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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1489 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Design

    Rating 4.5 out of 5 stars

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86%would recommend to a friend

Customers are saying

Customers frequently mention the product's excellent overall performance, often describing it as a beautiful fridge with a sleek design that fits perfectly in their kitchens. They also appreciate its great storage capacity and large interior space, along with its quiet operation. Additionally, the temperature controls and ice maker are highlighted as positive features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 54 Showing 1,061-1,080 of 1,489 reviews
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is exactly what i needed and wanted and i am aware of quality of Samsung fridges

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Just what we wanted

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We just wanted a nice fridge without all the Bells & whistle and this is it. Easy to see temperature. Nice open shelving. Fingerprints do show easily on outside surface.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great fridge and delivery service!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My fridge was the best purchase I made at Best Buy, the store rep was 100% correct with the size I would need for my kitchen. Delivery service was professional and on point, gladly gave them a tip for being on time and professionalism! I would never go back to Lowe’s or Home dept for any appliance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for the money

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s great. I just don’t like how the shelving is not tall enough for things like Milk, juice. But that’s just a personal preference- nothing against the actual appliance.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good refrigerator

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A good refrigerator that meets general kitchen needs.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Greetings,

      Thank you for sharing your positive feedback about your refrigerator. Should you need support in the future, please don't hesitate to contact us at www.samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).

      Have a great day.

      -John Samsung

  • Rated 3 out of 5 stars

    Failure-prone fridge is to be avoided

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought two of these for apartments. Both failed within a few weeks. Samsung support recommended unplugging for a bit and plugging back in (a cold reboot, pun intended), Problem is, that's not a great solution for a fridge - we had tenants who had to throw out a significant amount of food as everything in freezer had melted. Best Buy was good about replacing - so far so good with the second set of units, but based on other reviews there is a design flaw with this fridge, or a bunch of bad batches. Would recommend going a different direction for your next fridge.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Definitely recommend!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The products are very nice and the people who came to install the refrigerator, microwave, and stove were really nice. 10/10 I recommend anyone these products, they are so nice in person and worth the money!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Staff was very nice and a pleasure to speak with made this visit and purchase very easy no stress at all and did not push fir us to purchase any additional items that maybe used with this appliance

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Small and Affordable

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price, it is a decent appliance. I struggle with the storage on the doors. It has the ability to hold only 1-gal of something on either of the doors. Also, things like syrup bottles are too tall to stand between shelves. The top of the fridge is constantly smudged since there are no handles. Overall, it's a good unit but I would not buy it again.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Not bad but could be better.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fine, but corners on top of doors not very accurate factory bent, and look like dents.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy Alexandria

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had wonderful experience I was greeted at the door and was seen right away. Answered all my questions and concerns and purchased a brand new fridge. Thank you so much.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fits the rental needs for the long haul.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a great refrigerator that works for my rental. The tenants are very impressed. Durable and would buy again!

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 1 out of 5 stars

    Disappointing and anything but smart

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I mostly purchased this due to it's clean and minimalistic design, but the fridge almost instantly died after delivery. A week in, the thermostat stopped working and thawed everything out and it had to be unplugged and plugged back in to work. Best Buy replaced it, but sadly it took like 2 weeks! In other words, I couldn't have any groceries, perishables or home cooked meals for half a month. Now, I have a new second one, and the thermostat works but it's still just bleh. The ice maker overfills so every time you open the freezer, ice gets dumped out all over the floor. Also, when cleaning the fridge out, the door being left open just for a minute results in annoying beeping, where the only way to get it to stop is close both doors and re-open them. So if it takes 3 or 4 minutes to clean out the fridge, you have to open and close the doors 3 times. Sure, the WiFi stuff works so now my phone notifies me when the door opens or closes, but I have no idea who needs that feature. It also claims to have a "power-cool" option where it makes your drinks cold really fast, but it's easier to just put a soda in a freezer for a few minutes. On the bright side, at least it works now and it looks really good but those are very low standards for an item over $1,000, especially from Samsung who I normally love.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Alex, I realize that you are having problems with your Samsung Refrigerator ice maker not stopping and over flowing. I know how annoying this can be and would like to help provide some assistance to ensure you are getting the best performance. See link below:
      https://www.samsung.com/us/support/troubleshooting/TSG01203469/
      If your issue persists, please reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143537420. We welcome you to our family and thank you for choosing Samsung. ^Brad Samsung

  • Rated 4 out of 5 stars

    Good looking Fridge, Not as Functiional as I Wante

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks good, interior lacks a deli/cheese bin. Must open the right door to access the left; this will cause problems and someone is likely to try and force the left door open.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Noise level

    Rated 5 out of 5 stars

    Great refrigerator!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is very quiet and easy to access. I love the bottom freezer! Installation by Best Buy was easy and on time!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Samsung Ok, Best Buy...not so much

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge is ok. The no-handle idea looks good, but results in a tremendous amount of fingerprints on the front. It is good that it cleans easily, because you will be cleaning it often. Best Buy offers good deals, but the service is TERRIBLE. My fridge came with a dent. When I called the service number, a nice lady in India said, "so sorry for your extreme disappointment" and hung up on me.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      We appreciate your informing us about your experience calling the service number for your Samsung washer.

      To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.

      Thank you!

      -Angelica Samsung

  • Rated 5 out of 5 stars

    THE BEST 17.5 CU FT FRENCH DOOR REFRIGERATOR

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE BEST SAMSUNG 17. CU FT 3- DOOR FRENCH DOOR COUNTER DEPTH SMART REFRIGERATOR WITH TWIN COOLING PLUS TECHNOLOGY IN ITS KIND.NICE STAINLESS STEEL LOOK.GREAT

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A good, and so far reliable, basic refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this because the freezer is on the bottom, making the often-opened refrigerator more convenient to use. No special bells or whistles on this unit, but it works well so far.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Almost perfect

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It looks great but shelf space is limited and taller items won’t fit unless you remove one of the shelves

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Fridge

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fridge is great and the freezer is super spacious!

    I would recommend this to a friend