Customer Ratings & Reviews
- Model:
- NE63A6511SS
- SKU:
- 10758350
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
The range from hell
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst purchase I have made. This stove doesn't work properly. If i use an isle the oven won't work and the whole stove shutdown. Maybe this is a refurbished one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Badrange, I see that you are experiencing issues with your Samsung Range not working properly and I am here to make sure that you are getting the best performance from your machine. I would love the opportunity to chat and see how we can help. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1144092957. We thank you for being a part of our Samsung family. ^Brad
Doesn’t come with air fryer tray
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purpose of buying this product was because it has a built in air fryer , however it doesn’t come with a tray to use as an air fryer. Must be bought separately through Samsung
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Mryan10101, I would like to congratulate you on your new Samsung Range and thank you for taking the time to post your review. I understand how it feels when your expectations are not met. Unfortunately this model does not come with an Air Fry tray. We do have additional models that do come with the Air Fry tray. We welcome you to our family and thank you for choosing Samsung. ^Brad
Very disappointed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap looking. The quality of the stove is not worth the money paid.
No, I would not recommend this to a friendStay away from Samsung
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product was damaged and they sent us damaged replacements twice. It also doesnt come with an air fryer rack and their support team is a disaster.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you taking the time to leave us a review on this Samsung range.
To better assist you with this issue, please get in touch with our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
-Angelica
No Wi-Fi, impossible to clean, poor quality at
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The stove top is impossible to clean. It streaks and shows every fingerprint, scrap of food. There is a rubber seal that just will not come clean and after an single day is showing signs of wear. As others have said, the air fryer option is a joke and apparently this stove really does not have Wi-Fi. I really wish Best Buy would confirm their descriptions.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We know the value of having a range that performs efficiently, PJSBend. Let us help with your Samsung appliance.
Taking care of your electric or induction cooktop doesn't have to be too hard. Everything you need to do (or avoid doing) to keep the glass cooktop looking pristine so it will last for years to come.
Here is a link to "Clean and care for your Samsung electric cooktop": https://www.samsung.com/us/support/answer/ANS00060833/
I also shared this link about "Connect and use your Samsung range with SmartThings": https://www.samsung.com/us/support/answer/ANS00049148/
How to use SmartThings with your range: https://www.youtube.com/watch?v=QzucR0NoRmw
Use Air Fry mode on your Samsung oven: https://www.samsung.com/us/support/answer/ANS00088063/
The below link is the user manual for your model. Turn pages 35-36 (Air Fry), pages 38-39 (Using the smart control feature), and pages 46-50 (Care and cleaning of the oven and care and cleaning of the glass cooktop) for reference: https://downloadcenter.samsung.com/content/UM/202105/20210524105933962/NE63A6511_AA_01_EN_MES_CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145276919), which will help our team pull up your information.
Have a great day.
Melardo
Would like another one
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth it glass top is made out of junk mines already bad not even 2 months old
No, I would not recommend this to a friendBrand response from Samsung
Posted .Starla, all we want for your glass cooktop is for it to look beautiful and last for many years.
This guide will explain everything you need to do (or avoid doing) to keep the glass cooktop looking clean and shiny:
https://www.youtube.com/watch?v=b_dExUhgeus
https://www.samsung.com/us/support/answer/ANS00049945/
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145153345) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
Stove Top Disappointment
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed that the stovetop after one use looked like I had it for years. The top does not clean well.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Stovetop, I realize that you have some concerns with your Samsung Range not staying pristine and know that can be stressful with a new appliance. I want to offer our best tips. See link below:
https://www.samsung.com/us/support/answer/ANS00060833/
If you need any other assistance, we are here for you via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1144092679. We are happy to welcome you to our community and thank you for choosing Samsung. ^Brad
Do not buy this
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Oven door exploded during pre-heat after just 3 weeks and maybe 5-7 uses.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there.
We understand the urgency of this review. We're here to help in the best way possible with your range and oven.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145428321) to help our team pull up your information.
Have a great day.
^Camille
Bad choice
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has a board problem, turn on automatically and give code C F2
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day.
We want you to have the best experience when using your Samsung electric range.
