Customer Ratings & Reviews

Great. Best one I ever had and would highly recommend

This Samsung tv is slow to react to the remote. It’s slow to load, slow to mute, and more. We are not that excited about this purchase because of its slow reactions.

The TV meets my expectation. Only issue was it was a little tricky to set up with my cable box and it took a phone call to Xfinity and Samsung to get the settings set up correctly with the Xfinity remote and box.

As someone who tries to avoid Amazon at all costs and buys most of my electronics, tech, etc, at Best Buy, I made the mistake of buying this TV trusting the description of "Open Box Excellent" and "Geek Squad Verified". I was left questioning the validity and honesty of that status. Though the screen glass was fine, there was a spiderweb cracking behind it that does not show until the TV is turned on. Research leads me to believe this is an irreparable break in the LCD panel and I question whether that could have happened in transit or do I assume that no one at Best Buy even turned on this TV after it was returned and it was shipped out to me in this condition. Additionally, because I did not have access to a printer at the time, I asked a customer service rep there to mail me a hard copy of the return label via US Mail. I was told he could not do that but if I bring the shipment to UPS, they will print the label for me. I followed those instructions and UPS did print the label however, they charged me $5.45 to do it! I expected Best Buy to reimburse me for that cost since this issue was no fault of my own and just got the runaround. So I am now left still needing a TV but reluctant to reorder one from Best Buy because this experience has soured me and I am unsure if I can continue to trust them.

Product works just fine. We needed a smart TV for our kitchen, and Best Buy was the only store that carried the size and brand we wanted.

I find samsung spart tv,s a great product and easy to use.

Great unit I like the fast pace to stream and connection to stream outlets

This is my third open box Samsung TV. It’s a great TV for a guest bedroom. The picture resolution is absolutely amazing. Best Buy claims that the TV works like new and it has been tested and reset to factory settings by Geek Squad. But in reality, it was not reset. When I plugged in, it had all the apps. Even the previous owner’s account was active. I couldn’t reset the TV to factory settings because the PIN was changed by the previous owner. I managed to reset the PIN by going on the Internet. But, its a great TV for fraction of a price.

Like the TV but was disappointed that we could not download the Paramount+ app. Fits great on the dresser and found a swivel turntable for optimal viewing.

I'm quite pleased with the Samsung line of TV's. We have a 55 inch Samsung in the family room and a 40 inch Samsung in the master. This 32 inch Samsung replaced a 32 inch LG that we had in the guest bedroom.

Home page apps are so small that you have to stand close to the tv to see. Remote is not user friendly. Will probably return for refund.

This purchase was made to replace a TV in a smaller room that finally gave up the ghost. Samsung is a strong brand and this set was the perfect combination of size, price and features for the room.

My review has nothing to do with the product. Bought open box and received tv broken from shipping. Best buy made it right.

Disappointed so far. This "smart" tv does seem smart. The only improvement over our older TV is that the picture quality is better. Going online for video is cumbersome. It takes forever to enter a URL, then username and password with the way the keyboard and mouse work. There is no "remember me" so, because of the difficulty in entering a URL, username and password, I am back to HDMI cable connected to my computer, same as I was with my old TV. Plus, with the home screen, it is more difficult to just turn it on and resume on the channel we were just watching that it was with our old TV.

This tv rocks. The only complaint I have is the the default screen coms up every time the tv comes on, so you have to have the main remote.

What can I say but wow bought this tv as a good open box item for like $60 very impressive can’t by a used one at a thrift store for that price

We were looking for a small smart tv for our guest room and this was a perfect fit. Samsung products have always been great choices for our home.

Helpful staff, good prices. Easy in and out. That makes them a great option. I like to talk with knowledgeable staff about my choices and I get that with Best Buy.

It's a gift for my wife room and she been enjoying it

Great TV and price point. However the smart functions runs a bit slower than expected but again for the price point it achieves the goals of my needs.