Customer Ratings & Reviews
- Model:
- RF18A5101SR/AA
- SKU:
- 10758476
Rating by feature
- Storage Capacity
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.5 out of 5 stars
Unreliable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first fridge was defective and Best Buy did replace it, but the new one intermittently fails, too.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Bee9, I see you are experiencing issues with your new Samsung Refrigerator and know how your experience has been poor. I would like to make an effort to change that. Please allow us the opportunity to resolve your issue via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143399485. We thank you for being a part of our growing Samsung family. ^Brad
My beauty
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best thing I have bought in a while. very good price!
I would recommend this to a friendOwner
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung brand is always outstanding. Never had problems ever since been buying this brand.
I would recommend this to a friendBrand response from Samsung
Posted .Hi ArnulfoAVelasco,
Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
^Aloe
Small
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No, meat/cheese drawer. I had to spend hours getting the shrink wrap off of the outside and inside the refrigerator before I was able to use it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello VAC504,
We appreciate you taking the time to leave us a review about your overall experience with this Samsung refrigerator.
Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you!
-Angelica
Not your typical fridge
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst fridge! Three months after purchase the fridge and freezer went completely out. Repairs would take a week and you only can control temperature settings via phone only. Not your typical fridge.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there! We are sorry to hear that your unit is in need of repair however, we are happy you are on your way to a working refrigerator.
If you need further assistance, please feel free to reach out to us via any of the following using ticket number: 1143961794
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thank you for being the best part of Samsung. ^Nic
Waste of Time
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to change this item for a faulty freezer. Won’t buy from you again …also I place a complaint with the BBB..
No, I would not recommend this to a friendBrand response from Samsung
Posted .JuanB, we understand your frustration with the fridge. We want to speak to you directly to provide support and discuss our options to fix your fridge.-
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147286673) to help our team pull up your information.
Have a great day.
^Camille
Don’t waste your time
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased refrigerator (open box) labeled “like new”, Plugged in for 24 hours, fridge and freezer never got cold. Read all negative reviews before purchasing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We are here to assist you anytime. To better assist you with this issue, please contact the BestBuy customer service department at (888) 237-8289. They are available 24 hours a day. They can either answer your question or transfer you to your local store to answer your concerns about the faulty open-box item you purchased with them.
Should your fridge still experience cooling issues, please follow the steps below, hover your mouse over the hyperlinks, and watch the instructional video for tips.
Refrigerator or freezer is not cooling at all:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
Have a great day.
-John
- Pros mentioned:Design
Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome smart fridge lots of smart functions. And reall nice but it is really small
I would recommend this to a friend Counter depth
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the color, shelves do not adjust. For a small family. Not very well made. However, getting a refrigerator 33" counter depth, obviously makes it small
I would recommend this to a friendBrand response from Samsung
Posted .Hello Music! Thank you for taking the time to share your experience. I understand that you are not happy with the shelving do not adjust. However, overall you enjoy the refrigerator.
If you happen to need further assistance with your unit please feel free to contact our social support team via any of the following:
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513 using ticket number: 1143825967
Thanks for choosing Samsung. ^Nic
Works great
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for our new home. Awesome fridge perfect for smaller spaces as it’s counter depth.
I would recommend this to a friendBrand response from Samsung
Posted .Hello Ijg123,
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. We are glad to know that the product has met your expectation and it's perfect for your home. You made an excellent choice for your home and we are pleased to hear how happy you are!
For your future reference, you may visit this link https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144427477.
-Noraina
Freezer died 9 days after the one-year warranty
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simply do not buy this refrigerator. The freezer stopped working 9 days after my warranty expired. The repair guy said that Samsung units have compressor, and two evaporators. And it’s common for one evaporator to die. I got two quotes one for $600 from Samsung and the other for $800 from an independent contractor. I decided not to repair the $1500 refrigerator because I never liked it anyway, and the independent contractor said it would probably die again in a year or two. And if Best Buy wants further detail before posting this review, feel free to contact me.
No, I would not recommend this to a friendAnother visit from total tech scheduled!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the replacement for the first one (same model). First one was making a lot of noise. This one, the freezer drawer isn’t closing properly to make a seal so ice & frost is building up. There doesn’t seem to be any adjustments for this model for the freezer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DianneD,
Let us provide you with the details that you need for your freezer.
Below is a guide to help if your freezer door doesn't properly close. Please select the radio button that best describes what you see on your fridge door, follow each step, and check the hyperlinks for additional support.
Refrigerator or freezer doors will not close.
https://www.samsung.com/us/support/troubleshooting/TSG01001017/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145973636 to help our team pull up your information.
Have a great day.
^Aloe
Wouldn’t recommend purchasing from Best Buy.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge works ok, arrived dented up. Multiple dents in both top doors and the packaging was ripped in a few spots due to mishandling. No help from the local Best Buy store nor customer service on the phone. I was blamed for the damage since I hauled the fridge myself. Will never purchase from Best Buy again.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Bestbuy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers.
To better assist you with this issue, please contact the Bestbuy customer service department at P. (888) 237-8289 H.24 Hours a Day.
-Trisha-
average
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't like the french doors. They both need to be opened in order to get to food inside.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there, LindaP.
We're glad to know your thoughts about this refrigerator.
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a wonderful day!
—Vannesa
freezer doesn' work
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the refrigerator and came home to everything melted in the freezer. Not able to get support from anyone at bestbuy to help. The automated operator keeps telling me I have an appt but I never scheduled anything and it repeats the same message each day I call.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Let's move forward and increase the cooling ability of the freezer, Vicki!
We strongly suggest following the step-by-step guide below to get the diagnosis of the freezer. We also recommend watching the entire instructional video, clicking the Leveling the refrigerator, and the recommended temperature hyperlinks included.
Cooling issues with Samsung freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145857412, to help our team pull up your information.
Have a great day!
^Chrystel
- Pros mentioned:Overall performance
Samsung refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful refrigerator delivery was not so good but frig is awesome
I would recommend this to a friend The upgrade I needed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The freezer is unique yet simple to operate. Controlling the temperature and ice maker from my phone is also a nice touch.
I would recommend this to a friendStopped Working After 2 Months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just as other low star reviews have reported, the fridge stops working within a few months of unboxing brand new...I did not have the fridge over filled, not even close. It just doesnt work anymore...how can a model witb such a fatal flaw be released to the public? Really Samsung? Do you enjoy dealing with full blowouts on appliances that are mere weeks old? Waste of your customers time and money, as well as yours. This model should be pulled from sale, DO NOT PURCHASE
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Andrew, I understand you are experiencing issues with your Samsung Refrigerator not not cooling and know that is very upsetting. I would like to offer some help in getting this problem resolved to ensure the best function from your appliance. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
If the issue persist, we are always willing to assist via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143485857. We want to welcome you to our family and thank you for choosing Samsung for your home. ^Brad
Stop cooling
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gave 1 star because the fridge stop cooling aftera week of use. Bestbuy replaced last week. Hopefully it will not do the same ( not working after 1 week). Overall the fridge is not bad when it works
I would recommend this to a friend- Pros mentioned:Capacity
Samsung fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its stylish and durable. Storage is better than I am expected
I would recommend this to a friend