Customer Ratings & Reviews
- Model:
- NE63A6511SS
- SKU:
- 6447922
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers love the 6.3 cu. ft. Freestanding Electric Range with WiFi, No-Preheat Air Fry & Convection, especially its air frying capabilities and overall performance. Many find it easy to use, and appreciate the convection feature and quick heating speed. Some customers have noted that the glass top can get dirty easily, and a few have mentioned difficulties with the timer.
This summary was generated by AI based on customer reviews.
advise against purchasing this Samsung product
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I strongly advise against purchasing this Samsung product. It is likely to stop functioning properly within a few months, and the manufacturer’s warranty offers no protection, as they find ways to deny. And their customer service is the worst I’ve ever experienced, especially when dealing with the overseas team.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello FitsumT,
We want to inquire more about what transpires with the range, and we would like to assist as soon as possible.
We suggest contacting us via the options below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Samsung Range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this stove and the delivery was super fast!!!
I would recommend this to a friendStay away and go with a different brand
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wanted to give it some time before reviewing. If you google everything that is wrong with the Samsung appliances, this fits the bill. Uneven heating in the oven, slow to heat up burners, and very slow to heat up in the oven. Our last stove was a Maytag and lasted almost 20 years. It was a smooth top and I miss it. When this one dies, I do not think I'll be missing it much.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how you feel regarding your range experience. This is something we would like to help you with, Ryan.
To help rectify the oven's cooking and temperature efficiency, we recommend following the guide below. For more details, please select the bullet point that most closely relates to your range experience.
Samsung oven temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
Following the correct cookware and rack positions will elevate its performance. Please read pages 27 and 31. Also, page 25 will walk you through the burner's recommended settings for its optimum performance.
User manual:
https://downloadcenter.samsung.com/content/UM/202401/20240112152313843/O_01._NE63A6511_AA_IB_FULL_EN.pdf
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146980841, to help our team pull up your information.
Have a great day!
^Chrystel
Mr
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product easy to use, quick heat up in the oven.
I would recommend this to a friendGreat ramge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great omstove, live fhe timer notifications for my phone.
I would recommend this to a friendDissatisfied
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I gave an average rating only because I was not happy with Samsung company when I tried getting help concerning not getting the air fryer basket.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Dutchess3, I understand you Samsung experience was lacking and know how it feels when items are not presented as they should be. I would love to assist you on your new Samsung Range. You are able to reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143420251. We welcome you to our Samsung family. ^Brad
Range
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the stove and wouldn’t trade it for another one.
I would recommend this to a friendSo classy and sleek
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love the sleek look of this efficient range.
I would recommend this to a friendTuhin
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect timing great quality beautiful customer service
I would recommend this to a friendNot Again!!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I kind of hate the stove. It is very hard to clean. If hot, you cannot clean while hot if you spill something. It will stick and burn on.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Twan,
Thank you for your review. Let me send you a link to help you properly clean your range.
Below is the user manual for your model. Simply turn to pages 44-49 for your reference:
https://downloadcenter.samsung.com/content/UM/202103/20210308172509850/NE63A6511_AA_01_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number 1144982795 to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
My chef cook 8)
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The glass surface or the burners get easily scratch and become ugly, and somehow hard to clean up. Overall functionality is good.
I would recommend this to a friendBrand response from Samsung
Posted .We understand that you wanted to maintain the appearance of your range, Rasu. We'd love to help you.
Maintaining your electric or induction cooktop can be a simple task. In this guide, we will provide you with all the necessary information on how to keep your glass cooktop looking spotless and ensure its longevity for years to come. Please click the link and hyperlinks and watch the instructional video for tips.
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146494287, to help our team pull up your information when you message us.
Have a great day.
-John
- Cons mentioned:Glass top
Bad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fifth time you seen it it burn my cooking pen and the glass chipped Try to clean it as soon as it happened and I scraped all the glass
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
Thank you for your review. We are saddened that your range has scratches. I understand that this experience is less than ideal.
