Customer Ratings & Reviews

Yikes, where do I begin… How does a monitor that has a great picture only get two out of five stars? Here’s how: This is more a TV without a built-in tuner than an actual monitor. I’ve heard that technically you can use the monitor without connecting it to your WiFi, but the entire start up process is filled with steps trying to get you to create a Samsung account, log in to your streaming service accounts, connect your monitor to your WiFi so it can be a “smart” device. The out of box experience is nothing like you’d expect for a gaming monitor, and I mean that in a bad way. Speaking of the monitor acting like a TV, it comes with a remote. That’s the only way to turn the monitor on. There are no buttons on the monitor. Even my OLED TV has buttons behind the screen if I need to turn it on without the remote. The remote is a small, thin, USB-C charged remote that you need to use every time you want to turn the monitor on or off, and it’s more annoying in practice than it sounds. The UI options are disturbingly bad. Want to lower the brightness to use the monitor in a dark room? Cool! Everything dims…except the UI. Every time you do something with the remote that pulls up the UI, expect blindingly white UI components despite having dialed in the brightness for a dim room. FPS display? Nope, my 8 year old Acer Predator can do this no problem, but there’s no meaningful options on this expensive monitor. Virtual aim point? Not something I typically use, but my Acer’s was useful, this is a few comically large green and red presets that obstruct the screen and are useless. And…that’s it. No, really, aside from a Virtual Aim Point, the only other options you get are Screen Ratio, Minimap Zoom, Sound Output and More Settings. But how does the monitor work? In the handful of days I’ve had it, I’ve gotten garbled static multiple times for a fraction of a second. It’s rare, but it happens. And that’s using the Display Port cable that the monitor ships with. None of that matches the quality of experience I would expect with a monitor of this price. Insult to injury, Samsung support is abysmal. In trying to address a single issue with the monitor, I had to speak with multiple agents, getting a new support ticket each time. At no point did any agent ever reply to any e-mail I sent to their ticket. Every e-mail I sent would almost immediately be replied to with my own e-mail being sent back to me, and I’m genuinely unsure of whether any of my e-mails were ever even seen by a Samsung agent. But back to the image: How is it? It’s pretty great. But if you expect to go to blurbusters.com’s UFO Test and see a beautiful image, it really isn’t that much better than my eight-year-old Acer Predator’s prefomance. Between Samsung’s support, the monitor’s horrible UI, remote, limited options and occasional garbled static, I don’t even want this monitor in my house. I’m returning it. I do want a nice gaming OLED monitor eventually, but when I do get one, it will not be a Samsung.

this was THE ONE i looked at all the olde they had ij stock, alienware, msi, asus you name it, this was THE ONLY ONE that the image was TRULY THERE you can feel the immersion the color the blacks and whites its just that gooood

The three-year warranty for Samsung's 32-inch OLED monitor does not explicitly cover burn-in, but it does include coverage for pixel defects, which may include burn-in. To be eligible for the warranty, burn-in must be determined to be a manufacturing defect rather than a result of user behavior.

The product is top notch but i could do without all the TV functionality. To me, it takes away from what i think most people are buying this monitor. The next refresh should drop the TV functionality and focus on a pure monitor.

Amazing monitor. 4k 240hz give you greater experience on everything. But that also needs hardware support.

The panel on this monitor is one of the best and will be for a while. Unfortunately, it's completely hamstrung by Samsung's horrible OS (Android) and its firmware. The monitor signal drops out randomly for at least a half second of blackness several times a day. This isn't due to the massive throughput of 4K gaming - it even happens while just reading a news story in your web browser! This monitor also causes Windows to reboot when bringing the system out of sleep (about every third time I wake my machine it's a hard reboot). Ensuring you have a quality HDMI cable with the latest spec (2.1) makes no difference. Latest GPU drivers make no difference either. Samsung sucks and Samsung doesn't care. They've always been slow to correct their firmware foibles (monitor is currently on version 1301.5). Maybe 18 months from now they'll get around to fixing things but they're in no hurry. I'll also note the OSD built into this thing is disrupting to the point of obnoxiousness. Not sure why they think we need an OS to run a monitor instead of a basic BIOS, but you'll get the OSD popping up whenever there are any changes to the signal being sent from the GPU to this monitor. No way to turn off the overbearing OSD.