Customer Ratings & Reviews
- Model:
- NE63A6511SS
- SKU:
- 10758350
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Pros mentioned:Overall performance
Great Stove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It seems great. Haven't had the opportunity to use it a lot but what I have used it I really do like.
I would recommend this to a friend Can be better
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was expecting better on the air fryer. Is hard to clean
No, I would not recommend this to a friendBrand response from Samsung
Posted .Joel, thank you for sharing your experience in cleaning your air fryer. We are here to help.
Here is a guide with simple tips and tricks for using and cleaning your air fryer. Please choose every option to learn more.
Use Air Fry mode on your Samsung oven
https://www.samsung.com/us/support/answer/ANS00088063/
Please see pages 34 to 35 under the "Air fry" section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202405/20240508153523135/01._IB_FULL_NE5000A_NE63A6515SS_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147181903) to help our team pull up your information.
Have a great day.
^Camille
Stove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's pretty but it's shorter compared to the ones I've had, the oven is small.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JonathanB,
We appreciate the review about the size of the oven.
Should you need support with the unit, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you.
-Angelica
- Pros mentioned:Ease of use
Excellent Range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love This New Samsung Range. Very Easy to use and works great. Love the way you can control it with your phone.
I would recommend this to a friend Awful stove
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This oven is awful I’ve had it for a little over a year and the stove top all but one stopped working and for some reason it decided to turn the self clean on when I was out thank goodness I wasn’t out long!! I came home and smelt something burning
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Patty D,
Thank you for bringing this to our attention. Let us extend our help by providing the details you need for your range.
Below is a link to help you with the burner that stopped working. Please note that there are hyperlinks you can click, which will give you additional information.
One burner on the cooktop does not work:
https://www.samsung.com/us/support/troubleshooting/TSG01001949/
For the self-clean feature that turned on, please refer to the link below. Turn to pages 42 and 43 (Maintaining your appliance - “How to delay the start of self-cleaning” and ”How to turn off the self-cleaning feature”) of the user manual.
User manual:
https://downloadcenter.samsung.com/content/UM/202502/20250219150615857/O_01._IB_FULL_NE5000A_NE63A6511_AA-05_EN.pdf
Should you have other query, feel free to connect with us through the following platform.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with this reference number (1150804392) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
- Cons mentioned:Glass top
Poor quality oven!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just had this stove for just a month as of today and the stove top with the glass already has air like bubbles under the glass. It’s like it’s fogged underneath the glass or something.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Lynn,
Keeping the cooktop pristine is important in keeping your kitchen well organized. Let's get the information you need to ensure your range stays in tip-top condition.
The link below will guide you in checking the best course to take if you have bubbles or if it's cloudy underneath the cooktop. Learn more by checking the hyperlinks.
Electric cooktop is peeling, bubbling, or cloudy under the surface:
https://www.samsung.com/us/support/troubleshooting/TSG01001943/
Should you need more assistance with the range, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147430902) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
- Pros mentioned:Heating speed
Best Purchase
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this new upgrade, the click of the controls are amazing, and heats up so much faster than previous range.
I would recommend this to a friend Arrived Damage
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product came damage one of the stow was not working
I would recommend this to a friendBrand response from Samsung
Posted .Hello WajahatSial,
We understand your disappointment with the condition of your range upon arrival. To better assist you with this matter, please contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific concern.
-Kimberly
Good but not the best!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Largest burner stopped working couple of months after purchase.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Brina, we understand the importance of a working range to cook our meals. We are here to help.
We recommend checking this guide to help you troubleshoot if one of the burners is not working. Please click on the embedded word.
One burner on the cooktop does not work
https://www.samsung.com/us/support/troubleshooting/TSG01001949/#a-radiant-element-on-the-electric-cooktop-does-not-work
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150353398) to help our team pull up your information.
Have a great day.
^Camille
Ding da ding diiiiing!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It gets the job done, but it's kind of flaky. Half the time the buttons don't work on the first try. #CovidAppliances
I would recommend this to a friendBrand response from Samsung
Posted .We want you to love using your range, Jhaf. Let's go ahead and check the buttons on why it is not responding.
Some controls are only available when using (or not using) other functions. This protects the oven from excessive heat or children who may accidentally touch the oven. Please check this link for details.
Self Clean or other buttons do not light up or respond, or panel is locked on Samsung oven
https://www.samsung.com/us/support/troubleshooting/TSG01110126/
The display on your oven is intended to light up only the functions you need at any particular moment. Please check this link for details.
Samsung range or wall oven panel is blank, blinking, or partially or incorrectly displayed
https://www.samsung.com/us/support/troubleshooting/TSG01110183/
Please check this link to your user manual for details. Turn to pages 27 to 28.
https://downloadcenter.samsung.com/content/UM/202212/20221230142421957/NE63A6511_AA_01_EN_MES_CFR.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145427714) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
- Cons mentioned:Glass top
Not consistent
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this for 2 months and it doesn’t consistently work. The stove top does not get hot….like at all. And then sometimes it does. It all depends on it’s mood!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Juhs,
Here is a link to help you with the cooktop. Please see the "Cooking elements are not hot enough" section, follow the steps, and click the hyperlinks for further assistance.
