Customer Ratings & Reviews
- Model:
- NE63A6511SS
- SKU:
- 10758350
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Not happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a problem with the first stove I bought, and now the second one's light remains on even when the stove is off.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Blueray,
We apologize that your experience with the range was less than ideal. We appreciate all observation that helps us understand how to improve our products and services. Thank you for taking the time to leave this review.
If you mean the oven light stays on even when the stove is off, please check the following:
The oven light turns on automatically when the door is opened.
The oven light turns off automatically when the door is closed.
You can manually turn the oven light on and off by pressing the pad's light bulb icon.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144868406) to help our team pull up your information.
Have a great day.
^Charles
Broke in half a year
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stove top broke after 6 months of owning. It was a simple fix but a brand new appliance shouldnt break that quick. Samsung has many lawsuits against their appliance side of things. I highly recommend a different brand ill never buy another Samsung appliance. I just wish i didnt have this range.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate you for sharing your overall experience with the range. Please know that we're always available to help, MichaelM.
Should you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148668552, to help our team pull up your information.
Have a great day!
^Chrystel
- Pros mentioned:Air fry
Top Notch stove ! Excellent quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No detail was left out on this stove ! I have NO complaints ! Excellent purchase
I would recommend this to a friend - Pros mentioned:Air fry
Range
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The range is great. Recently cooked thanksgiving on it and it worked like a charm!
I would recommend this to a friend Terrible
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I should have listened to the reviews. This oven is terrible. When trying to set the temp on the oven, it’s not just a simple touch. You have to repeatedly hit the buttons, sometimes 5 or 6 times. And it’s all the time, and then if we have things on the stove top boiling with steam when the oven is on, it will mess with the oven gauge, it will flash n blink, messing up the degree the oven is on. I hate it. It’s terrible. If I could take it back I would but it’s been over a year. So disappointed in Samsung. And I’m angry I spent the money. The only reason I don’t get another new one is because I’m moving in about a year, but the poor souls who get this stove. Don’t buy!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Cohan, we understand how you feel regarding the range. We are here to help.
Below is a link to help you diagnose if your control panel is blinking. Please click on the embedded word.
Samsung range or wall oven panel is blank, blinking, or partially or incorrectly displayed
https://downloadcenter.samsung.com/content/UM/202311/20231128160953395/O_01._NE63A6511_AA-02_IB_FULL_EN.pdf
Please see page 30 under the "Minimum and maximum settings" and page 40 in the "Temp Adjust" section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202311/20231128160953395/O_01._NE63A6511_AA-02_IB_FULL_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146693144) to help our team pull up your information.
Have a great day.
^Camille
- Pros mentioned:Overall performance
Best Buy or Best Lie?
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The stove is fantastic. Best Buy is the absolute worst. Terrible customer service, terrible employees. They lied to me, cheated from me and, in the end, stole from me.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this concern, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. Call any day between available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
^Aloe
- Pros mentioned:Air fry
Great range
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent range all features work great. Love the air fry feature
I would recommend this to a friend - Pros mentioned:Air fry
Awesome
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome range on of the best out there especially the air fryer
I would recommend this to a friend SAMSUNG APPLIANCES ARE TRASH
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.HORRIBLE SERVICE- all of my appliances- all Of my products are registered and it says so on the SAMSUNG WEBSITE- but AMY- wants to tell me it’s not showing up- I WILL NEVER PURCHASE ANOTHER SAMSUNG APPLIANCE
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
Thank you for reaching out regarding your concern about the registration of your appliances. As you mentioned, the Samsung Website states that your appliances are registered; however, the customer service you spoke with indicated that they are not registered. We want to speak to you directly to discuss this matter so that we can provide the assistance you need.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150384428) to help our team pull up your information.
Have a great day.
^Camille
- Pros mentioned:Overall performance
Good Range
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far I have not any problems. Does what it supposed to do.
I would recommend this to a friend - Pros mentioned:Air fry
Stove
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haas to wait for 2 months so disappointed but I love my stove
I would recommend this to a friend Safety hazard
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This garbage turned on by itself in the middle of the night. 2 years old. Will never buy samsung again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We value your safety. Allow us to help.
We recommend checking this guide on what to do if your range turns on by itself. Please click on the embedded word.
Samsung Range knobs may be activated by inadvertent push and turn
https://www.samsung.com/us/support/troubleshooting/TSG01203557/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151499952) to help our team pull up your information.
Have a great day.
^Camille
- Pros mentioned:Overall performance
Yes
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just what we needed. Better than we thought! Works great
I would recommend this to a friend - Pros mentioned:Air fry
Best Range
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, we used it for thanksgiving and it amazing
I would recommend this to a friend Poor quality
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We've only had the stove for 4 months and the burners are starting to mess up. When it is turned on to the highest setting for the quick boil it takes a long time to boil, but when were trying to cook on a low setting it turns so hot that it burns our food.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand that this experience is different from what you anticipated. Let's look into this, Nhung.
To rectify how the cooktop's temperature works, we recommend performing the troubleshooting steps using the link below.
Samsung electric and induction cooktop temperature issues:
https://www.samsung.com/us/support/troubleshoot/TSG10002324/
For reference, I've shared the user manual to learn more about the cooktop's recommended settings. Kindly turn to page 23.
User manual:
https://downloadcenter.samsung.com/content/UM/202502/20250219150615857/O_01._IB_FULL_NE5000A_NE63A6511_AA-05_EN.pdf
Should you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148584369, to help our team pull up your information.
Have a great day!
^Chrystel
- Pros mentioned:Ease of use
Stove
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I honestly love it, very easy to use and easy to clean:)
I would recommend this to a friend - Pros mentioned:Air fry
Amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new range and i always buy with best buys.
I would recommend this to a friend Make sure you get an extended warranty
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The right front burner switch went out after 18 months costing me $110.00 and I installed the new one myself. Now the left front burner switch also seems to be failing. Does not seem to be a reliable product.
No, I would not recommend this to a friend- Cons mentioned:Glass top
Disappointed
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have only had this since September and the glass top has cracked. I was cooking and heard a pop. So disappointed I could cry. I had a cracked glass top that I replaced and not even six months later....
No, I would not recommend this to a friendBrand response from Samsung
Posted .We're pleased to assist you, JanieS. Let's go ahead and provide you with tips on caring for your glass cooktop.
Taking care of your electric or induction cooktop doesn't have to be too hard. This guide will explain everything you need to do (or avoid doing) to keep the glass cooktop looking pristine, so it will last for years to come.
For additional reference, you may visit this link about "Clean and care for your Samsung electric cooktop":
https://www.samsung.com/us/support/answer/ANS00060833/
You may watch our youtube video about "How to clean and maintain the glass cooktop on your Samsung stove":
https://www.youtube.com/watch?v=b_dExUhgeus
Using the right cookware to meet your needs means you get to be a boss in the kitchen. Please check this link for details.
Samsung cooktop cookware breakdown:
https://www.samsung.com/us/support/answer/ANS00045483/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145480895) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Real Butter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product! Cannot go wrong with Samsung! Reason for 4 ☆☆☆☆ on cleanup is after first use my big burner aquired a scuffed look on it and have not researched how to remove it. Kinda did'nt expect that... and no I do not believe I dragged a pan accrissed it. Real butter was however involved. :)
I would recommend this to a friend