Customer Ratings & Reviews
- Model:
- RF18A5101SR/AA
- SKU:
- 10758476
Rating by feature
- Storage Capacity
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.5 out of 5 stars
Never Buy Samsung Appliances
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pleasant to look at but a piece of junk. Only have it for 8 months, temperature setting isn't working correctly, warranty rep saying "it may be the compressor." Messed up my food, very upset over this purchase.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We care about the fridge's betterment, KimberlyA. Let us help you out.
To fix your fridge's ice maker and the cooling concerns, please click the link below, hover your mouse over the hyperlinks, and watch the instructional video for tips.
Refrigerator, Freezer, or FlexZone is not cooling enough:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-freezer-or-flexzone-is-not-cooling-enough
Should a service request be required, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147157424, to help our team pull up your information when you message us.
Have a great day.
-John
Delivery additional service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Plastic protective coating VERY tough to remove completely! Should be done by delivery.
I would recommend this to a friendBrand response from Samsung
Posted .Hi JohnB,
Thank you very much for your review on one of our products! Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
^Chrystel
- Pros mentioned:Overall performance
Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Refrigerator works great but small on storage space.
I would recommend this to a friend Nice refrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator fit in our limited space. We were happy to find a white one that did and was counter depth.
I would recommend this to a friend- Pros mentioned:Overall performance
Fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Am happy with my product even though I had to wait 2 months they had me schedule twice n didn’t show up
I would recommend this to a friend DO NOT BUY THIS!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refridgerator is NOT fingerprint resistant - what a joke. It's impossible to open and close. It requires constant wipe downs. Ice falls out of the ice making tray when you open the freezer door and falls under the drawer which you can't get to.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Jules, We wanted to congratulate you on your new Samsung Refrigerator and appreciate you for sharing your feedback. I understand you have some issues with the design of our product and would like to forward this information to our design team for future products. We welcome you to our family and thank you for choosing Samsung in your home. ^Brad
Don't buy this.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy this fridge. I bought this Samsung fridge not even a year and the freezer stop working.
No, I would not recommend this to a friendBrand response from Samsung
Posted .RafaelH, we understand your disappointment if the freezer is not working. We are here to help.
Below is a link to help you diagnose if the freezer is not working. Please click on the embedded word and watch the video included.
Cooling issues with Samsung refrigerator or freezer
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147243112) to help our team pull up your information.
Have a great day.
^Camille
Quit working after 3 days
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great but quit working after 3 Days! Best But will bring me a new one and swap it, but I have to wait about a month and a half. Don’t buy this refrigerator if you have any other options.
No, I would not recommend this to a friendNot bad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered with golf ball sized dent. Other than that, it’s a basic fridge. Fingerprint resistance seems to work.
I would recommend this to a friend- Pros mentioned:Overall performance
great
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great buy, total tech membership is definitely worth it when purchasing products at bestbuy.
I would recommend this to a friend Good refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator is nice just have to make sure bottom drawer closes all the way or food defrosts
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there RayW, I want to congratulate you on your new Samsung Refrigerator and thank you for taking the time to post your review. I am glad to see that you are enjoying your new machine and we are happy to welcome you to our family. Thank you for choosing Samsung in your home. ^Brad
- Pros mentioned:Overall performance
Castile
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Product and excellent delivery people!!! We are very happy with the Regrigerator.
I would recommend this to a friend BAD EXPERIENCE, THEY SOLD ME DEFECT FRIDGE
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible experience, fridge did not work properly from day one, freezer door wouldn't shut and I had to use water case to keep it closed. Best buy customer service said my warranty was up, referred me to Samsung-technician came and blamed Best buy for incorrect installation. I smelle gas, fridge works very loud, I had to pay appliance repair another 600$. I won't be buying Samsung fridges in the future, and especially from Best Buy
No, I would not recommend this to a friendCrappy product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont buy this fridge. Freezer went out after a week of use.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello DrewM,
We want to understand more about what occurs with the refrigerator and would like to help as soon as possible.
We suggest contacting us via the options below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Canceled
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately had to cancel this order , wasn't happy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you so much for taking the time to leave a review. To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
—Vannesa
- Pros mentioned:Size
The perfect purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great overall perfect for my kitchen size wise is better than expected
I would recommend this to a friend - Pros mentioned:Overall performance
New refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Enjoying my new refrigerator and the delivery guys were great. Thanks
I would recommend this to a friend Buy the warranty for sure
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.6 months and it’s the second time a repairman has to come and fix it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Nando,
We appreciate you giving us a review about the Samsung refrigerator. I'm sorry to hear that this Samsung refrigerator needs to repair for a second time.
To help you with this, I will provide you with a link that indicates the available repair services for the Samsung refrigerator.
Here's a link: https://www.samsung.com/us/support/service/.
You can also check the warranty information on this link: https://downloadcenter.samsung.com/content/UM/202206/20220613181444083/DA68-04132A-03_EN_MES_CFR.pdf.
For further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144601910
^Rainly
Broke after 1 week
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after 1 week. It did get fixed within a week so hopefully it will last
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Stillwaiting, I want to congratulate you on your new Samsung Refrigerator and realize that you were experiencing some concerns with your machine. I am glad to see you were able to receive a speedy repair from our certified technicians. We welcome you to our family and thank you for choosing Samsung in your home. ^Brad
STRONGLY DO NOT RECOMMED
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item delivered by Best Buy on 6/7/2021. Trouble with cooling problems since first week. Reported to Samsung that unit not cooling. Took 4 weeks for technician for show up. Technician not able to resolve. Now have to wait another week for another technician appointment. Have owned this unit for over 2 months and has not run properly. DO NOT PURCHASE. REQUESTED FULL REFUND OR REPLACEMENT FROM SAMSUNG WHO HAS YET TO AGREE. WILL PURSUE LEGAL REMEDIES IF NECESSARY VIA MANUFACTURER'S WARRANTY.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer, I see that you are experiencing some issues with your Samsung Refrigerator and know that this has not been an ideal experience. I would love to provide some assistance to ensure that you are having the best experience with your machine. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143620400. We welcome you to our family and thank you for choosing Samsung in your home. ^Brad