Customer Ratings & Reviews
- Model:
- NE63A6511SS
- SKU:
- 10758350
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Pros mentioned:Air fry
Nice Range
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really awesome range. Just wish i could change the chime.
I would recommend this to a friend - Pros mentioned:Overall performance
The best buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love it , i can't be disappointed about my purchase
I would recommend this to a friend Mr
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Shopping was easy Great selection helpful customer service I found what I wanted purchase was quick I got a good deal
I would recommend this to a friend- Pros mentioned:Convection
Must have
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new oven! Works great and great price!!!!!
I would recommend this to a friend - Cons mentioned:Timer
Bakes ok - but most annoying applince to own
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It seems that Samsung techs dont live in a house with a kitchen, or at least they never entered a kitchen. They therefore think that the dumb singsongs their ovens make is cute. It’s not only not cute, it’s so annoying! Why in the world do I need my oven to beep until the dawn of time to let me know my items finished baking - if I set it on timed bake, do your job and leave me alone. Whats with all the beeping? It beeps forever long to let you knkw ot reached the temp you set it, it beeps when the door is open for more than a few seconds, it beeps until you turn it off when you set it on any timed setting. My goodness it’s the most annoying thing. Only reason it sells is because it’s cheap. Relatively anyway.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want you to be comfortable using your range, Most. We'll be happy to check your Samsung unit's sound.
As per checking, for timed cooking, the range will beep several times to notify that the time had been reached as there are cases in that customers multi-task when using the oven and their attention isn't with the oven. In some cases, what they had in their oven got ruined since they never heard the alarm go off and residual heat from the oven overcooked their food. However, you may turn the control panel's sound on and off for it to operate silently. Below are the steps on how:
1. Press Options for 3 seconds, and then Press 5 on the number pad.
2. Press 1 (On) or 2 (Off) on the number pad.
3. Press START/SET to save the changes.
We will provide your experience to our product team to figure out a way to put a mute option for customers like yourself who's always aware of the time when using the oven.
Thank you!
-Angelica
We love our new Samsung Range!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far, we absolutely love this range! The steam clean feature is really great. It's fast and with a little wipe out after, the oven stays pristine. The oven preheats quickly. We have tried all the features and have been pleased with the results.
I would recommend this to a friendHEATS EVENLY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.IT IS KIND OF LOUD AND THE BUTTONS ARE TOUCHY SOME TIMES
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you for bringing this to our attention. Let us extend our help by providing the details you need for your range.
Here is a link to help you identify the loud sound the range makes and what to do with it. Please note that there are hyperlinks you can click, which will give you additional information.
Samsung cooktop and range sounds and operational noises:
https://www.samsung.com/us/support/troubleshooting/TSG01110180/
As for the buttons that are touchy, here is a guide to help on how to lock the panel to avoid accidental touch. Please turn to page 26 (Oven lock) of the user manual.
User manual:
https://downloadcenter.samsung.com/content/UM/202502/20250219150615857/O_01._IB_FULL_NE5000A_NE63A6511_AA-05_EN.pdf
Should you have any other queries, feel free to contact us via the following platform.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with this reference number (1151951619) when you message us so our team can retrieve your information.
Thank you.
Nicole
Good design.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great stove. Unfortunatelly it leaves marks on the glasscook top after a month of cooking, and it is hard to remove the stains even using specific cleaning materials designated for that reason.
I would recommend this to a friend- Pros mentioned:Overall performance
Yes
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This stove is amazing Thank you best buy and Samsung! You saved my Thanksgiving
I would recommend this to a friend - Pros mentioned:Ease of use
Airfry
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use and cooks even and fast boil is fast. Oven is nice size
I would recommend this to a friend - Pros mentioned:Air fry
Loving the Stove
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far I love everything about this stove. Especially the built-in air fryer
I would recommend this to a friendBrand response from Samsung
Posted .Hi there, Msmisa! We're happy to hear that you're enjoying this Samsung range! ^Ty
- Pros mentioned:Overall performance
Good Job
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.To date, we are extremely happy with our stove....
I would recommend this to a friendBrand response from Samsung
Posted .Hi there CHOPPER, it is great to hear you are loving your new Samsung Range. I appreciate you sharing your great experience with us. We are so thankful to have you in our Samsung family. ^Brad
- Pros mentioned:Air fry
Awesome Range
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love this range. This range has everything we need.
I would recommend this to a friend - Pros mentioned:Air fry
Nice but range knobs break easily
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The front control panel is very sensitive to touch and will turn on just by tapping or slight touch. The knobs that control the range are plastic and break easily making it impossible to control the burner. I've already had to replace 3. Tje oven itself is really nice and I love the airfryer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate you informing us about this. Let's take care of this, CherC.
I have shared the manual for instructions on activating the child lock function to avoid accidental control touches. Please read page 28.
User manual:
https://downloadcenter.samsung.com/content/UM/202407/20240724131335393/01._IB_FULL_NE5000A_NE63A6511_AA_EN.pdf
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147565947, to help our team pull up your information.
Have a great day!
^Chrystel
Gloss glass
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome stove the only thing I wish I would have thought of is the black gloss top gets dirty and shows it quick. That is the only drawback but other than that thus far it has been great.
I would recommend this to a friendExcellent stove
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the Samsung brand. This is my second stove, and now it’s a smart stove so I can turn on with my app.
I would recommend this to a friendGreat choice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far enjoying our electric range. I love baking and so far there is a great difference in my baking goods. My cakes gets cooked faster and evenly with the conventional option.
I would recommend this to a friend- Cons mentioned:Glass top
Beware
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This item was handled by Best Buy perfectly The first one had dents and scratches, they made well by replacing it. However, do not buy this oven. The glass top is now 3 weeks old and already has worn out burners. I even purchased new pans so they wouldn't scratch it. For this price, Samsung should be ashamed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .DavidM, we truly understand how you feel about the scratches on the cooktop. We'd love to help you with this.
Kindly check out this guide for the proper cleaning and care tips to prevent the cooktop from further scratches. Please click on the embedded words.
Clean and care for your Samsung electric cooktop
https://www.samsung.com/us/support/answer/ANS00060833/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146646799) to help our team pull up your information.
Have a great day.
^Camille
New Electric Range
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung freestanding electric range is the best range I have ever had. It’s very easy to control the stove temperature when I prepare the food. I have not get chance to use Air Fry & Convection yet.
I would recommend this to a friend- Cons mentioned:Glass top
WEAK STOVETOP
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a beautiful range cooks and bakes like a dream. The glass cooktop is easy to damage and hard to clean, so for these reasons I MUST VOTE NO!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello KITTY! Thank you for taking the time to leave your feedback! I understand that you have concerns about your cooktop being damaged. Please know that we hear your concerns and I have provided two links to help rectify your concerns.
(https://www.samsung.com/us/support/answer/ANS00060833/)
(https://www.samsung.com/us/support/answer/ANS00045483/)
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference: 1143932503
Thank you for choosing Samsung. ^Nic