Caused kitchen fire.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Stove very sticky

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything you cook leaves residue on the stove and then you have to get a razor to remove it from it It sticks in a weird way

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We understand how you feel when everything you cook leaves residue on the stove, NajibA. We're here to assist.

      We have provided a link with detailed instructions on the most effective method to clean an electric cooktop. The guide also includes another link that recommends the appropriate cookware and cleaning products and a video to watch from beginning to end.

      Clean and care for your Samsung electric cooktop:
      https://www.samsung.com/us/support/answer/ANS00060833/

      To help you maintain the finish and the glass cooktop, we have included a user manual with instructions on pages 48-50. Here is the link for your convenience.
      https://downloadcenter.samsung.com/content/UM/202401/20240112152313843/O_01._NE63A6511_AA_IB_FULL_EN.pdf

      Should you need further assistance, please feel free to get back to us via the following options below:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
      Please provide us with this reference number (1146917975) to help our team pull up your information when you message us.

      Thank you.

      -Angelica Samsung

  • Rated 1 out of 5 stars

    Samsung electric range

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy this Samsung electric range. The glass easy crashed. Hard to cleaning. Samsung didn't cover for it.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      KevinP, let us extend our help by providing the details you need for your Range.

      Please see the "One (1) Year Parts and Labor" of the warranty statement, fifth paragraph, which explains the limits of the warranty.

      Warranty Statement:
      https://www.samsung.com/us/support/service/warranty/NE63A6511SG/AA/

      Here are links that can help you clean your Samsung range. Also, please watch the video and read the hyperlinks included in each section.

      Clean and care for your Samsung electric cooktop.
      https://www.samsung.com/us/support/answer/ANS00060833/

      How to clean your Samsung oven.
      https://www.samsung.com/us/support/answer/ANS00049011/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1145866223 to help our team pull up your information.

      Have a great day.

      ^Aloe Samsung

  • Rated 1 out of 5 stars

    Cracked

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is a huge crack in the top of the oven delivered. We are scheduled to get the replacement in March.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.

      Have a great day.

      ^Camille Samsung

  • Pros mentioned:
    Air fry, Convection, Ease of use

    Rated 5 out of 5 stars

    Great Range. MANY features

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This replaced a 20 yr old stove. It is amazing. I cook several times a day and have used many of the features. Probably outlr favorite feature is the AirFry feature. It is deceiving because when you open the door it turns itsseld off. The first 2 times I used it, i burnt what I was cooking. It cook more evenly and much.faster than the counter top airfryer. We can also cook enough for the whole family at once. I was getting told that it took too long to boil water (from the 12 yr old) I showed her the rapid boil function and now she can make her mac n cheese is rapid time. I have a total of 5 burners with 2 of them having 2 sizes and one is a warming burner. We uses the bread proof fuction to make homemade pizza dough. The oven bakes evenly. With kids touching it all the time the fingerprintless stainless is getting a work out. It is very easy to clean.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Glass exploded

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy this product if you don’t want to be dealing with repairs!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Air fry, Overall performance

    Rated 5 out of 5 stars

    Many reasons why you should buy it..!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is a good product. Elegant, good quality. I like that the stainless steel finish shows more than the black parts of the stove. The warming center, a game changer. And, omg, the air fryer a most have. Now I don't have it on my counter. The price was a blessing. My kitchen thanks you and my counter too.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Damage item

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received a damaged item, I already reported to the branch Best Buy but until now no response 

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued BestBuy Client,

      Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to your local store to check the replacement status.

      Have a great day.

      -John Samsung

  • Rated 1 out of 5 stars

    Piece of junk

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a good stove 11111111111111111111111111111111111 Buy an LG instead

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Stuart, I see that you are experiencing some issues with your Samsung Range and would like to lend a hand. I would like to make sure that you have the best experience with your appliance. Please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143415759. We welcome you to our Samsung family. ^Brad Samsung

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    LG stove

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it. Works great, easy to clean. Everything on it easy to use. I would recommend this stove to everyone.