The C-F2 error occurs if communication between the Main and Touch is interrupted. For instructions on how to fix this, please refer to page 58 of the user manual (Information codes).
https://downloadcenter.samsung.com/content/UM/202212/20221230142421957/NE63A6511_AA_01_EN_MES_CFR.pdf
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145679277) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
Ms
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend this less than a year and its not working
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want you to have a working range to enjoy cooking, NykeishaF. Let's go ahead and check the possible fixes.
When the oven and the cooktop on your range won't turn on, your first thought is a power issue. Please check these links for details.
Samsung range, oven, or cooktop will not turn or stay on
https://www.samsung.com/us/support/troubleshooting/TSG01001952
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145478219) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
How long does it take to get what I bought
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t give a review due to your company has yet to deliver the property:(
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
Melardo
- Pros mentioned:Ease of use
Samsung - #1 Range to consider
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you're looking for a new electric stove this is the one to get. Easy clean up and works very well. Burners heat up quickly and there are no uneven cooking issues. I'm so glad this was the one I finally went with! I haven't tried the Air Fry yet, but it's on my list. Storage drawer is great for all my cookie sheets! The only issue I am having is wanting to replace all my appliances with Samsung replacements!
I would recommend this to a friend - Pros mentioned:Air fry, Convection
Best Range Ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best range ever! Works like a charm, WiFi is great, convection, air fry. Samsung and Best Buy thank you!
I would recommend this to a friend Good range, a few annoying elements
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with how this cooks, bakes, broils; have not tried other options. Front burners with 2 different sizes for each and the warming burning are very handy, and we love that the oven is a little bit bigger than in our previous range. Cons: very shrill buzzers for timer, etc; buttons to set timer, start oven, etc,, require a lot of pressure; stove top gets pretty hot when oven is on.
I would recommend this to a friend- Pros mentioned:Heating speed
Convection bake fan cycles
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stove top burners heat quickly. Convection fan does not run continuously so baking takes longer than previous convection oven.
I would recommend this to a friend - Pros mentioned:Heating speed
Great samsung range
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Oven is quick to heat up, and has air fryer capabilities, I like the fact that it is loud to let you know it's preheated and when the timer goes off.
I would recommend this to a friend Breaking it in
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First couple of times of use it nearly smoked us out of house.. and that was even after doing preheat walkthrough stuff for a new oven before actual use .. We also did burn our first three meals we cooked in it.. The buttons are a little funky to press it is a touch button press but nearly acts like a physical button. But i have givin it 3 stars because now that the quirks seems to be disappearing from the system it is no longer smoking us out and have not burnt that last few meals..I would recommend as king as you open your house up before using it the forst few times..
I would recommend this to a friendBrand response from Samsung
Posted .Hi Jack,
It’s great to hear that your cooking results have been improving over time, and we understand it can take a few tries to get used to a new range.
Samsung truly values your business.
Jeffrey
Samsung Care
- Pros mentioned:Convection
What am I missing?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So many of these reviews praise the air fryer, but our experience was decidedly mediocre. Unable to select the temperature recommended on the packaging, we cooked 10 degrees higher and 5 minutes longer than recommended, and the food item was still underdone. I've had better results from the cheap standalone air fryer I got for free. Cooktop works fine, the conventional oven seems OK. Given our experience with the air fryer, we are reluctant to depend on the convection feature.
No, I would not recommend this to a friend Samsung stove
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent stove. Beautiful and looks great in our kitchen. Samsung that can work with your smart watch fir remote control. Has a built in Airfryer, and lots more great qualities. Delivery guys were awesome and very nice.
I would recommend this to a friend- Pros mentioned:Air fry
Happy with my purchase!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've used it twice so far, only a few days. I did the required burn instructions for an hour. I have used the oven and stovetop. I have not used the air fry function. Still waiting for the air fry rack to ship via Amazon. Love the jingle when timer is finished. Timer shuts off after opening oven when it beeps. My stainless-steel pans have finally met its perfect match. I have had no weird discoloration or burn off on stovetop at all. It has been very kind to my skillets so far. Love it!!!
I would recommend this to a friend