Customer Ratings & Reviews
- Model:
- QN32Q60DAFXZA
- SKU:
- 10961923
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
to a friend
Customer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Remote control device is of poor quality. Best Buy will not send out Geek Squad unless TV is 42" or larger.
No, I would not recommend this to a friendBrand response from Samsung
Posted .StevenC,
We appreciate your review of Samsung’s Q60D TV. So we can better understand the issues you’re experiencing and provide you with troubleshooting assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
BAD AUDIO QUALITY!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Expecting higher audio quality on this 2024 model! However, Samsung continues to furnish unacceptable sound quality in their smaller screen TV''s. Should have gone with SONY!
No, I would not recommend this to a friendBrand response from Samsung
Posted .SEMPERFI,
Thank you for purchasing Samsung's Q60D TV and for your feedback on the sound. To ensure you’ve got the latest sound quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.
If the sound is still not to your liking after updating firmware, there are several sound settings you can adjust to suit your personal preferences.
• Sound Modes may better meet your personal preferences. Go to: Menu > Settings > All Settings > Sound > Sound Mode, or Expert Settings to fine-tune and customize your sound.
• Adaptive Sound will also further optimize sound quality by analyzing the viewing space and the acoustic components of the content. Go to: Menu > Settings > All Settings > General & Privacy > Intelligent Mode Settings.
To assist you with possible sound settings adjustments for a better audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week.
~ Samsung Specialist
Purchase a more stable stand with the TV.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The stand for this TV is NOT Stable. Not even 3 months after purchase a cord was lightly moved and it fell and the screen caught on the door of my cabinet. I'm still trying to see if I can fix it.
I would recommend this to a friendBrand response from Samsung
Posted .Thrawn323,
We appreciate your review of Samsung’s Q60D TV. So we can better understand the stand issues you’re experiencing and provide you with assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist
Unsatisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was promised by buying the plus membership when I picked up both TVs, I would be able to price match for 60 days. I even have that in writing!! But when I try to get a price match thru chat, I am told I am outside of the 14 day window. I continue to tell them I have a written agreement from the Geek Squad manager. I live 70 miles from the store. It doen't make me a happy customer!
I would recommend this to a friendBrand response from Samsung
Posted .Hi InNeed,
Thank you for sharing your experience with us regarding price matching through Best Buy. I recommend calling your local store so they can better assist you.
Should you ever have questions or need help, Samsung is here for you. Just give us a call at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Regret Buying this model.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The solar cell powered remote has not worked since day 1. Best Buy was unable to help or replace it. Tge audio drops in the middle of a program and sometimes the video disappears. Ii have 5 other models if Samsung TVs and have never had any issues. Can this TV be replaced for me?
No, I would not recommend this to a friendBrand response from Samsung
Posted .ShwetaP,
I’m sorry to hear your Q60D TV’s remote is not working as expected. Please try these steps which may help resolve this:
1. Press and hold Return and Microphone buttons (diagonally up and to the right of Return). This will reset the remote.
2. Stand within 1 foot of the TV and press and hold Return and Play/Pause simultaneously for at least 5 seconds or until a message appears on your TV indicating that the remote is now connected
If you’re still experiencing issues with the remote, please also try the following:
- Unplug the TV for 30 seconds, and plug it back in.
- Try moving closer to the TV and re-pairing.
- Check to see if your remote is charged: Settings > All Settings > General & Privacy > Power and Energy Saving > Available Remote Battery
- Check for available firmware updates on your TV: Settings > Support > Software Update > Update Now
The intermittent audio/picture loss could be prompted by several potential scenarios such as a connection issue, the most common problem, or an issue with an externally connected device and/or its settings.
Please give us the opportunity to further assist you by calling us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist
Forced to use a Samsung account
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv seems ok, I only bought this to run web apps but any time I try to open one to sign in, the tv prompts me to log in with a Samsung account. No, I didn't want to log into a Samsung account, I'm trying to watch Netflix. I'll return it if I can't find a solution that doesn't involve a Samsung account that I don't want.
