Memorial Day SaleEnds 5/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$999.99

Customer reviews

Rating 4.5 out of 5 stars with 831 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

There aren't enough negative mentions yet.
89%would recommend to a friend

Customers are saying

Customers are satisfied with the ample space and size of the 21.1 cu. ft. Top-Freezer Refrigerator with FlexZone, frequently praising its ice maker and quiet operation. Many appreciate the fingerprint-resistant design and easy-to-use features, while some noted the interior lighting could be improved and that door reversal presented challenges for a few users. The FlexZone feature also received positive feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 33 Showing 641-660 of 831 reviews
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great product

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quite can't here anything but the ice maker when it drops ice and only if I am in the kitchen. Very easy to keep clean damp sponge and a towel and you are done very pleased with this product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great price

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quite a beautiful color; fast delivery, very low price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works well!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the price and love the effectiveness of our new fridge

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    My new refrigerator freezer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this refrigerator freezer I like that there are two separate cooling systems one for the freezer one for the refrigerator it looks good and works great

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Nice Refrigerator

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I gave 3 stars, but not because of the refrigerator. I absolutely love it. The 3 stars are based on my delivery experience. I scheduled my delivery for 5/8 between 7:30 a.m. and 12 p.m. I set the old refrigerator out and waited with my door open until 9 p.m. and did not receive 1 phone call. I had to reschedule and wait until the 14th. After speaking with 2 customer service representatives, no one could tell me why. I had to throw food and condiments away. Again, I absolutely love the refrigerator.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    beautiful and sleek appearance but very noisy

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love black stainless steel and hidden door handle. Both compartments keep food cold. Very loud knocking noises and gurgling sounds are very annoying.

    No, I would not recommend this to a friend
    • Brand response from MrSamsung
      Posted .

      Hi Misskitty, we understand your concerns with the refrigerator. Please fill out the form on http://smsn.us/SamsungSupportUSA and our Social Media team will be happy to look into this. ^Rosi Samsung

  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    It's the perfect fit for my kitchen.

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buying this refrigerator was one the best decisions I've made. I love the icemaker. The top freezer has more than enough storage space. Overall, I believe it was a great buy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice. It looks good and works well.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It always looks good, the black stainless finish is easy to keep clean. My one disappointment is that the shelves are not more adjustable.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    An excellent refrigerator.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was exactly as described. A new experience as the Covid crisis prevented examining it in stores and they were in short supply in this time frame. All was great except the hookup to the water line was included but locked inside and was not discovered until after it was installed requiring some additional fittings which were not needed. They should have been mounted outside or at least a note on the back saying that they were inside. Split shelves with for each half would have been preferred as this would allow height adjustments for accommodate more bottle heights.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lights in freezer and fridge compartments look great in the store but when you fill up the refrigerator, it's a different story. Only the front part of the fridge is lighted while the rest of the shelves are dark. The instructions on how to operate the ice-maker are confusing; and there's no information on how to use the humidity control settings for the vegetable bins. The temperature for the items on the door is poor.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there RayP, I understand you are having some concerns with using some features like the humidity controls in your Samsung Refrigerator and understand how flustering learning a new machine can be. i have some helpful information that will explain the ins and outs. See link below:
      https://www.samsung.com/us/support/answer/ANS00081522/
      If you need any assistance, please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143406854. We thank you for being a part of our Samsung family. ^Brad Samsung

  • Rated 4 out of 5 stars

    Good, keeps food fresh.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice features: fingerproof on door, keeps food fresh, big storage space for vegetables and fruits. Lack enough space for big items, like a gallon container of milk

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    A beautiful refrigerator -just what we needed!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator is the perfect color, texture (shows no finger prints), and size for the office. The price was a big factor. it was well within our budget.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! No complaints. I love that it still has an ice maker in the freezer portion

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Delivery beware

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers dented our fridge with the wraps they used to haul it up the stairs and was told that happens at times ! Not impressed at all with delivery !

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Very Pleased

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The smooth front makes this a very pretty appliance. The light in the freezer is a special added touch. The light in the refrigerator part could be better placed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New fridge

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recommend purchasing this item. Plenty of storage space and very nice addition to our kitchen.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Samsung - 21.1 Cu. Ft. Top-Freezer Refrigerator -

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very nice and good size refrigerator, on time delivery and they did good job on the installation in tight area.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Cord is short

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was very hard to switch the door, opening direction on it, the chord is too short on this Refrigerator. Make sure you measure how much cord you need to plug it in where you need the refrigerator to sit  and the doors show fingerprints horribly.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Greetings,

      Keeping your refrigerator in tip-top shape is really important. Let's get the information you need to ensure your fridge stays in pristine condition.

      The link below will help you maintain your refrigerator both internally and externally. Please check "Refrigerator cleaning tips" to learn more and see any topic that piques your interest.

      Samsung refrigerator shelf/drawer removal and cleaning guide:
      https://www.samsung.com/us/support/answer/ANS00063107/

      Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1146945584) to help our team pull up your information when you message us.

      Have a great day.

      -Ernest- Samsung

  • Rated 5 out of 5 stars

    loving the fingerprint resistance

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator has plenty of space top and bottom. I am enjoying the ice maker that was so easy to set up. The finger resistant surface is a great.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      I couldn't agree more, kdf4! Thanks for choosing Samsung. ^Jecca Samsung

  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Fridge freezer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are pleased with this purchase. It’s a terrific size and is well laid out. Delivery time was as advised.

    I would recommend this to a friend