Customer Ratings & Reviews
- Model:
- RF18A5101SR/AA
- SKU:
- 10758476
Rating by feature
- Storage Capacity
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.5 out of 5 stars
STRONGLY DO NOT RECOMMED
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item delivered by Best Buy on 6/7/2021. Trouble with cooling problems since first week. Reported to Samsung that unit not cooling. Took 4 weeks for technician for show up. Technician not able to resolve. Now have to wait another week for another technician appointment. Have owned this unit for over 2 months and has not run properly. DO NOT PURCHASE. REQUESTED FULL REFUND OR REPLACEMENT FROM SAMSUNG WHO HAS YET TO AGREE. WILL PURSUE LEGAL REMEDIES IF NECESSARY VIA MANUFACTURER'S WARRANTY.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer, I see that you are experiencing some issues with your Samsung Refrigerator and know that this has not been an ideal experience. I would love to provide some assistance to ensure that you are having the best experience with your machine. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143620400. We welcome you to our family and thank you for choosing Samsung in your home. ^Brad
Broken after a month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fingerprints all over the door.. door on the right hard to open without opening both doors. It also broke down after a month. It stopped cooling.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Risia, I understand you have some concerns with the cooling of your new Samsung Refrigerator. I realize how frustrating that can be. I would like to provide you with some help to resolve your concerns. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
If you need any further assistance please message us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143896441. We thank you for choosing to be a part of our Samsung family. ^Brad
Frigater
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Drawers don’t fit good ears to roll back and forward
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Sissy,
We are glad to hear that you are using Samsung products. We are here to help you out with your refrigerator drawers, you may click the below link to guide you on how to properly remove drawers and shelves.
Samsung refrigerator shelf/drawer removal and cleaning guide:
https://www.samsung.com/us/support/answer/ANS00063107/
To better assist you on this matter and to collect more details of what happened, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
You may provide this reference number (1144939245) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Fridge stopped working after 2 weeks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge broke after 2 weeks. The compressor just stopped. Best buy directed me to Samsung whose brilliant idea was to unplug the fridge and see if it works after plugging it back in. We'll that worked and 2 weeks later it happened again. First, samsung said it would replace it if that happened again but now they're spending it a 3rd party tech. I have tons of samsung products but this is the last appliance I'll ever buy from again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Nedson, I see you are having issues with your Samsung Refrigerator not cooling and know how frustrating that can be. I would like to offer some assistance in finding a resolution to this reoccurring issue. I would love to speak with your via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143485891. We would like to welcome you to our Samsung family. ^Brad
- Pros mentioned:Design
Samsung French Door Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was just the refrigerator to meet our needs. French doors and lower freezer was what we wanted.
I would recommend this to a friend freezer stopped working after 3 months
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it’s a nice fridge but the freezer stopped working after 3 months unbelievable, now have to deal with warranty service
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Greg, I realize that you are experiencing a big deal of trouble with your Samsung Refrigerator Freezer compartment not working and know that is bad timing. I would like to offer some helpful information to get your unit operating correctly. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
If you are still in need of assistance, please reach out to us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number
1143550109. We would like to welcome you to our Samsung family. ^Brad
3door refrig
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn't close all the way until you push it. The ding is irritating
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there 3door, I would like to congratulate you on your new Samsung Refrigerator and appreciate you for providing great feedback. Our Refrigerators do close best when holding the handle all the way closed to ensure the door is properly closed. We welcome you to our family and thank you for choosing Samsung. ^Brad
- Pros mentioned:Overall performance
Enjoying it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge, no complaints Delivery guys were great too!
I would recommend this to a friend Ugh
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not enough options on shelving……xxxxxxxxxxxxxxxxxx
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Xxxx,
We appreciate you giving us a review about the shelves of the Samsung refrigerator. I'm sorry to hear that there are not enough shelving options. You are a valued client of Samsung, and your experience matters to us. Samsung is continually improving its products and services.
I will provide you with a link, that indicates an article about shelves o pages 44 and 45.
Here's a link: https://downloadcenter.samsung.com/content/UM/202206/20220613181444083/DA68-04132A-03_EN_MES_CFR.pdf.