    I would recommend this to a friend
  • Pros mentioned:
    Convection, Overall performance

    Rated 5 out of 5 stars

    About the Samsung range.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased my Samsung electric range on 12/23/25. Picked it up on 01/03/26. So far its been working great with no problem what so ever. The Wifi option is great should I leave the house and forget to turn it off. The oven works great too. I'm enjoying the knobs for the stove instead of the touch panel. Every happy.

    I would recommend this to a friend
  • Pros mentioned:
    Heating speed, Overall performance

    Rated 4 out of 5 stars

    Has done everything they said it would so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't give a 5 star rating because I haven't tried all the features on this oven yet. So. How about this? It's done everything I bought it for way better than our old oven and the features we've used have been excellent and exactly as they were advertised. The notifications and remote abilities are great. Did the Thanksgiving turkey on convection setting and it came out PERFECT.

    I would recommend this to a friend
  • Pros mentioned:
    Air fry, Convection, Ease of use

    Rated 5 out of 5 stars

    Amazing Upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had an older electric range that was failing to cook food evenly and was outdated. After months researching, comparing features that I needed and waiting for sales, I purchased this unit and have been pleased with its performance. Its so easy to use, the air fryer feature is a time and space saver. Thanksgiving was a breeze! I recommend testing your recipe time and temps and adjust as necessary. My unit did not come with the air fryer basket, so be prepared to purchase one online. Overall, I love it!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works amazing. So many features to enjoy. Easy to clean

    I would recommend this to a friend
  • Pros mentioned:
    Convection, Overall performance

    Rated 5 out of 5 stars

    A Feature-Packed and Stylish Range!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are extremely happy with our new Samsung range. It looks fantastic in our kitchen, and the performance is top-notch. The stovetop heats up quickly and cooks evenly, and the oven is a dream. The no-preheat Air Fry mode is a game-changer for quick meals, and the convection feature bakes everything perfectly. The smart features and WiFi connectivity are a great modern touch.

    I would recommend this to a friend
  • Pros mentioned:
    Convection
    Cons mentioned:
    Timer

    Rated 4 out of 5 stars

    Cooks great, works great with a few annoyances

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good with some annoyances. The burners work great. The oven works great, and the convection is very good. I can cook 4 pizzas in this oven at once. Evenly. That's pretty great. The air fry feature...i guess it works. The range doesn't come with any sort of tray, but any larger wire grid thing will do. Put the first rack in the lowest position, and the second one on the third position. The grid/food goes on the top one, and you'll want to put a big sheet pan below on the bottom rack to catch drips. It reheats that pizza pretty well. I may be mistaken, but the only way I can do some things. e.g. set the clock, is via wifi and the accompanying application. That is annoying. However, the most annoying thing about this range is the noise it makes. When preheat is done or the timer ends, this range plays a nasty little nautical-like tune, and I really have grown to hate it. I wish you could change the tone via tha fancy wifi management app. You CAN mute the oven, which I'd like to do, but then the timer wouldn't alert us, and my better half has made it clear this is not okay. One other slight annoyance is you have to hold the timer button for 3 seconds in order to cancel it. Pressing the cancel button only affects the oven, not the timer. 3 seconds feels like an eternity sometimes. So, the important stuff works well. There are some annoyances but I can reluctantly live with them.

    I would recommend this to a friend
  • Pros mentioned:
    Heating speed, Overall performance

    Rated 5 out of 5 stars

    Excellent Stove with Great Performance and Feature

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this stove! Heats fast and cooks perfectly. It’s powerful, sleek, easy to use and reliable. Cooks evenly and the air fryer feature is definitely a plus. Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Heating speed

    Rated 5 out of 5 stars

    Pretty good stove

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using this electric stove for a bit now, and honestly, it gets the job done really well. It heats up pretty fast and cooks food evenly, which makes everyday meals a lot easier. The controls are straightforward, so there’s no guessing when adjusting the temperature. One of my favorite things is how it’s much easier to clean but sometimes I struggel. The smooth top wipes down quickly, which is great after a messy cooking session. It also has handy safety lights that let you know when the surface is still hot. If you’re used to a gas stove, it might take a little getting used to, but overall it’s a reliable, no-fuss option that works well for daily cooking.

    I would recommend this to a friend