Customer Ratings & Reviews
- Model:
- RF18A5101S9AA
- SKU:
- 6572063
Rating by feature
- Storage Capacity
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.5 out of 5 stars
Customers are saying
Customers frequently mention the product's excellent overall performance, often describing it as a beautiful fridge with a sleek design that fits perfectly in their kitchens. They also appreciate its great storage capacity and large interior space, along with its quiet operation. Additionally, the temperature controls and ice maker are highlighted as positive features.
This summary was generated by AI based on customer reviews.
The only one that fit :-)
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm very happy with my new counter depth unit. I had a very unique opening and this refrigerator was the 3rd one. I would not accept the first two (NOT bought at Best Buy) because the doors would not open correctly because of the tight space despite being confirmed by sales people they would. I can't say enough about the salesman from the store and the specialist they sent to my home to actually *see* what I was dealing with. My only criticism of the stainless steel is that it is very dark but I am buying the matching stove, microwave hood and dishwasher because this refrigerator was the only one that would work for my kitchen.
I would recommend this to a friendMy first refrigerator purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far it's a good product. Makes a little more noise than expected at times but not really noticeable.
I would recommend this to a friend- Pros mentioned:Noise level
Best place to shop
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge holds so much more than any other one I have owned and is very quiet.
I would recommend this to a friend - Pros mentioned:Overall performance
samsung refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the way the refrigerator works and looks. It keep the temp the same from top to bottom and the freezer is on the bottom so it is easy to load and unload. It looks great and it is easy to organize food in it.
I would recommend this to a friend First Ever New Fridge!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The key to buying a new refrigerator is all about knowing what you want and what size works in the space available. I am 70 years old and this is my first NEW refrigertor - and I LOVE it! Friends are thrilled to have ice when they visit, too. The freezer on the bottom will be much more energy efficient. The two top doors make everything I use easy to find and at my fingertips! The installation and removal of my old unit were professional and done with care to my home. I am completely happy with this Best Buy experience ;-D
I would recommend this to a friend- Pros mentioned:Design
Simple and Spacious
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simple and spacious. Clean finishing, very minimalistic exterior with pull handles on the top and bottom of each door. Though it's fingerprint resistant you will still need to wipe watermark every now and then.
I would recommend this to a friend - Pros mentioned:Overall performance
Great Compact Unit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a really nice-looking unit. The Wi-Fi setup is a nice addition. I use the refrigerator in the garage, it really gets good and cold for soft drinks and beers! I only wish the shelves were more adjustable.
I would recommend this to a friend - Pros mentioned:Noise level
Quite refrigerator!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think It is best product I've ever used. The door is easy to use, and the refrigerator has a very quite sound.
I would recommend this to a friend - Pros mentioned:Overall performance
Black Chrome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge, black chrome looks nice. Only bad thing is the wrap around it to be shipped. Very hard to get in the creases to pull out.
I would recommend this to a friend Owner
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Probably the best installers (Brennan and Ron) I've had in a long time. They were not only very efficient but also extremely courteous.
I would recommend this to a friendStraight forward
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very straight forward as per instructions . Love that i dont have to worry about anything " breaking " because i know i have a warranty
I would recommend this to a friend- Pros mentioned:Overall performance
I mean it's Samsung
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice refrigerator, I don't like how it went on sale $200 less than what i paid for it less than a week after I bought it...
I would recommend this to a friend Fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had for over a year now and i haven't had any issues with it
I would recommend this to a friend- Pros mentioned:Design
Excellent refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second refrigerator by Samsung. I liked the first very much but wanted one with hidden handles since I have a small kitchen. Love it!!!!
I would recommend this to a friend - Pros mentioned:Overall performance
BestBuy is broken. Shop elsewhere for appliances.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.People are trying really hard, it is too bad BestBuy can’t get out of their way. This WAS part of a multi appliance purchase which had to cancel because BestBuy systems, call center and obviously Corporate Management does want to help their people in the stores. The fridge is ok.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
- Pros mentioned:Overall performance
Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great so far! There are limited ways to adjust shelves for storage of bigger items... a gallon of milk is difficult.
I would recommend this to a friend Good but not Great
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for the first year, then the freezer drawer started to stick and was heavy to close. Ice maker stopped working. Was under warranty and all parts were changed but a few months later the freezer stopped working
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AlexandraH,
We know how important a readily available ice is at home. Let us assist you with the fridge.
Here are links to help you with the ice maker and freezer drawer. Please watch the full video, follow the steps, and click the hyperlinks for further assistance.
Ice maker is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice
Frost forms in the freezer or refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-in-the-freezer-or-refrigerator
Also, please also refer to the "Caution" section, bullet 3, on page 24 of the user's manual.
Manual
https://downloadcenter.samsung.com/content/UM/202405/20240502101514016/FDR_RF5000A_DA68-04756D-00_EN_MES_CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147150995 to help our team pull up your information.
Have a great day.
^Aloe
No water dispensor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's good for the price. Lack of water dispensor was a surprise, but was more of a nice to have for me.
I would recommend this to a friend- Pros mentioned:Overall performance
Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good service overall. Fridge works well and the customer service was helpful
I would recommend this to a friend - Pros mentioned:Overall performance
Samsung Fridge perfect for our new ADU.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had bought an open box version of this fridge and it had problems. Best Buy made it right and the new one works perfectly
I would recommend this to a friendBrand response from Samsung
Posted .Hi there izsh, congratulations on your new Samsung Refrigerator. I am glad to hear your new unit works great. We thank you for choosing Samsung and welcome you to our family. ^Brad