Customer Ratings & Reviews
- Model:
- NE63A6511SS
- SKU:
- 10758350
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
advise against purchasing this Samsung product
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I strongly advise against purchasing this Samsung product. It is likely to stop functioning properly within a few months, and the manufacturer’s warranty offers no protection, as they find ways to deny. And their customer service is the worst I’ve ever experienced, especially when dealing with the overseas team.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello FitsumT,
We want to inquire more about what transpires with the range, and we would like to assist as soon as possible.
We suggest contacting us via the options below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Delivery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well other than the fact the delivery people were supposed to mount the hardware for the tilt free and didn't it wasn't bad .
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
This isn't the experience we want you to have. To better assist you with this issue, please contact the BestBuy customer service department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day!
Chrystel
Thanks
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love Best Buy every morning I open my apps it’s awesome
I would recommend this to a friendSamsung Stove
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love This stove it looks great and work really well .
I would recommend this to a friendBrand response from Samsung
Posted .Hello! We're ecstatic to hear that this range is working well for you! ^Ty
Happy camper
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well, looks better, more efficient than the range it replaced!
I would recommend this to a friendOven
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great stove, great quality. I recommend this product
I would recommend this to a friendGoog
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good morning my friend is ready for pickup tomorrow
I would recommend this to a friendGreat buy!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great stove, dose a good job. Has a lot of great functions.
I would recommend this to a friendAmazing oven!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product! They delivered it and set it up smoothly!
I would recommend this to a friendWorks but not worth the extra money
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This looks nice and works as it should for a stove and oven, but not worth the extra money for the air fry option. It takes forever to heat up and does not work as well as the small appliance air fryers.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi CristineT,
We appreciate your honest review. We are glad that you like how the range looks and is working as intended for your household.
An air frying oven has more capacity, saving you time (over batches of frying) and allowing you to cook more food at once so that there's always enough for the whole family.
Should you need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number 1145034354, it will help our team pull up your information.
Leo
Samsung stove
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very efficient, and very modern look. Looks great in my kitchen
I would recommend this to a friendSamsung stove
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent value for the price. Like the easy clean interior.
I would recommend this to a friendsamsung range
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.we are enjoying this range so far, the oven is powerful
I would recommend this to a friendStove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good purchase service was great. And they took old stove.
I would recommend this to a friendBottom drawer is the cause of average
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The stove is great my only complaint would be the bottom drawer. Its a fight to take it in and out. I know the oven is bigger so the drawer isnt big. Which is fine but why have a drawer at all?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Debbie, I see that you purchased a new Samsung Range and would like to say congratulations. I know that you have some concerns with the drawer on the bottom of your unit and would like to explain the purpose. Most stoves have a drawer underneath them. The drawer is actually used to keep cooked food warm when the times do not match up. You can place the food in the drawer while the oven is still in use. We welcome you to our family and thank you for choosing Samsung. ^Brad
Not Great by any means!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This oven does cook food but the temps do not stay consistent and I often find myself having to turn it off and re input the temp to get it back to where it needs to be. My fifteen year old basic range was better than this at keeping a temperature until the day before the heating coil blew up - there is no way this thing will last. The control panel decides when it wants to recognize that you are pushing the button. I find I can have the oven pre heat for 400 and it says its ready and then after a while things aren't cooking as they should> I turn it off and turn it back on and the preheat starts in the 290s and takes a while to get back to 400.
No, I would not recommend this to a friendBrand response from Samsung
Posted .H there SaraN312, I realize that you have some concerns with your Samsung Range not keeping temperature in the oven and know that is concerning. I want to make sure that you get top performance from your machine. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
If you need any other assistance, please reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1144093621. We thank you for being a part of the Samsung family. ^Brad
Samsung Range
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased with range. An improvment from our last Samsung
I would recommend this to a friendBest look
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The range is perfect with nice look and smooth operation.
I would recommend this to a friend- Pros mentioned:Air fry
White Faded Area on Cooktop
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife and I have finished finally remodeling our kitchen and it took over a year to do so. We felt like this range would be great because it had several nice features specifically the air fryer. We had also heard great things about Samsung. Well, 13 months after purchase a faded white spot has occurred in two places are largest burner. I am thoroughly disappointed in this blemish. Based on what I have read, this is a defect in the glass and cannot be removed. The only way is to replace burner top. What a joke. You pay $1000 for a new range and cannot get but a year before defects begin. We are meticulous about keep the oven and cooktop clean and within 13 months, a month after warranty expires, this occurs. I do not blame Best Buy but I do blame Samsung. I will never buy another appliance that has that name.
No, I would not recommend this to a friend Stay away and go with a different brand
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wanted to give it some time before reviewing. If you google everything that is wrong with the Samsung appliances, this fits the bill. Uneven heating in the oven, slow to heat up burners, and very slow to heat up in the oven. Our last stove was a Maytag and lasted almost 20 years. It was a smooth top and I miss it. When this one dies, I do not think I'll be missing it much.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how you feel regarding your range experience. This is something we would like to help you with, Ryan.
To help rectify the oven's cooking and temperature efficiency, we recommend following the guide below. For more details, please select the bullet point that most closely relates to your range experience.
Samsung oven temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
Following the correct cookware and rack positions will elevate its performance. Please read pages 27 and 31. Also, page 25 will walk you through the burner's recommended settings for its optimum performance.
User manual:
https://downloadcenter.samsung.com/content/UM/202401/20240112152313843/O_01._NE63A6511_AA_IB_FULL_EN.pdf
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146980841, to help our team pull up your information.
Have a great day!
^Chrystel