No, I would not recommend this to a friendBrand response from Samsung
Posted .StevenW,
Thank you for your review. You will need a Samsung Account to access Smart Hub, our network-based smart service that includes apps (e.g., streaming service apps) and our other smart features available through your device.
Should you ever have questions or need help, Samsung is here for you. Just give us a call at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Tv keeps shutting down.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the tv. But I have constant issues with it shutting down randomly. It drives me crazy! To expensive to have that happen.
I would recommend this to a friendBrand response from Samsung
Posted .NicholasB,
It’s unfortunate to hear your Q60D TV is turning off by itself. Please try a few troubleshooting steps that may help solve the issue:
1. Unplug the TV from the wall outlet or surge protector and leave it unplugged for 30 seconds.
2. Check the power cord to see if there is any visible damage.
3. Plug the TV power cord back into the wall outlet. If you were using a surge protector, bypass it for now and use a wall outlet.
4. Try to update the software. In some cases, a software update can correct the problem. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes depending on network speed, so if the TV is not turning off too frequently, try updating the software.
If the TV continues to turn off by itself, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Open box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought as open box good. Got a cracked tv. Returned same day. Crazy how best buy rated that TV as good for sale. Wasted my time
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Manuel,
Thank you for your review and for sharing your open-box experience with the Q60D TV. If you ever have questions or need support, we’re here to help. Call us at 1-800-SAMSUNG, available from 8AM - 12AM EST, seven days a week. You can also connect with a LiveChat agent by clicking the ‘Support’ link on our website.
~ Samsung Advisor
Used TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought what was supposed to be a new tv but the remote and screws were missing and the tv had cleary been used. It was not an open box item and once again was told it was brand new.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate your feedback regarding parts missing from your TV. If purchased brand-new and unopened, please contact Samsung Customer Support and a representative will gladly help you. If purchased in open-box condition, we recommend contacting Best Buy directly for assistance. We hope your issue is resolved in a timely manner.
Should you have questions or concerns on usage or setup of your TV once your issue has been resolved, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
32" Class Q60D 4K
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The writing on the screen is not legible. Not fond of the remote that came with it ordered compatible one of internet barely works.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JoniJ,
Thank you for sharing your thoughts on the picture quality of your Q60D TV. To ensure you’ve got the latest image quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.
If the picture you’re seeing is still not to your liking after updating firmware, there are several picture settings you may want to try adjusting.
Go to Home > Menu > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
So that we can understand the remote issues you've described, please reach out to Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
We look forward to hearing from you.
~ Samsung Specialist
Not for me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really miss the TV the only thing I miss about it the most is the Futures that it had came with the television the flip side of it I did not like some of the color schemes because it made the movies look fake and ashy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi,
We appreciate your review of Samsung’s Q60D TV. So we can better understand the issues you’re experiencing and provide you with troubleshooting assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Training your store sale reps
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just a word of advice! when customers buy from your store have sales reps make sure the customer knows about the time sensitive return policy at time of purchase not when the item is being returned!
I would recommend this to a friendBrand response from Samsung
Posted .Customerneedstoknow,
Please know you are leaving a review and 1-star rating for the Q60D TV, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the Q60D TV itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
sorta crappy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i THINK i BOUGHT A LEMON TO REPLACE WHAT i HAD. Not at all satisyied with my choice. sound is not as good channels are way to dark what is a person to do?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I’m sorry to hear you’re not fully satisfied with the Q60D TV’s picture quality. If the image is too dim, please try disabling some of the TV's energy efficiency functions, as these will automatically adjust your picture and may cause your screen to appear brighter or darker than preferred. Go to: Home > Menu > Settings > All Settings > General & Privacy > Power and Energy Saving > turn off Brightness Optimization, Brightness Reduction, and Motion Lighting
You can also customize the brightness level of your screen between 0 – 50 to your preference. Go to: Home > Menu > Settings > All Settings > Picture > Expert Settings
There are also are several sound settings you can adjust to suit your personal preferences.
• Sound Modes may better meet your personal preferences. Go to: Menu > Settings > All Settings > Sound > Sound Mode, or Expert Settings to fine-tune and customize your sound.
