Customer Ratings & Reviews
- Model:
- RF18A5101S9AA
- SKU:
- 6572063
Rating by feature
- Storage Capacity
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the refrigerator's overall performance, sleek design, and ample storage capacity, making it a great fit for various kitchens. Many appreciate its quiet operation and effective temperature controls. However, some customers have reported issues with the freezer's performance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Good product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great and looks even better. The refrigerator and freezer get cold right away.
I would recommend this to a friend - Pros mentioned:Overall performance
Great value for money
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this!! For the price it’s great. Personally like the doors without handles
I would recommend this to a friend - Pros mentioned:Overall performance
love it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sleek look without the handles, it was a little smaller than we thought but so far it has worked great.
I would recommend this to a friend - Pros mentioned:Overall performance
Kitchen refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exaxtly what i wanted. It met my expectation perfectly.
I would recommend this to a friend - Pros mentioned:Overall performance
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an amazing fridge. We love it and my family loves it.
I would recommend this to a friend - Pros mentioned:Overall performance
Mr
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love Best Buy.because Best Buy products excellent
I would recommend this to a friend - Pros mentioned:Overall performance
Good look
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge has a nice sleek look and works well. Only issue is sometimes the freezer doesn’t shut all of the way and the sensor cannot detect it. It ruined a whole freezer full of groceries a week after I got it. I have since really made sure it’s pushed ALL of the way closed hard.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Jake.
Thank you for bringing this to our attention. I see you have some concerns with the 17.5 cu. ft. 3-Door French Door Counter Depth Refrigerator with WiFi and Twin Cooling Plus®. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
For safety reasons, adjust the front a little higher than the rear. By tilting the fridge back in small increments on the right and left sides, the doors should automatically close when the doors are open halfway. Once achieved, make sure the fridge is level.
Here are some links for more details to help you maximize the appliance's potential.
https://www.samsung.com/us/support/troubleshooting/TSG01001017/#middle-or-freezer-pull-out-door-on-the-refrigerator-does-not-close
https://www.samsung.com/us/support/troubleshooting/TSG01001017/
You may also refer to the user manual for:
Leveling the refrigerator page 26
https://downloadcenter.samsung.com/content/UM/202206/20220613181444083/DA68-04132A-03_EN_MES_CFR.pdf
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF18A5101SR/AA
One (1) year parts and labor
Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144629106
Have a great day.
^Charles
Abey "Au Canada"...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This item was delivered from my local "Best Buy", "Florence, Kentucky", those guys are almost good, it arrived as is the sellers description!
I would recommend this to a friend- Pros mentioned:Design
Beware of freezer door not closing completly
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sometimes the freezer door doesn't close completely, but it looks nice!
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Tomm, I would like to congratulate you on your new Samsung Refrigerator. I am glad to hear you are loving the looks of the unit. We thank you for choosing Samsung and welcome you to our community. ^Brad
- Pros mentioned:Design
Great size
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our new refrigerator looks so nice. We love the double doors and the lighting inside. The salesman and installers were so nice and professional!
I would recommend this to a friend - Pros mentioned:Overall performance
Fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall doing well. No problems at all. The size did fit.
I would recommend this to a friend Great refrigerator!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality Samsung refrigerator! Fit perfectly in kitchen cabinet. Really like the temperature controls.
I would recommend this to a friend- Pros mentioned:Size
I love the fridge!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I so happy with the purchase I make. It's perfect to my apartment.
I would recommend this to a friend - Pros mentioned:Overall performance
Great fridge!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge. I wish the shelves were adjustable, but it’s a personal preference. Very glad I went with Best Buy.
I would recommend this to a friend - Pros mentioned:Overall performance
Samsung Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect fit for my small area, looks nice and works great.
I would recommend this to a friend - Pros mentioned:Overall performance
Tom
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, excellent delivery and installation and fair price.
I would recommend this to a friend - Pros mentioned:Overall performance
Wonderful Refrigerator!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator has been wonderful! Love it! Great price! Great product!
I would recommend this to a friend - Pros mentioned:Overall performance
Refrigerator
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good refrigerator. Works like a charm. Thermostat very user friendly.
I would recommend this to a friend Ms.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the fridgd. Only thing not enough height space between shelvez
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Christmas, congratulations on your new Samsung Refrigerator. I appreciate you taking the time to share with us. Thank you for choosing Samsung and being a part of our community. ^Brad
- Pros mentioned:Overall performance
unhappy customer.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge stopped working 4 days after being delivered. Samsung was NOT helpful at all. But Best Buy replaced it. 7 days later I'm having issues with the freezer, but at this point I will pushed through. Love the look of the fridge though.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer, I realize that you are having problems with your Samsung refrigerator freezer compartment and can see that you have had quite an experience. I want to make sure that you are getting the best performance from your machine. please reach out to us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143616610. We thank you for being a part of our Samsung family. ^Brad