Customer Ratings & Reviews
- Model:
- NE63A6511SS
- SKU:
- 10758350
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Wifi integration is awesome
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lovely oven !!! Admire wifi integration and app features
I would recommend this to a friendTake your card and shove it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product my issue with Best Buy is your credit card, why would you send a letter saying my credit is no good after I pay this card off, I’ve made your payments I guess all I can say is your card services is a joke!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
—Vannesa
Recommended for sure
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it. Cleans up well with glass top cleaner. :)
I would recommend this to a friendGlass Top is HORRIBLE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DONT WASTE YOUR MONEY. Used one time to cook rice. with brand new pans still left deep scratches on glass top. overall you can tell its very cheaply made.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Making sure that your cooktop is in tip-top shape is essential in every household, Chefchris602. Let's get the information you need to ensure your range is in its pristine condition.
The link below will help you clean the range and cooktop to get them sparkly clean after every cleaning session. Learn more by checking the hyperlinks and watching the video.
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
Should you need more assistance with the range, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146904048) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Love it!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the fast boil and we love the air fryer!!!!
I would recommend this to a friendBest Stove
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hands down one of the best stoves I have ever had.
I would recommend this to a friendDO NOT BUY
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of junk. The buttons never work. We have only had it a few months now (delivery was just before thanksgiving) and have had the repair guy out here THREE times. They are finally “junking” it out…. But don’t want to give us what we paid for it… what a joke.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Vacuum,
I realize your experience has been less than ideal and I understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process.
To further assist you, please contact us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-
SAMSUNG) You may provide this reference number (1144979605) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
^^Ross
Don't buy....
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wow. This is really sad. Had less than 24 hours and the cooktop appears to have melted. Samsung is trippin!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello MariaP, we understand how frustrating it can be when you purchase an appliance and it does not meet your expectations. I am including a link to a helpful troubleshooting guide to support your concerns on the cooktop (https://bit.ly/3aYp8lH). If you need further assistance, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143810007) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
Don't Buy
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Circuit board was replaced 3x, pretty sure it was because of bad design. Range would cycle through all the options by itself.
No, I would not recommend this to a friendRange
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate this range the top will not come clean.it is a piece of junk.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JosephC, we understand the importance of a pristine-looking cooktop. Allow us to help.
For more details, please see pages 48 to 50 of the manual's "Care and cleaning of the glass cooktop" section.
Manual
https://downloadcenter.samsung.com/content/UM/202407/20240724131335393/01._IB_FULL_NE5000A_NE63A6511_AA_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147659622) to help our team pull up your information.
Have a great day.
^Camille
BAD PRODUCT
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THE TOP BURNER CAN NOT BE CLEAN ..NO MATTER WHICH PRODUCT BEEN USED ..AFTER TWO DAYS OF RECEIVING THE RANGE ..IT LOOKS AS IF WE ISED IT ONE YEAR
No, I would not recommend this to a friendBrand response from Samsung
Posted .Bella, we always want our cooktop to be in good condition. Let us assist you with the range.
Here is a link for tips and tricks to maintain the range in pristine condition. Please click on every option available. Kindly click on the embedded word and watch the video included.
Clean and care for your Samsung electric cooktop
https://www.samsung.com/us/support/answer/ANS00060833/
Please see pages 48 to 50 under the "Care and cleaning of the glass cooktop" section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202311/20231128160953395/O_01._NE63A6511_AA-02_IB_FULL_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146588125) to help our team pull up your information.
Have a great day.
^Camille
Digital panel stopped working within the year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never buy Samsung EVER AGAIN!! Horrible customer service. Made to break!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
Thank you for sharing your experience. We would love more details about your range so we can better assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147584961) to help our team pull up your information when you message us.
Have a great day.
^Aloe
Avoid.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only two buttons work on it. Samsung said it is best buys problem and best buys solution is to drive an hour and bring it back and exchange it, however its pretty heavy and my husband cant
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate you letting us know about what happened to your range, Rach. I highly suggest checking the link below for the buttons not working.
If some controls are only available when using (or not using) other functions. This is to protect the oven from excessive heat or children who may accidentally touch the oven.
Self Clean or other buttons do not light up or respond, or panel is locked on Samsung oven:
https://www.samsung.com/us/support/troubleshooting/TSG01110126/
To better assist you with Samsung products, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145332064) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Best Buy tried to unload a used machine on me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I paid for a new range and you sent me a used range. This is how you treat total Tech Customers? Unbelievable
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
This isn't the experience we want you to have. To better assist you with this, please contact the Best Buy customer service department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day!
Chrystel
Cooktop scratches verrrrry easily. I returned it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's nice to look at. The knobs are smooth. The fast boil isn't as fast as I think it should be. The thought of being wifi enabled is cool but seriously, do you really need to control your over from your phone? I ended up returning this item because the cooktop surface is a real pain to clean and it scratches VERY easily !!! Also, the warm drawer is very shallow and it's 'scrapy' when opening and closing instead of gliding. Be careful with the cooktop surfaces. Know that it isn't going to scratch easy before you buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you for choosing Samsung for your Appliance needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
Melardo
Bought 11/30
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really enjoying the new oven/stove. Was a little taken back on the fact you might need new cookwear. I feel an air frier basket should have been included. Still enjoying so far.
I would recommend this to a friendBrand response from Samsung
Posted .Hi LfromMT,
Thank you for enjoying your Samsung range. You made an excellent choice, and we are pleased to hear how happy you are!
Should you need assistance in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145249755), which will help our team pull up your information.
Have a great day.
Melardo
Would not recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Oven light doesn’t turn on this is one of the most complicated stove I’ve ever used in my life
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Simone,
We know how important an oven light is. To help you check the availability and compatibility of your range oven light, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Also, please see the "Changing the oven light" section on page 52 of the user's manual for reference.
Manual
https://downloadcenter.samsung.com/content/UM/202401/20240112152313843/O_01._NE63A6511_AA_IB_FULL_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147067604 to help our team pull up your information.
Have a great day.
^Aloe
Does not fit flush against the wall.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not like this product. It has metal hardware behind therefore does not fit close enough to the wall. I would not purchase it.
No, I would not recommend this to a friendStove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didnt know when i picked this stove out that you have to connect it to wifi.i can't even change the time on it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .So glad to know that you are choosing the Samsung range as one of your kitchen appliances. Let us help you with your range, RobertaG.
The good thing about connecting to wi-fi is that you would be able to use the SmartThings app to preheat, adjust the time and temperature of your oven, and monitor your cooktop from wherever you are with your smartphone. Conveniently use voice to control your oven whether it’s Alexa, Bixby, or Google.
Smart control feature on pages 38 and 39. Setting the clock on page 29.
https://downloadcenter.samsung.com/content/UM/202212/20221230142421957/NE63A6511_AA_01_EN_MES_CFR.pdf
Set the clock on your range (nearly all models):
https://www.samsung.com/us/support/answer/ANS00089342/
To better assist you with Samsung products, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145400099) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Don’t buy
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.display error within 1st year. Before year 2 now turns itself on whenever.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi BrandiR,
We understand how you feel regarding your range. We are here to help you with it.
We recommend checking the resources below for steps to take when the range is showing an error code.
Samsung range or wall oven error codes:
https://www.samsung.com/us/support/troubleshooting/TSG01001948/
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1147248953), and it will help our team pull up your information.