Customer Ratings & Reviews

Exact same situation. They are an eeeevil corporation. Mine went bad after 13 months, 1 month after warranty and the support rep told me that was industry standard for warranty’s and there was nothing she could do. I blew my lid and told her that it’s not industry standard for a brand new refrigerator to go bad after one year asked her if she was was deliberately trying to lose my business forever. She relented and said that they would cover the parts and I would be responsible for the labor. I argued further and she relent it again and said that there rules cover it this one time. Two days later, they reached out to me to try and schedule the repair technician coming to fix the issue. They scheduled a visit almost three weeks out. Since it’s just me, it wasn’t the end of the world. as long as the technician comes over to fix the issue and my refrigerator is up and working again with whatever major issue it has I just wanted to buy a little bit more time and was really peeved that it went out that quick. I have never in my life heard of, nor seen a refrigerator going out that quickly and with that little use before this. The technician comes over… A very clean, cut gentlemen, the most clean, cut appliance technician i’ve ever seen. Who incidentally did not speak a word of English, tried my hardest to understand him and absolutely could not. He told me something that sounded like compressor, handset me a paper to sign, gave me a thumbs up and told me it was good to go. Honestly, I was kind of disarmed because I thought that the issue was actually fixed. He was straight from Korea and I just thought he was a text from Samsung corporate. but I was stupid and I was wrong. Two days later the same thing happened again. I called them and told them that nothing was fixed and. The exact same issue had presented itself. My refrigerator was 67° on the inside. And they sent him out again. This time I got out Google translate and he told me that if it happens again then it’s probably the Evap that’s gone bad. I asked him what he did and he laughed and said that he replaced a connector, i forgot what, but, he held up a car small wire assembly. I asked him why he wouldn’t just replace the Eva right then as I had been waiting another two weeks on top of the three weeks that I initially waited. He shrugged and said,”Samsung won’t *unintelligible*, just call.” I called them back and reported that the same thing had happened again and again there was a multiple week wait. My last conversation with the support rep and with her telling me in a very defeated tone that samsung typically won’t replace a refrigerator until at least 5 to 6 trips have been made by the technician. And the technician is literally instructed to not fix the refrigerator perform major repairs. I have bought and owned five Samsung TVs, a Samsung printer, a Samsung laptop, and many other Samsung products… and was even considering moving from iphone to Samsung for the camera. I will never touch a Samsung product again and do my best to ensure that no one in my social group or family ever purchases a Samsung product again… They are complete garbage and their support is trained and instructed to deliberately wait people out when their products go bad during the warranty. Just to ensure that they don’t have to replace it. I know people often read these nightmare and very intense tie rates and don’t pay much attention to them. Because I’m one of those people that reads angry reviews and shakes his head. But I promise you anyone with a French door refrigerator. It will happen to you too, maybe not at fast, but, not by much. I cannot believe that this is how one of the largest electronics manufacturers in the world handles its business.

Its BETTER than my previous Samsung refrigerator! I hope the last refrigerator would have lasted long but, Best Buy always delivers!

This refrigerator is perfect! Perfect for my needs and fit perfectly in the space designated. Brought everything upfront and right into perfect view. Makes two different types of ice as well. Got it for a great price!

Loved the fridge, great price for a huge refrigerator so far so good.

Really large and nice looking. I took off a star because the shelves in the doors and on the inside did not have has many options as our last fridge. My family really likes the 2 different size ice cubes. I hope this one lasts longer than my last Samsung fridge (a bit over 5 years). It had a broken ice maker and the condenser was going (could not keep cold enough).

My 99 year old mothers refrigerator went out so I scrammed to Best Buy. My brother looked up the product therefore I didn't have to stress out. I love my new refrigerator.

In love with this refrigerator! So spacious inside both the fridge and freezer this ice machine is my favorite feature it makes big cubes and small cubes and it’s always full absolutely definitely recommend

Love this refrigerator! Plenty of space for a variety of items and quiet cooling. Enjoy having plenty of ice with two different craft sizes. Sleek exterior styling. Food stays fresh longer.

Its very spacious . Like the looks , bright inside . So far the tempature has been good inside as im montering it with thermometers. The ice works ok but a little slow making it . I did change sll my filters. The freezer is cold . My ice finally dont stick together. Had variations with my last refrigerator that i think spoiled my meats faster . So so far everything been good but haven’t had it but 3 weeks or so. Hope it last longer than my last kenmore that i had problems with. Wasnt even that old. Everythings made so cheap these days, plastic parts , and of corse alot more fancy things that can break or not work properly. I did purchase the extra warranty this time around. Fingers crossed .

i like this product. good space and very good design

Great fridge and easy to order and fast delivery. Fridge has large capacity love the 2 ice maker and the delivery crew was amazing

Love this refrigerator. Plenty of storage, door shelves hold a ton. The ice maker being in the freezer saves so much room. Adding in the bonus of it being in stock and at a reasonable price makes me a very happy customer.

Love the room in this fridge. First bottom drawer freezer and living the design. 2 ice shapes are nice add. Small door shelf on right is only off thing but I found a use for it

I just love this refrigerator! It is so spacious with a cheese drawer that i love. One of my favorite features is the shelf that slides under itself half way to allow tall bottles to fit. Also I love the ice chips feature. Its the perfect frige in my opinion!

Fabulous Fridge!! and the delivery men were great too... so professional and able to get it done so fast - they were amazing! We think this fridge is so beautiful and the ice maker is REALLY cool! Thanks Best Buy!!

Excellent Product and very spacious! Refrigerator makes no noice even when it makes ice !

I love this fridge. It is my first fridge I have purchased as an adult.

Product top of the line in my opinion. Customer service was AWESOME!

Very happy with my purchase very spacious , I would definitely recommend for people to buy it.

We really like the spaciousness and quality of this refrigerator.