Customer Ratings & Reviews

Absolutely sweetest customer service ever! She made the purchase feel very reassuring that it was going to be a good tv

Looks nice if you are standing directly in front of it. But any deviation to the left or right, and the picture quickly 'washes out'. First time with a TitanOS. SLOW! Makes me appreciate how fast the Roku device is. Very much dislike that you cannot change many setting unless you create/use a Samsung account. And did I mention expensive? Expected more from this brand.

The ecosystem of this tv is great. I use it as a GYM TV, and i can connect it to the Peloton app and have music at the same time.

I never tested the TV so this review is based on the open box item I bought and my experience. I would not buy an open box item again. I ordered an "Excellent" condition unit and had it shipped to my home. It came in with half the packing foam missing, ripped open and missing the remote. No way the TV was put through all kinds of shock while being shipped. The TV was upside down on the concreate. The kicker is I went back to the store the next day where I returned it and they re-boxed it with the correct foam, replaced the remote and put it on the floor for resale! Supposedly it went through there testing and it was fine. Would you want this? When I walked in originally, the two greaters at the door were like what happened? I said this is how it came in! They were shocked as well.

It is absolutely perfect. I am so glad I bought it. Also the professional staff member at Best Buy Atlanta Buckhead was great.

Bought the tv for gaming at work. Really good tv but other options that are just as good at a lower price point. But still a really good tv

I bought this for my Mother, to replace one that was no longer meeting her needs. At 89, she has a hard time adapting to new technology, but is finding the Samsung exactly to her needs.

Salesman very good at explaining the difference in quality of the brands and sizes of TV’s. Also set up crew was quick and cleaned up well after installing

Had problems with tv. had to return it fore a replacement. newe one works fine,geek squad did a good job..

I am writing this review not for a Best Buy product but for their delivery service, which was handled by Roadie. I had a highly disappointing experience today with the delivery of a 32” TV. Since I work from home, I always keep my phone nearby when expecting a delivery to ensure I don’t miss any calls or messages. At 11:05 AM, I received a notification that my package had been delivered. By 11:06 AM, I was already outside searching for it. When I couldn’t find the package, I immediately called the delivery driver, Altania B., who insisted she had delivered it to the correct address. However, after reviewing the proof she claimed to have, it was clear that she had left it at the wrong location (the building next to mine where I looked but the package has already vanished). Despite this, she refused to acknowledge the mistake. When I asked her how long she had been at the drop-off location, she said “less than three minutes.” I then requested that she return and show me where she had placed the package, but she refused and abruptly ended the call. Shortly after, she sent an unprofessional and accusatory message, claiming I was lying and attempting to take advantage of the situation. Her message read: “You watched me call you didn’t pick up then soon i drove off you called everything is tracked by the way can’t make false reports when it’s pics showing and gps and video showing your package was drop you guys have to stop finding anyway to try to get a quick come up you have you a bless day and I will pray for you.” This response was completely inappropriate and uncalled for. My apartment faces the back of the building, meaning I have no way of seeing deliveries made to the front. The way I was treated was deeply upsetting—I have never stolen anything in my life, and being accused in this manner left me shaken. To make matters worse, when I contacted Best Buy’s customer service, they informed me that they could not replace my order because the item was no longer available. After being a loyal Best Buy customer for years, this experience has made me lose all trust in their delivery service. Moving forward, I will not be using Best Buy’s delivery options, especially those handled by Roadie. I strongly urge Best Buy to provide better training to their delivery drivers to prevent situations like this from happening again.

Good contrast deep blacks nice tv. It turns on and off. The volume goes up and down. It has its own tv stand.

Nice tv perfect for the grandchildren’s room when they spend time at grandmas house

Most likely the best TV you can get at 32’, great for an arm setup in your desktop

TV was in great condition and the customer service was great.

The tv has below average picture for a 4k display. The amount of glare makes it nearly impossible to view in well light areas. Its is cheap though so i get all that. The worst part is that i bought the screen and had to leave town for work right after, by the time I had a chance to use it and find out i did not like it, my 15 day return window that best buy offers had ended. A 15 day return window is ridiculous so i would highly recommend buying elsewhere.

Great picture head on, but off angle is rather washed out. Solar charging remote a plus.

Good quality, still learning about it, so much streaming information to learn

I love the TV i will always buy from there i love best buy

Excellent panel. Includes eARC, hard to find in this size.

Best Buy always delivers great service. I always shop Best Buy.