Kindly visit the User's Manual on pages 43-52 about Maintaining your Electric Range:
https://downloadcenter.samsung.com/content/UM/202105/20210524105933962/NE63A6511_AA_01_EN_MES_CFR.pdf
Should you ever need assistance in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number 1144885347 to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
- Pros mentioned:Air fry
Kitchen Suite
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product works as advertised, very satisfied with purchase. The sales, delivery, and install were all done professionally. Very pleased all around.
I would recommend this to a friend Elegant but had to return
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks elegant. Good deal; but had to return because it was damaged. The box was not damaged when we got it, but the range had a big defect that i think it fell or got hit.
I would recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for choosing Samsung for your Appliance needs. It's sad to know that you no longer have the product.
We would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
Thank you!
-Angelica
bad glass top.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stove top scratches too easily. was scratched with in the first 48 hours.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We know how disappointing it is when the cooktop is scratched. We're here to help.
We recommend checking the resource below for details about cleaning and caring for the electric cooktop. This guide includes a video link you may watch from start to finish and another link for the recommended cookware.
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
You may also refer to the user manual for more information about maintaining the glass cooktop. Turn to pages 45-46.
https://downloadcenter.samsung.com/content/UM/202405/20240508153523135/01._IB_FULL_NE5000A_NE63A6515SS_EN.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147292216) to help our team pull up your information when you message us.
Thank you.
-Angelica
Does not boil fast enough!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great oven features but it does not boil water fast enough. My old range boils twice as fast and it was more than 10 years old. I strongly suggest boiling water in advance when your making soups, broths, or stews. When boiling meats for prep to soften, its painfully slow. Sad to be purchasing such a nice range with one major flaw.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi BryanR,
We all want our appliances to function properly. Let us help you with the range.
Please see the "Cooking elements are not hot enough" section on the link below and follow the instructions.
Samsung electric and induction cooktop temperature issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147024035 to help our team pull up your information.
Have a great day.
^Aloe
- Pros mentioned:Overall performance
Looking forward to Air Fry
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great but time will tell what my review will be as it went in a vacation rental and I was only able to use it 1 time as of now.
I would recommend this to a friend Junk!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this stove from Best Buy in February 2024 and it is now dead! Best Buy said I have a year and a half warranty- Samsung says a year! I spent 861.00 and got a year’s use! Samsung was no help, only wanted to sit up a service call but couldn’t tell me what that charge would be. Very disappointed and mad for losing so much money! Do not buy!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Dawn,
We understand your disappointment with the broken stove of your range. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your range.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149267948) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Not worth $800.00
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Confusing & difficult to work! Already miss old GE range! Samsung could make a better product!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Robert, we want you to enjoy using your range. We are here to help.
Please see pages 22 to 26 under the "Surface cooking" section of the manual for instructions on how to use the stovetop and pages 28 to 30 under the "Operating the Oven" section for instructions on how to operate the oven.
Manual
https://downloadcenter.samsung.com/content/UM/202401/20240112152313843/O_01._NE63A6511_AA_IB_FULL_EN.pdf
I have also shared this link for additional information.
How to use your Samsung electric range or cooktop
https://www.samsung.com/us/support/answer/ANS00060805/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
^Camille
Don’t buy, I regret it!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although I would’ve loved to give this 5 stars the glass top chipped after having it for 5 months and Samsung did not do anything to help. I would have to pay close to the cost of a new one to repair it. I take extra care of my appliances using only approved cleaners and cleaning techniques for the glass top, but the quality of the top on this is not good! I had a Whirlpool one for 15 years and no issues other than the oven going out on me and it was time to replace… not one chip on that glass top… don’t buy because Samsung does not stand behind their product…. I am stuck with this until it goes out.
No, I would not recommend this to a friendBrand response from Samsung
Posted .SueS, we understand your frustration if your glass top is chipped. Allow us to help.
Please see page 27 under "Choosing the proper cookware, Protecting the cooktop" and pages 48 to 50 under the "Care and cleaning of the glass cooktop" section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202407/20240724131335393/01._IB_FULL_NE5000A_NE63A6511_AA_EN.pdf
Should you need more assistance on your glass cooktop, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147798832) to help our team pull up your information.
Have a great day.
^Camille