If you have inquiries and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144607785
^Rainly
- Pros mentioned:Overall performance
Love it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it, one of the best hands down. No complaints.
I would recommend this to a friend Ref
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No room for large liquid containers such as milk orange juice , etc
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there JRP591, I would like to congratulate you on your new Samsung Refrigerator and thank you for taking the time to post your review. I understand the concerns with where to place your tall items like milk. You are able to place those items inside of your door compartments, lower shelves will maximize the life of your milk. We welcome you to our family and thank you for choosing Samsung. ^Brad
2 years old and having issues
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came home from out of town and all the food was warm/spoiled. What's worse, the internal reading and the "SmartThings" app were both reading different temperatures. (the app is garbage). My local repair service will not service samsung appliances. I may be without a fridge for a couple weeks waiting for samsung support to get back to me.
No, I would not recommend this to a friendA little small
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little small but it does the job so far a month in.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there E750, I am glad you are enjoying your Samsung Refrigerator. It is good to hear it is working good for you. Thank you for the feedback. We appreciate you and welcome to our Samsung family. ^Brad
Fridge not very good unless motherboard is fixed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just got this fridge and it stopped working the same week. It just stopped cooling out of nowhere.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer, I see that you are having issues with your Samsung Refrigerator not cooling and realize that is not ideal for a new appliance. I hear your concern and would love the opportunity to help make things right. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
If you need any assistance, please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143342449. We welcome you to our family and thank you for choosing Samsung. ^Brad
Broken
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Within two weeks my refrigerator stopped cooling. Samsung of no assistance. Go with another brand.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Lita, I hear you have issues with your Samsung Refrigerator not cooling and know how this is a vital component in your lives. I would like to offer some assistance that can resolve this issue with out having to wait for a service technician. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
If you still need assistance, we are glad to help via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143394234. We apologize for any inconvenience and thank you for choosing Samsung. ^Brad
Refrigerator stopped working after 2 days
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Neither the refrigerator nor the freezer cool anymore. $500+ in food spoilage!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we are sorry to hear that your experience has been less than ideal. This experience is not what we expect for our customers. We really appreciate you taking the time to sit down and write out all the details of your experience so far. We definitely want all of our customers to enjoy their appliances and to have many years of use. Feedback like yours will certainly help us to continue improving our products and customer experiences. We would like to speak with you regarding your concerns on the refrigerator. For more assistance, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143590412) and it will help our team pull up your information. We thank you for being a Samsung customer. ^Lena
It doesn’t work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchase this fridge last month and I already called twice to get it fix, it doesn’t work, most of the time it won’t cool at all. Really disappointed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Adriana, I realize that you are experiencing some concerns with your Samsung Refrigerator not cooling properly and know that is alarming. I want to offer some valuable information to ensure your re getting the best results from your machine. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
If you are still in need of assistance, we are here to help via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143719799. We thank you for being a part of our Samsung family. ^Brad
Don’t buy.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy whatever you do. First one lasted 13 months. First the freezer went then the whole fridge. Lost $600 in food. Finally got a replacement- was happy to finally have groceries for the first time in 1.5 months- replacement broke within 1 week. I cannot even begin to tell you the amount of stress, money in take out, unhealthy food this fridge has put on my family. I feel dumb for replacing w the same model.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day, KaitlynC.
Here at Samsung, we always place a high priority on your satisfaction.
In order to better assist you with the fridge, we would like to speak with you directly.
Please get in touch through these channels for further assistance:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145740088) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
Happy!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this fridge had to wait two weeks to get it delivered so I waited and the night before I checked the status and had to reschedule and had to wait two extra weeks it was a bit upsetting since it was a gift for my mom. Overall it’s okay
No, I would not recommend this to a friendHaunted Fridge! EEK!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge is clearly haunted. It keeps beeping at me if it gets left open for too long. It wants to plan my meals. It sends me notices through my phone. It tells me to perform unspeakable evils. Other than that, solid fridge. the freezer is a little small, but it's not too bad.
I would recommend this to a friend