Customer Ratings & Reviews
- Model:
- NE63A6511SS
- SKU:
- 10758350
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Best price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best price for top range and excelent Service for track and ship
I would recommend this to a friendGreat range
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This range looked amazing in my kitchen. Now I needed to learn how to keep the cooktop clean lol
I would recommend this to a friendReechie
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new stove. Didn’t realize it was a smart drive so it took getting use to.
I would recommend this to a friendJaytor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got it installed and it works great so far. No issues so far.
I would recommend this to a friendGreat range
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks and cooks great. Love the steam clean function
I would recommend this to a friendPlastic melts easy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had one fire and it melted immediatly the whole button set up was gona!
No, I would not recommend this to a friendBrand response from Samsung
Posted .DonaldT, your safety matters. We want to speak to you directly to provide support and see what options we can offer to help you with your range buttons that melted due to the range catching on fire.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151556866) to help our team pull up your information.
Have a great day.
^Camille
Let's get cooking now with wifi!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.How you gonna cook with wifi and no pans...we need pans for this baby to cook something yummy!
I would recommend this to a friendNice buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sales representative was polite and knowledgeable and guided us to the desired product. Thanks
I would recommend this to a friendAmazing
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It cooks amazingly fast. Once I read the instruction manual im sure im gonna love it even more lol
I would recommend this to a friendSamsung
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love all the new appliances we bought. It was so easy to order online.
I would recommend this to a friendGood
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was good and I am satisfied with the installation time.
I would recommend this to a friendNew Range
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a new range that was offered during a Best Buy 50% off deal.
I would recommend this to a friendStove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This stove works the way it should it is new so I would hope so for 1200$
I would recommend this to a friendMUST BUY
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.beautiful product, as described, delivery serves were great as well
I would recommend this to a friendNo Air Fry Basket!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the range. The problem is that there is no air fry basket included. To make it worse, you can’t find availability ANYWHERE. Not even on the SAMSUNG website!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, Bxsto. J&J International is Samsung's official parts distributor for customers purchasing Samsung parts or accessories. To place an order you can go online at www.samsungparts.com, or by phone at 800-627-4368. J&J's hours of operation are 9:00 am - 8:30 pm EST, Monday – Friday. Thank you for choosing Samsung. ^Ty
Terrible product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the burners on this stove over heats no matter what number you turn the knob at. I have had this stove for 1 year only. It is difficult to clean and the settings for the oven buttons gets stuck every so often. I would not recommend purchasing a Samsung range.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the importance of a working range in your home, Shal. Let's take care of this.
To address your range's cooktop overheating concerns. Please refer to the article below.
Unable to increase or decrease the heat on the Samsung cooktop:
You may not be able to adjust the power level of the heating elements on your electric cooktop or range if the control knobs are in the wrong positions. For instance, if you’ve removed the knobs for cleaning, it can be tricky to put them back in the correct place. Luckily, you need to use the printed controls on the knobs to reinsert them in the right spot.
Your cooktop will have either single, dual, or triple heating elements. Each version has different knobs with controls clearly printed on the front. The controls must be positioned to match the knob for the function to work correctly. For example, if you’re using a single heating element, the HI control should be on the left, the OFF control should be in the center, and the LO control should be on the right.
Single element: The knob will have one control scale, ranging from "HI" to "LO". HI will be on the left and LO will be on the right, with OFF in the center.
Dual element: The knob will have two control scales: HI Bridge to LO, and HI Front to LO. HI Bridge will be on the left, HI Front will be on the right, and OFF will be in the center.
Triple element: The knob will have three control scales: HI Small to LO, HI Middle to LO, and HI to LO Large. HI Small will be on the right, LO Large will be on the left, and HI Middle will be located next to the LO setting. OFF will be in the center.
To address your other concerns with your range, please click the link and the hyperlinks for tips.
Self Clean or other buttons do not light up or respond, or the panel is locked on the Samsung oven:
https://www.samsung.com/us/support/troubleshoot/TSG10002418/
Here are the instructions on how to clean your range. Please refer to pages 44-48 of the unit's manual:
https://downloadcenter.samsung.com/content/UM/202502/20250219150615857/O_01._IB_FULL_NE5000A_NE63A6511_AA-05_EN.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please include reference number 1151295441 in your message so our team can locate your information.
Have a great day.
-John
- Pros mentioned:Air fry
Sampson newest stove
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is very useful and great to use it's a awesome store great quality And excellent product air fryer as well i would recommend this product to anyone who would love a great stove...this is a great product overall
I would recommend this to a friend Broken
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Main burner stopped working after fourteen months.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Yenva, we understand the importance of a reliable range. Allow us to help.
Here is a guide to help you if your main burner stops working. Please click on the embedded word.
One burner on the cooktop does not work
https://www.samsung.com/us/support/troubleshooting/TSG01001949/#a-radiant-element-on-the-electric-cooktop-does-not-work
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151707709) to help our team pull up your information.
Have a great day.
^Camille
Samsung electric range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great and matches all the rest of my samsung products
I would recommend this to a friendWould purchase again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems well made. Intuitive to use. Oven heats quickly. Love the fingerprint resistant finish.
I would recommend this to a friend