Customer Ratings & Reviews

Poor start. Already having condensation dripping under the refrigerator. 5 weeks for them to have someone out to look at it.

I needed a refrigerator that fit within a certain height restriction, and there aren't too many french door stainless options at a slightly shorter than standard height. This is one of them. I do appreciate the ability to open either door independently, although they do need to be pushed shut rather deliberately. The refrigerator is noisier than average, in my experience. While not constant, the humming/revving of the compressor can at times be irritating. One additional inconvenience is that condensation will form on the inside of doors when using the Energy Saver mode. Samsung is well aware of this, placing numerous warnings on the manuals and on the refrigerator itself about condensation and/or frost forming. Based on this and reviews read, I would imagine the Energy Saver mode can be used in about 2% of homes based on temperature, humidity, etc. I'm now running the refrigerator with Energy Saver mode off with no condensation problems. Overall, I've been satisfied with the refrigerator, but I'm sure there are better appliances for the price if you don't have any size restrictions.

This is the first French door refrigerator we’ve owned coupled with a drawer freezer so we are still getting used to the layout. Missing storage for small jars and bottles. The other reviews noted the noisy freezer and we hear it as well. We are not enamored with the condensation that appears on the inside edges of the French doors and will be following up with the Geek Squad.

Loved this Fridge but it started building condensation on the front where the doors meet because it was not sealing well. Because there was no service agent in our area Samsung gave us a store voucher to replace. I would recommend only if you have a service tech in your area.

good product except the condensation water on between the doors.

Frig is loud when making ice. Bought 7 months ago. Condensation everywhere in the fridge raider the top drawer of the freezer has icicles on my food. Something must be wrong with the defrost mechanism not sure waiting for tech-support don't waste your time or your money this fridge sucks

Unfortunately the entire experience buying this refrigerator was awful. Now that we finally have our new refrigerator, the juice was simply not worth squeeze. We had an awful time with delivery, customer service and appropriate compensation for the trouble Best Buy put us through. The irony is that after we finally got our much needed refrigerator, never realized that the doors are set to not open all of the way so you are unable to pull drawers out fully unless you remove the door hinge. We also have dealt with condensation in the refrigerator and have put our refrigerator setting to the coldest setting as the factory setting was not removing the condensation or getting the refrigerator to 40 degrees (or colder).

It took 3 appointments to get the ice maker hooked up, and now my kitchen plumbing is messed up and all I have is a trickle of brown water from my sink. I've been unable to get Best Buy to follow up to fix this. Wish I could give zero stars. The fridge itself is clearly not working right, seals are not functioning as there is condensation on the outer doors and all my food inside is completely wet. And I cannot get help from Best Buy service.