Customer Ratings & Reviews
- Model:
- NE63A6511SS
- SKU:
- 6447922
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers love the 6.3 cu. ft. Freestanding Electric Range with WiFi, No-Preheat Air Fry & Convection, especially its air frying capabilities and overall performance. Many find it easy to use, and appreciate the convection feature and quick heating speed. Some customers have noted that the glass top can get dirty easily, and a few have mentioned difficulties with the timer.
This summary was generated by AI based on customer reviews.
Decent
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bakes ok I don’t like the glass cooktop to hard to clean, already showing scratches also doesn’t come with the air fryer basket as much as this coats it should have. It’s a decent stove I suppose for the choices that are available now days.
I would recommend this to a friendBrand response from Samsung
Posted .Hi TeeBandit,
Thank you for reaching out. We are saddened that the glass top is hard to clean and has scratches. I understand that this experience is not ideal.
To help you with this, I am providing these links below to guide you on the issue.
Kindly visit this link on how to Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
How to clean and maintain the glass cooktop on your Samsung stove:
https://www.youtube.com/watch?v=b_dExUhgeus
You may also visit the User's Manual from pages 43-52 for information about Maintaining your Appliance:
https://downloadcenter.samsung.com/content/UM/202103/20210308172509850/NE63A6511_AA_01_EN.pdf
Should you need assistance, you may reach us via the following for immediate support:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144800341
Thank you for choosing Samsung. Have a great day!
^Chrystel
Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Family loves this stove connected it to the Alexa with easy
I would recommend this to a friendIt’s ok.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After first use notice burned marks. Tried cleaning but unable to remove.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Neil,
We understand your disappointment with the burned marks on your range that are hard to remove. Let us help.
Here is a link to the user manual; kindly go to page 49 for a guide on how to remove burned marks on your range.
User manual.
https://downloadcenter.samsung.com/content/UM/202407/20240724131335393/01._IB_FULL_NE5000A_NE63A6511_AA_EN.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147933869) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Homeowner
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just had stove delivered so really too early to rate.
I would recommend this to a friendStove
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great installers…. Sales personnel also very helpful
I would recommend this to a friendGreat purchase
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really love the clean lines and extra large burner. Samsung has done it again!
I would recommend this to a friendIt’s ok.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a nice looking stove, but the top scratches very easily. Also no way to change time/clock unless you download the app. Would be more convenient if it included a physical button on the stove control panel.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Tony81. Thank you for taking the time to leave a review of your Samsung range. Also, here's a link to the online User Manual (https://bit.ly/2XRyltg) and on page 29 it gives directions on how to adjust the time manually. ^Ty
Excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Quality built and performance.
I would recommend this to a friendMeh.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Feels cheap but all appliances do now. Honestly wish I kept my appliances that were working but I opted to get the set with my refrigerator broke.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Hudson,
We would love to assist you with your appliance. Kindly provide us with more details about the range.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146841789) to help our team pull up your information.
Have a great day,
-Ernest-
good product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.seems to good product just have to get use to it more
I would recommend this to a friendSamsung
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good device for the price, great technology..
I would recommend this to a friendBrand response from Samsung
Posted .Hey there! Thank you for taking the time to leave us a great review. Samsung provides both quality and economy. Welcome to the family! ^Shay
Samsung Range with AirFry
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome range and excellent value. Love the Air Fry and Convection
I would recommend this to a friendLove it but need a written guide book
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would have been 5 star's if a guide book was included
I would recommend this to a friendJust what I wanted and needed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been watching this range for a while and it’s work great
I would recommend this to a friendLove the SmartThings App Control
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the SmartThings App Control Beautiful Stainless Black finish
I would recommend this to a friendits cool
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So cool and fit perfect in my kitchen. the air fry its ok
I would recommend this to a friendOVEN
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WORKS GREAT LOOKS GOOD VERY GOOD QUALITY.MANY NEW FEATURES
I would recommend this to a friendGood Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far this has been a great purchase. Stove works great
I would recommend this to a friendHappy customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very timely manner in receiving product very professional service
I would recommend this to a friendVery happy with purchase
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the air fry and bread proofing features! Very happy with purchase.
I would recommend this to a friend