• Adaptive Sound will also further optimize sound quality by analyzing the viewing space and the acoustic components of the content. Go to: Menu > Settings > All Settings > General & Privacy > Intelligent Mode Settings.
Should you choose to add a Samsung Soundbar to your TV, please know that our Q-Series Soundbars (such as the HW-Q600C) feature Q-Symphony which will synchronize with the speakers of your TV for an immersive 3D sound experience.
To assist you with possible sound settings adjustments for a better audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week.
~ Samsung Specialist
QLED TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound went on off sometime would quit on its on sometime just come on for a few minutes then turn off again
No, I would not recommend this to a friendBrand response from Samsung
Posted .DonB,
It’s unfortunate to hear you’re not receiving sound from your Q60D TV. There are a few troubleshooting steps you can try:
1) Please check the volume control of your TV, and then check the volume control of any external devices (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also check the cable connection between any external device and the TV and then try cable connection again.
2) Set Sound Output to TV Speaker by going to: Settings > All Settings > Sound > Sound Output
3) Check whether Digital Output Audio Format is set to Pass-Through by going to Settings > All Settings > Sound > Expert Settings > Digital Output Audio Format > Auto
If there is sound but it is not clear, run a diagnostic test. On the remote control, press the Home button. Go to Settings > Support > Device Care > Self Diagnosis > Sound Test.
I hope this helps. Should your issue persist, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
The only 4K 32 inch option
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the only 4k semi premium option you can get for a 32inch TV. Its still a budget TV but its not exactly priced like one. The processing speed is laggy as it is using the exact same processor since the 2021 model. It is a devent TV and a good option for those who need a 32inch TV. A monitor might be a better option but for media viewing TVs still generally look better. The only new benefit goig with the 2024 model is the newer Tizen OS and color boost feature. You are better saving your money and buying the Q60C for less since it is essentially the same TV.
I would recommend this to a friendBrand response from Samsung
Posted .RTH1,
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your Q60D TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Great buy/ by/Best Buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This smart TV is exceptional. Picture quality is fantastic, and the operating system is simple and straightforward. Really glad that I bought it. And, Best Buy gave me a great price on it.
I would recommend this to a friendSamsung 32” QLED TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For small spaces, it is a right-sized, feature-packed smart TV. Picture quality, once adjusted for personal preference is outstanding. Only shortcoming is the onboard sound could be richer. [Our last 32” Samsung (9 years ago) had better built-in audio.] The internet connectivity on this TV is excellent. Overall, a great TVat a great price.
I would recommend this to a friendSamsung TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV shows good quality pictures, very easy to use. Remote works well, had no problem pairing with Xfinity remote. I bought this for my Mom and she is able to use it with no problems.
I would recommend this to a friendDisappointed with Samsung Q60D 32
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased the Samsung Q60D 32" TV, hoping for a premium viewing experience. However, I was thoroughly disappointed due to one glaring flaw: the noticeable borders around the screen. These borders detract significantly from the overall aesthetic and viewing immersion. In comparison, I had the opportunity to see the LG LR65 32" AI Smart HD TV in action during a visit to Best Buy. The borderless design of the LG LR65 instantly caught my attention, providing a sleek and modern look that enhances the viewing experience. Samsung should take notes from LG's 2024 model, as the borderless design truly elevates the TV's appearance and makes for a more immersive viewing experience. While the Samsung Q60D 32" may boast impressive features, such as picture quality and smart capabilities, the presence of borders undermines its appeal. In today's market, where consumers prioritize sleek and minimalist designs, Samsung's failure to deliver a borderless option in the 32" size is disappointing. Overall, I cannot recommend the Samsung Q60D 32" due to its outdated design choice. For those seeking a modern and immersive viewing experience, I highly recommend considering the LG LR65 32" AI Smart HD TV with its borderless design, WebOS, ThinQ AI, Resolution Upscaler, and HDR10 support. It's a true standout in the crowded TV market.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Lpw2024,
Thank you for sharing your thoughts on the design of Samsung's 32" Q60D - we'll be sure to pass this along to our design team.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
TV Is A Perfect Fit!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased as a second TV for our trailer- works great in the space!
I would recommend this to a friend