Customer Ratings & Reviews
- Model:
- RF18A5101SR/AA
- SKU:
- 6443500
Rating by feature
- Storage Capacity
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the refrigerator's overall performance, sleek design, and ample storage capacity, making it a great fit for various kitchens. Many appreciate its quiet operation and effective temperature controls. However, some customers have reported issues with the freezer's performance.
This summary was generated by AI based on customer reviews.
Refrigerator
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator did not work, kept shutting down. We had to process a return and then reorder a new one.
No, I would not recommend this to a friendDo not buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A month into having the fridge it stopped making ice and would make a loud noise
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi, DavidD.
We are here to fix the fridge noise and ensure that your ice maker continues to function.
There are a few factors that can cause an ice maker to not work. Please click on the links below for steps to be taken and also on the blue links that are related to what the ice maker is experiencing.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice
This link will review potential noises and advise you of any steps you should take when there is something you can do to prevent the noise. Please pick a noise that the ice maker is making.
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145777373) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
- Pros mentioned:Capacity, Design
My new fridge!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We are slowly renovating our kitchen and the last fridge I had was a tiny little apartment fridge. This new Samsung fridge has a sleek design and looks great! I love the fact finger prints are very hard to see when looking at the fridge, since I have little one who love to touch the fridge. I really dig the recessed handles on the top of the fridge door and the bottom (for my kids). The inside of the fridge is very spacious and I love how the shelves are so easily movable to custom fit my groceries at anytime. This fridge is always at the perfect temperature and if not I can adjust it manually or with the smart app in my phone. Lastly I LOVE the fact that I am notified via the smart app when the fridge is left open too long. This Samsung fridge is a major upgrade from my prior fridge and I would definitely recommend it to any one who has a smaller home and needs more space in the fridge.
I would recommend this to a friend Worse purchase ever.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage. If you are thinking about buying this..don't. I wish i would've never purchased, but I did and now im stuck with it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello It22! At Samsung, we manufacture several different models with various features, and it is only through feedback from customers like yourself that we are able to make our products better. We are always looking for areas in which we can improve our products. Please contact us via any of the following using ticket number: 1143832629
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thank you for choosing Samsung.^Nic
Christine
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.nice for a garage, but not the main refrigerator.
No, I would not recommend this to a friendMr.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.l Have buy over 3 months and shot dawn 4 times, and go bad all my food.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung, I see you are having issues with your Samsung Refrigerator not working and know that is upsetting. I want to offer some help in getting your machine operating properly. Please reach out to us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143683892. We thank you for choosing Samsung in your home and welcome you to our growing family. ^Brad
out of box product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator came without a box and with a lot of cosmetic details
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you informing us of the status of your appliance when you received it.
To better assist you, please get in touch with our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
-Angelica
I’m sure I’d love it if it had arrived.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a joke, right? You delivered a broken fridge and delayed the new one until 1/26.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
- Pros mentioned:Noise level, Overall performance
Good fridge, a few notable drawbacks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We went with this fridge because it was the best fit our space, according to the Best Buy appliance salesman who visited our house. Overall, I can say it's good fridge after using it for a little over a month. I'm most impressed by it's moisture control. Produce lasts noticeably longer in this fridge than in our old one. It also looks great and is dead silent as long as the ice maker is not running. It does have a few drawbacks that prevent it from being a great fridge: Handles would be nice. I've gotten accustomed to the pulls at the top of the door, but it's a little awkward. The bottom pulls aren't really an option for me because of my height. I'd assume most people with use either the top or bottom pulls based on their height. Small-ish fridge capacity. It's much larger than our old fridge but somehow smaller inside. It's not very deep and also lacks drawers for cheeses, lunch meats, butter, etc., so you have to put those items in the doors where you'd typically put condiment bottles. Lack of adjustable shelves. If you have lots of taller items, it can be a struggle to find places to put them in this fridge. It also makes it difficult to stack Tupperware. Loud when ice maker is running. The ice maker humming is quite annoying when you're in the same room. Because of the numerous drawbacks, I'd probably lean towards giving this fridge 3.5 stars if that was an option. The ability to keep produce fresh is a top priority for me, so I'll give it 4 stars instead of 3 for the purpose of this review.
I would recommend this to a friend Waste of Money Dont buy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator sounds like throwing small ammunitions in between. Asked Best buy team about that who have no idea. Samsung dont have any idea. I think it is better Samsung stays away from Home appliances and focus on TV and Mobiles. Waste of money
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Arvind! Thank you for taking the time to bring this matter to our attention. I understand that your unit is making an unusual noise. Please see the link below to help shed light on the noise you may be experiencing. (http://www.samsung.com/us/support/troubleshooting/TSG01001032/)
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference: 1143901173
Thank you for choosing Samsung. ^Nic
- Pros mentioned:Capacity, Noise level, Overall performance
satisfied purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great fridge so far. I had a built in before and I'm happy I got this one. It's good quality for the money spent. Ice maker works great as well. If you don't close the doors all the way it gives warning beep and dit's pretty spacious.
I would recommend this to a friend Ice maker does not work!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received a defective fridge, the ice maker does not work. I am a total tech member and received no help from Best Buy. I am waiting for Samsung to send e tech. I would not recommend Best Buy for anything! I hope Samsung can fix…
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day, Vince!
Allow us to help you fix your ice maker using the links provided below.
There are a few factors that can cause an ice maker to not work. If the ice maker appears to not be making any or enough ice, low water pressure or a faulty water filter may be to blame.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Ice maker is not working properly:
https://www.youtube.com/watch?v=rArwTN_yhCc
You may also refer to page 52 of the user manual to learn how to fix the ice maker that does not make ice:
https://downloadcenter.samsung.com/content/UM/202206/20220613181444083/DA68-04132A-03_EN_MES_CFR.pdf
If you require further assistance, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145272997) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
- Pros mentioned:Design
Great spacious fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We received our Samsung refrigerator and are truly impressed by the quality of it! The inside space of the refrigerator is very nice. It is one of the biggest I have had and the layout of the shelves and drawers make it easy to use. The design of the refrigerator is also very sleek, making it feel modern. . I was impressed with how quick it made ice after it was plugged in and also thrilled to find out it has an alarm that “beeps” or “dings” to let you know when a door is not closed fully. I have kids, so this is definitely a bonus to have on the appliance. I am very impressed with the appliance and highly recommend it to anyone looking for a quality, sleek, spacious refrigerator.
I would recommend this to a friend - Pros mentioned:Design, Overall performance, Size
Samsung black stainless steel refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have a small space and it fits perfectly. Works great and is very stylish too. Luv it!
I would recommend this to a friend - Pros mentioned:Design
Simple and Useful
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing flashy about this refrigerator. It is exactly what anybody needs. Sleek and useful.
I would recommend this to a friend - Pros mentioned:Size
I love it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great it’s perfect for me and I have the space that I need
I would recommend this to a friend Great refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator plenty of space exactly what we needed glad I found it and open box section which couldn't tell anything so wife was happy I'm happy
I would recommend this to a friend- Pros mentioned:Design
Good for price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a nice fridge for the price. Sleek and clean design. Wish there was a little more space, or could arrange shelves for easier storage. Shelves can be moved, but still not a whole lot space in between.
I would recommend this to a friend Additional space
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this counter depth refrigerator, for seniors we do not need a big fridge and now have more space in our kitchen.
I would recommend this to a friendGreat Fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Needed a more spacious fridge without losing space in my kitchen.
I would recommend this to a friend