Customer Ratings & Reviews

So spacious it’s ridiculous. The shelves can be arranged to fit anything you need in this fridge.

Refrigerator top left door squeak when opening. Neither Best Buy nor Samsung is willing to help fixing this problem.

I suppose the fridge itself is nice. This is more of a review of Best Buy's delivery and customer support practices. The first fridge was delivered with a broken plug. Ok, this happens. There was no follow-up from Best Buy. I had to call to reschedule, and the next date was another week away. It certainly was not pleasant to deal with another week without a fridge, but we managed. The delivery guys put the fridge together, but left most of the plastic film and tape in place. They also left while an alarm on the fridge was going off, even with the door closed. I asked them if this was because the fridge was still warm and cooling off, and they agreed. It turned out that the door sensor was not properly installed. I called Best Buy twice about this, with promises of a follow-up that never came. I had to go online and figure out the issue myself, which involved me removing the door hinge cover and attaching the door sensor, which was just dangling. Best Buy does not seem to care about properly installing brand new appliances. They seem to stop caring once your card is billed.

What a great refrigerator, it's large and spacious for ally groceries

Love it! Good deal for a big space , easy to use and control with the app , I’m in love with my new refrigerator.

The item was good it did not fit my kitchen. Really nice and good product. I recommend to buy it from Best Buy.

32 cube is great for inside space. Very bright inside for finding items. Overall…. Just a very nice refrigerator and freezer.

Fridge is big with plenty shelf’s, shelfs on the door are big deep and fits alot.

At rhe time of this review ive gad the fridge 2 wks. It works fine. No issues with leveled hinges. Ice machine works.

Great products. It has almost 31 cubic feet of room! Amazing quality

Wish the shelves were a little bit deeper for more taller things but it’s pretty nice otherwise

It was easy install and it futs perfectly in our home!

This refrigerator has been the worse nighmare I ever had, I purchased about a year in a half ago and three weeks later it stopped working and they said I couldn't return it because the return policy was two weeks and the five year warranty I purchased no good at the time because since it was in the year manufacture warranty I had to deal directly with Samsung, after two months of back in forward with out a fridge it was finally swapped because they couldn't fix it. A year later the same thing, I been waiting for two months with three different techs from Best Buy and a third party company trying to fix the fridge and still waiting for parts. The customer service they have is helpless, nobody knows anything, they dont have a supervisor to check on them, they dont have the equipment to diagnose the problem so they start guessing with the first possible issue and is an ongoing situation until they figure it out or give up, In the mean time here we are with out a fridge. "Warranty" I dont think is worth it.

It's a great fit for our needs. It has a separate freezer section, which is what we were looking for.

We are extremely happy with this refrigerator. There is plenty of room for everything.

Purchased in Nov for a 23 Dec delivery. All went well with delivery and installation was great. Initially temp appeared to be cooling but only dropped 10 degrees to low 50s before increasing to now 70s in fridge and 80s in freezer. Unit is NOT in demo mode but acts like it. Can’t get phone assistance for troubleshooting. Went to BB store where I picked it up and was told that setting up an appointment through them would incur a charge for repair visit (even though I bought GSP) and they referred me to “Large appliance fulfillment” number to schedule a visit. Earliest available appointment is 2 January. The biggest problem with the entire process is that Best Buy stores no longer have any control over the situation at all. Geek Squad Protection, as a separate entity has taken all of the control from the local management to help with anything and forces the consumer to enter a flawed and delayed process to get assistance, leaving the local faces of the company at the stores and in the call centers to have to deal with the repercussions when dealing with the client, while the organizational leaders and policy-makers hide behind automated policy and a strained repair process. The only good thing is that my old fridge actually still works and I did not have them haul it away. Otherwise I would have no recourse and nowhere to store food without another purchase. Thought I would take a break from the usual big box hardware store to give BB and Geek Squad a chance, but it’s starting to look like I made a huge mistake. I’m sure I’ll be told to contact the same number I’ve already called to address this review so it looks like they are trying to do something about it. That process appears to be automated these days too.

It is a perfect refrigerator, it is very large and spacious, it has enough space and its freezer is excellent

Very nice product, i like the style, big space, can accomodate a lot of stuff.

It seems like a really good product. It's very easy to use. So I'm still satisfied with everything.

The fridge is super spacious. Perfect for a big family or someone that likes to host big gatherings.