Customer Ratings & Reviews
- Model:
- RF18A5101SR/AA
- SKU:
- 10758476
Rating by feature
- Storage Capacity
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.5 out of 5 stars
3 tries to get delivery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It took 3 tries for me to get the refrigerator. I had to go over & wait 3 times. Once the truck broke down & I wasn’t even called. Once they delivery people didn’t have the correct equipment & they left. I was told I would be compensated for two times the delivery failed with a gift card for each time & I wasn’t. No one ever contacted me or made it right.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers.
To better assist you with this issue, please contact the BestBuy customer service department at P. (888) 237-8289 H.24 Hours a Day.
-Trisha-
The freezer has an issue
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The freezer turn off by itself. I have to turn on every time
No, I would not recommend this to a friendBad Purchase
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started to notice my milk was getting spoiled way before the due date, thought that the setting on the fridge was the issue. Change the temp but the problem continued. 4 months later the whole freezer thought out and lost all my food. Today 6/1 I'm trying to get a tech to get it fixed... Complete night mare.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Let's correct the temperature on your fridge, YurleyZ!
The below link will help you rectify the fridge's temperature functionality. We suggest fully watching the video included and following the hyperlinks, such as leveling the refrigerator and the recommended temperature for the fridge.
Cooling issues with Samsung refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-freezer-or-flexzone-is-not-cooling-enough
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145842624, to help our team pull up your information.
Have a great day!
^Chrystel
Bummer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Within 5 days of installment of our new fridge it stop cooling and freezing but temperatures read normal. Getting a replacement which I'm skeptical on.
No, I would not recommend this to a friendDo not buy defective
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The freezer door pops open every night while we are sleeping and we keep losing food!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello SharonC, we are sorry to learn of the concern you expressed regarding your appliance. We are here to assist you with your concerns on the refrigerator. I am including a link to a helpful troubleshooting guide to support your concerns on the door (https://bit.ly/3AhHx86). For further assistance, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143707232) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
Nice looking but not enough space
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The space between the shelves is way too short. Will barely even fit a gallon of milk, and forget about keeping a bottle of wine in there except for in the door. It’s also too shallow to fit a standard pizza box without it keeping the doors from closing. For something that takes up so much space you’d think you’d have more room.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day, SavannahS!
We are here to assist you in making your refrigerator more spacious and organized.
At these links, you will learn tips to help organize your fridge and get the most out of your food.
Tips for an organized Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
How to properly stock your Samsung refrigerator and adjust the shelves and bins:
https://www.youtube.com/watch?v=pN8js9mZrXI
Samsung refrigerator shelf/drawer removal and cleaning guide:
https://www.samsung.com/us/support/answer/ANS00063107/
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145296016) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
Bought this fridge less than 30 days ago
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge arrived with a small dent but nothing worth returning it for but in hindsight I should have. I bought this fridge 22 days ago and the price went down almost $200 dollars and best buy will not price match it. Return period is only 15 days they wont tell you that.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Too new
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t have a review to new only a couple weeks check back
I would recommend this to a friendBrand response from Samsung
Posted .Hi RhondaR,
Thank you very much for your review on one of our products. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
^Chrystel
STOPPED WORKING IN LESS THAN 2 WEEKS
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So very disappointed in this purchase. STOPPED WORKING IN LESS THAN TWO WEEKS. Had it hauled away by Best Buy and replaced with a standard style refrigerator that doesn't fit my space nearly as well, but at least has kept working for close to a month now.
No, I would not recommend this to a friendRenovation Blues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have no idea how this fridge works. We’re still renovating our kitchen. Maybe I’ll edit my review after we use the fridge. Oh, the suspense.
I would recommend this to a friendFrench door fridge.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good fridge for the price.....4 upper shelves on door really narrow...and no deli drawer, something I overlooked.
No, I would not recommend this to a friendRefrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first one didn’t work. The second one didn’t come today as scheduled so I don’t know if it works or not.
I would recommend this to a friendDidnt last a month
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I came home from work 21 days after delivery. The refrigerator was making loud noises. Everything in the freezer had thawed.  I bought this refrigerator because of positive reviews. Perhaps I got a lemon. i had it picked up and brought a different refrigerator.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Diane,
Thank you for choosing Samsung for your refrigerator needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day!
^Chrystel
Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Make some noise and I don’t know if it’s ok or need return the item
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand that a quiet appliance makes our experience using it even better, reypin. Let us help fix the noise from your Samsung refrigerator.
A refrigerator is never completely quiet, even when it's new. New fridges may be louder as they settle into place. Still, noises from your ice maker or the compressor should never get so loud that it's interrupting the conversation.
To understand the noises from your Samsung refrigerator, I recommend checking the resources below.
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
https://www.youtube.com/watch?v=cain2xjBCQE
You may also refer to pages 54-55 of the user manual to know more about the usual sounds of the refrigerator.
https://downloadcenter.samsung.com/content/UM/202206/20220613181444083/DA68-04132A-03_EN_MES_CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145169346) to help our team pull up your information when you message us.
Thank you!
-Angelica
Terrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible. It's a headache. It's nit a goof product as i thought. Abd the customer service is a. Nightmare.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We understand your disappointment with your refrigerator. Let us help you improve the experience.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147386784) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Too small
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its smaller than i anticipated once putting groceries in. Shelves are not adjustable and not enough height to out gallons of milk or juice bottles on inner shelf. Even bottles of salad dressing dont fit on shelves.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Linda!
Thank you for your review. We sincerely apologize if you purchase an appliance that does not meet your expectations. We are always here to help.
I am sharing this link about "Tips for an Organized Samsung Refrigerator": https://www.samsung.com/us/support/answer/ANS00084845/.
You may also refer to the Samsung Refrigerator specification sheet for the dimensions on page 2: https://image-us.samsung.com/SamsungUS/home/home-appliances/pdf/RF18A5101SR_V9.pdf.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144827153), which will help our team pull up your information.
Have a great day.
Melardo
Great buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new refrigerator, its easy to place and smart enough to set it's own setting to the elevation
I would recommend this to a friendSamsung fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge makes a loud noise Like it’s going to stop working.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello BlancaP,
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. I understand you're having an issue with your refrigerator as it's making a loud noise like it's going to stop working. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001032/ to understand the noises coming from your Samsung refrigerator.
You can also watch the video on this link https://www.youtube.com/watch?v=cain2xjBCQE to know what noises a refrigerator makes and why.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144394941.
-Noraina
Horrible customer service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work experience ever. Customer service was awful and I will never purchase from Best Buy again.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We're saddened that you had to go through this. To better assist you with this, please contact the BestBuy customer service department at (888) 237-8289. They are available 24 hours a day. They can either answer your question or transfer you to your local store to address your specific concerns.
Have a great day!
^Chrystel
- Pros mentioned:Capacity, Design, Size
Samsung fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this fridge! It fits perfectly, I love the no handles! Plenty of space!
I would recommend this to a friend