Customer Ratings & Reviews
- Model:
- NE63A6511SS
- SKU:
- 6447922
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers love the 6.3 cu. ft. Freestanding Electric Range with WiFi, No-Preheat Air Fry & Convection, especially its air frying capabilities and overall performance. Many find it easy to use, and appreciate the convection feature and quick heating speed. Some customers have noted that the glass top can get dirty easily, and a few have mentioned difficulties with the timer.
This summary was generated by AI based on customer reviews.
Great stove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thanks love my Samsung. It’s efficient. Convenient and has great safety features.
I would recommend this to a friendGreat stove
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with this oven/stove. Has lots of different cooking options.
I would recommend this to a friendAwesome
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This oven is great!! So many options and it heats up so quickly.
I would recommend this to a friendExcellent value
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What a great value. Excellent stove for our rental unit
I would recommend this to a friendSamsung Stove oven
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Works as directed. They came set it up and took my old one.
I would recommend this to a friendPlastic melts easy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had one fire and it melted immediatly the whole button set up was gona!
No, I would not recommend this to a friendBrand response from Samsung
Posted .DonaldT, your safety matters. We want to speak to you directly to provide support and see what options we can offer to help you with your range buttons that melted due to the range catching on fire.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151556866) to help our team pull up your information.
Have a great day.
^Camille
Florida
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this just wish there was more documentation on the settings.
I would recommend this to a friendStove/range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still figuring out on how to work all burners, that's why 4 *
I would recommend this to a friendGood stove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a nice stove. Lots of different settings & cleans up really nicely
I would recommend this to a friendStove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very satisfied with this purchase - did curbside pickup and was with ease.
I would recommend this to a friendOur Samsung Stove is terrific!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very, very satisfied with our purchase from Best Buy!
I would recommend this to a friendAirfry
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loving the new stove. Still have to figure out how to connect to my phone
I would recommend this to a friendBrand response from Samsung
Posted .Hi there, I am so glad you are enjoying your Samsung #. Thank you for choosing and recommending Samsung. Your feedback is greatly appreciated. ^Brad
Great Range
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality and comes with a lot of great options, outstanding delivery and install.
I would recommend this to a friend5star
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this stove two months ago it has been great so far excellent purchase
I would recommend this to a friendGreat range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great No problems so far. Lots faster boiling water than rangereplaced
I would recommend this to a friendTerrible product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the burners on this stove over heats no matter what number you turn the knob at. I have had this stove for 1 year only. It is difficult to clean and the settings for the oven buttons gets stuck every so often. I would not recommend purchasing a Samsung range.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the importance of a working range in your home, Shal. Let's take care of this.
To address your range's cooktop overheating concerns. Please refer to the article below.
Unable to increase or decrease the heat on the Samsung cooktop:
You may not be able to adjust the power level of the heating elements on your electric cooktop or range if the control knobs are in the wrong positions. For instance, if you’ve removed the knobs for cleaning, it can be tricky to put them back in the correct place. Luckily, you need to use the printed controls on the knobs to reinsert them in the right spot.
Your cooktop will have either single, dual, or triple heating elements. Each version has different knobs with controls clearly printed on the front. The controls must be positioned to match the knob for the function to work correctly. For example, if you’re using a single heating element, the HI control should be on the left, the OFF control should be in the center, and the LO control should be on the right.
Single element: The knob will have one control scale, ranging from "HI" to "LO". HI will be on the left and LO will be on the right, with OFF in the center.
Dual element: The knob will have two control scales: HI Bridge to LO, and HI Front to LO. HI Bridge will be on the left, HI Front will be on the right, and OFF will be in the center.
Triple element: The knob will have three control scales: HI Small to LO, HI Middle to LO, and HI to LO Large. HI Small will be on the right, LO Large will be on the left, and HI Middle will be located next to the LO setting. OFF will be in the center.
To address your other concerns with your range, please click the link and the hyperlinks for tips.
Self Clean or other buttons do not light up or respond, or the panel is locked on the Samsung oven:
https://www.samsung.com/us/support/troubleshoot/TSG10002418/
Here are the instructions on how to clean your range. Please refer to pages 44-48 of the unit's manual:
https://downloadcenter.samsung.com/content/UM/202502/20250219150615857/O_01._IB_FULL_NE5000A_NE63A6511_AA-05_EN.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please include reference number 1151295441 in your message so our team can locate your information.
Have a great day.
-John
Great while it worked.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stove was great. Had been completely happy with it, but after only 4 months of use the panel is no longer working. The burners still function with no issues, but we cannot use any of the oven features.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dwight, let's look at some solutions to get the panel of your range working.
Here's a link where you can review fixes for your panel.
Electric cooktop panel isn't responsive:
https://www.samsung.com/us/support/troubleshooting/TSG01204615/
Should a service request be required, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145870934) to help our team pull up your information when you message us.
Have a great day.
-John
New Range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it.. works great. Looks even better. Would recommend
I would recommend this to a friendSamsung Electric Range
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung Electric Range is Excellent. Everything about it .
I would recommend this to a friendBroken
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Main burner stopped working after fourteen months.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Yenva, we understand the importance of a reliable range. Allow us to help.
Here is a guide to help you if your main burner stops working. Please click on the embedded word.
One burner on the cooktop does not work
https://www.samsung.com/us/support/troubleshooting/TSG01001949/#a-radiant-element-on-the-electric-cooktop-does-not-work
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151707709) to help our team pull up your information.
Have a great day.
^Camille