Samsung electric and induction cooktop temperature issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
Also, here is a link to help you choose the right cookware for the range. Please see each section, follow the steps, and click the hyperlinks for further assistance.
Samsung cooktop cookware breakdown.
https://www.samsung.com/us/support/answer/ANS00045483/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146494522 to help our team pull up your information.
Have a great day.
^Aloe
Not worth the trouble
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Glass surface scratches Very easily! Had the top replaced once ,will have it replaced again!
No, I would not recommend this to a friendBrand response from Samsung
Posted .We care about your product convenience every step of the way, JamesW. Let us extend our help by providing the details you need to maintain your cooktop.
In this guide, you will learn how to maintain your glass cooktop's cleanliness and pristine appearance for long-lasting use. It will provide instructions on what actions to take and avoid taking.
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
Samsung cooktop cookware breakdown:
https://www.samsung.com/us/support/answer/ANS00045483/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146057721) to help our team pull up your information when you message us.
Have a great day.
-John
A so so range.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The surface scratches easily. Has a clunky feel to it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We understand the significance of the range's flawless surface. We wish to aid you with this.
Below are cleaning guides to help prevent further scratches from the range. Please watch the YouTube videos and click on the hyperlinks for additional help.
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
How to clean your Samsung oven:
https://www.samsung.com/us/support/answer/ANS00049011/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147001981, to help our team pull up your information.
Have a great day!
^Chrystel
Decent range
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We really like that it pings your phone when it is preheated or the oven shuts off. Great feature
I would recommend this to a friendNot impressed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought thiS item because of the air fryer. Not impressed. Takes too long to actually get the heat element to work
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, I know how frustrating it can be when results and expectations do not meet. We are here to assist you with getting the best performance out of your appliance. I am including a helpful link to a guide to assist you with your concerns on the air fry feature (https://bit.ly/3xvxwlD). If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143590006) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
Only lasted two years...
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this stove in Dec. of 2021, so we've had it just outside of two years, with minimal use (we eat out a lot) and the main control board just went out... Not sure if this is common with Samsung products but for $1000 I'd expect a product to last longer than two years.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Joey,
We would love to assist you with your appliance. Kindly provide us with more details about the range.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146890349) to help our team pull up your information.
Have a great day,
-Ernest-
Ok product for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The heat circles metals have started to rust and it’s only been a month. Other than that it works pretty good.
No, I would not recommend this to a friendDone with Best Buy Appliances!!!!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely horrible experience. Stopped working within months of the purchase. Then the entire motherboard went out and stove stopped working all together right after the 1 year mark. The delivery service was horrible too. I have spent over 10K in the last year with Best Buy for appliance for rental properties but I am taking my business elsewhere!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi PhlipW,
We would like to assist you further with your concern. Kindly let us know more about the range.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148344595) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
Not Recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not purchase this range again or recommend it to anyone. The cook top I feel can not withstand the heat. I only had this range a week and the cook top has started to clip and spot. Samsung sent a tech out and will not exchange or replace the top. Very disappointed!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day, Cassie.
We know how important it is to have a clean and great-looking cooktop at home.
These guides will explain everything you need to do (or avoid doing) to keep the cooktop looking pristine, so it will last for years to come.
How to clean and maintain the glass cooktop on your Samsung stove:
https://www.youtube.com/watch?v=b_dExUhgeus
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
Please make sure as well that the bottoms of your pots and pans are fully dry before using them on the cooktop; this will prevent debris from forming. Also, make sure you are using the correct type of cookware for your cooktop, as indicated in the link below.
Best cookware to use on your Samsung cooktop:
https://www.samsung.com/us/support/answer/ANS00045483/
For more information on the care and cleaning of the glass cooktop, please refer to pages 48–50 as well as 26–27 to learn more about the proper cookware to use.
https://downloadcenter.samsung.com/content/UM/202212/20221230142421957/NE63A6511_AA_01_EN_MES_CFR.pdf
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145652194) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
Horrid glass top surface
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I missed the return window or it wouldn't be here. The surface is an absolute pain. Nightmare to ckean even with light, careful cooking. Every tiny splatter is difficult to remove. Tried 3 different glass top cleaners. The Frigidaire I had was 10x better. Lasted 17 yrs and glass top still looked new. This one already has discolorations that I can't get off without fear of scratching.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Aschie,
Thank you for reaching out to us. We are glad to know that you are using Samsung products. We apologize for the inconvenience of having a hard time cleaning the glass top surface. Don't worry will surely notate your experience about this matter for a better service and products in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
How to clean your Samsung oven:
https://www.samsung.com/us/support/answer/ANS00049011/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/NE63A6511SS/AA
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144768488
Thank you for choosing Samsung. Have a great day.
-Trisha-