Customer Ratings & Reviews
- Model:
- RT21M6215SR
- SKU:
- 5796734
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers are satisfied with the ample space and size of the 21.1 cu. ft. Top-Freezer Refrigerator with FlexZone, frequently praising its ice maker and quiet operation. Many appreciate the fingerprint-resistant design and easy-to-use features, while some noted the interior lighting could be improved and that door reversal presented challenges for a few users. The FlexZone feature also received positive feedback.
This summary was generated by AI based on customer reviews.
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||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was happy door openings could be reversed. I did not consider this when purchased.
I would recommend this to a friendFailed on Day 2
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After two days of normal operation (just long enough for us to fully stock it), the refrigerator stopped cooling. The freezer continues to work. First available service appointment is 8 days away... while food spoils. Very disappointing experience overall.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi zarz,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the freezer not cooling. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Cooling issues with the refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Recommended temperatures:
https://www.samsung.com/us/support/answer/ANS00080450/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RT21M6215SR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144470199
Thank you for choosing Samsung. Have a great day.
-Trisha-
Great Fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am very happy with the way it keeps my fruits and veggies looking and tasting fresh. Lasts me longer than my older fridge.
I would recommend this to a friendHaven't had it a month . . . .
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far it's what I expected. Ask me again in 8 years.
I would recommend this to a friendBrand response from Samsung
Posted .We believe in building quality products and making every effort to meet all customer expectations. Thank you for choosing Samsung. ^Lena
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great smaller than expected but does it job and keeps my food fresh
I would recommend this to a friendFits our family size for easy use.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have had little time to use the refrigerator but after stocking it, it will be a good fit.
I would recommend this to a friendLove it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect fridge. They got installed in 10min flat. Great service.
I would recommend this to a friend1 day!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this 1 day and panel went !! Called Best Buy they sent a new one however I have issues with this one I’m going to another brand.
No, I would not recommend this to a friendEfficient
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery time, installation and geek squad men were excellent.
I would recommend this to a friendRefuse to close shut Fridge!!!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not purchase! This is the worse refrigerator ever! I have had reps out here twice due to the fridge opening! Several cartons of milk gone bad later same issue! I
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MyBaby,
Thank you for your honest feedback and we hope you are in good health. We are saddened to know that this has happened to you. This is not the experience we want for our customers. Your feedback helps us to understand where we can take steps to improve our product and service.
I have shared a Samsung link below that will help with your concerns with the refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01001017/#hinged-door-on-the-refrigerator-does-not-close
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144518700
Leo
The measurements are wrong !
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My cabinet was cut 1/2 to fit refrigerator. When delivered the measurements were wrong by 3/4 inch company could care less when I contacted them .
No, I would not recommend this to a friendIt's ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's nice looking, but the inside door shelves are very narrow especially in the freezer. The bottom shelf space is also small. You have to raise the shelf just to fit milk/soda bottle on it, which makes the other shelves very close together.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Soulshine48.
We apologize that your experience with the Samsung Refrigerator was less than ideal, and it does not meet your expectations. We appreciate all feedback that helps us understand how to improve our products. Thank you for taking the time to leave this review.
I am sharing this link about "Tips for an Organized Samsung Refrigerator": https://www.samsung.com/us/support/answer/ANS00084845/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144789013
Have a great day.
Melardo
Great size and utilization of space
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We are using this as garage fridge. We love the flex zone options for when we have parties.
I would recommend this to a friendAwesome Fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works really well. Keeps my fruits and vegetables fresh. I would recommend this product.
I would recommend this to a friendBest second frig
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my Samsung flex! Works perfect for our second frig
I would recommend this to a friendNon working refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased refrigerator out of box from store, when it was delivered it did not work
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MichelleR,
We are here to help you with your experience with this Samsung refrigerator model.
I have shared a Samsung link below that will cover the basic troubleshooting to get your refrigerator working.
Cooling issues with Samsung refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145306561 to help our team pull up your information.
Leo
Good product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good product, very roomy and keeps items cold! Very satisfied!
I would recommend this to a friendGreat, looks sleek, and works amazing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product and Geek Squad did an amazing job installing.
I would recommend this to a friendGood value, delivered on time. Excellent service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good value, delivered on time. Excellent service. Thanks
I would recommend this to a friendBrand response from Samsung
Posted .It is great to hear from you. Thank you for choosing Samsung! ^Michelle
nice frig
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.like this refrigerator inside and out outside clean nice
I would recommend this to a friend