Customer Ratings & Reviews
- Model:
- NA36N7755TS
- SKU:
- 6261806
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers enjoy the ease of use, powerful burners, and sleek design of this 36" built-in gas cooktop. Many appreciate the high heat output, especially from the center burner, and the high-quality materials. The WiFi connectivity is also a plus for some users. However, some customers note that the stainless steel surface is prone to scratches.
This summary was generated by AI based on customer reviews.
Very bad item
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very bad product , within a month I start having problem , CENTER burner get leak every time I clean n do not turn on it self , with in warranty I call manufacture they refused to fix or change , , very hard yo clean , over al I am very unhappy , not only the stove we bought the washing machine n stop working 18 month and unable to fix or change both iteam , do not buy this
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Kaniz,
Thank you for your review of our Samsung cooktop. We apologize for the unpleasant experience. Here at Samsung, we always try our best to make our products convenient for our customers and provide the best possible customer experience for your issue with the Center burner getting leaked every time you clean it and do not turn on itself as well as your issue cleaning the cooktop let me share the following links.
The gas smell from the Samsung range
https://www.samsung.com/us/support/troubleshooting/TSG01001945/
How to clean Samsung gas cooktop
https://www.samsung.com/us/support/answer/ANS00049945/
Cooktop burners will not turn on
https://www.samsung.com/us/support/troubleshooting/TSG01001974/
Please feel free to reach out using the following options with any further comments, concerns, or suggestions you wish to share.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144853070) and it will help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
^^Ross
Poor quality
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The black panel along the knobs becomes discolored and begging to bubble within a 3 months period of use. Very poor quality. Do not buy. Best Buy will not allow returns or exchanges and there is no recalls. Several people are experiencing the same issue.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Fridgeman2,
Thank you for bringing this to our attention. We appreciate you letting us know that the black panel and the knobs have become discolored and beginning to bubble within three months of use. We apologize for the inconvenience this might have caused you, especially when BestBuy didn't allow returns or exchanges for the product. It's not the experience we want you to have with one of our products. We're here to help.
Attached is a link to the troubleshooting guide that you can check to know more about how to clean your Samsung gas cooktop.
https://www.samsung.com/us/support/answer/ANS00049945/
You may also refer to pages 19-24 of the user manual for additional information about the care and cleaning procedure of the cooktop.
https://downloadcenter.samsung.com/content/UM/201904/20190417142957109/NA30N6555TG_DG68-01089A-02_EN-MES-CFR.pdf
For reference, I've included a link to the warranty page of the Samsung cooktop and hoods, which you can also check anytime.
https://www.samsung.com/us/support/warranty/?model=N0022400&modelCode=NA36N7755TG/AA
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144317796
-Angelica
Expensive trash
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this unit and installed it a few months ago... only to realize that it wont connect to the internet... doesnt light a fire in some units. Only to find out that I am passed my warranty period and have to pay $500 to get it repaired plus the cost of materials. BOGUS. Stupid product do not buy Samsung!!! expensive and not worth it keep things simple as they have obviously messed things up with technology. TRASH!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi korange! I'd like to help with this. I have this link (https://bit.ly/2RPfRma) that can walk you through what to do if the cooktop is not connecting to the SmartThings app properly. I also have this link (https://bit.ly/2RiI1qy) that can help you with any of the burners that are not igniting. ^Jecca
Don’t buy a Samsung kitchen appliance
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst stove top ever. Was broken within a few months of purchase. Tried to get it replaced/repaired and Samsung refused. I spent hours on the phone trying to get this problem resolved and the company was completely dismissive.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer, I see you are experiencing some problems with your Samsung Cooktop being broken and know that is not ideal. I want to offer some assistance to make sure that you are only getting the best performance from your unit. Please reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143601376. We would like to welcome you to our family and thank you for choosing Samsung. ^Brad
Broken review process
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item was never installed and was returned due to the large number of modifications which would have been required for cabinets and counter top. The cooktop may be great but being hounded for a review for something we didn't end up with is STUPID.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AlanC,
Thank you for choosing Samsung for your Appliance needs. We are saddened that you no longer have the product.
We would love the opportunity to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
^Rainly
Smaller than you think
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is just ok. The area for the burners seems very small so big pots don’t fit well.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Cooktop. We are sure that you will enjoy this machine and the awesome features. Thank you for choosing Samsung and being a part of our growing family. ^Brad
Missing Feature; false sales pitch
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just so disappointed at the sales person who claimed that this is smart and will turn off the gas stove while away from home. The sole purpose of upgrading to SamSung was just to get that feature....after it is installed, the function is not there!!! arrrrragggggggg
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
I realize your experience has been less than ideal. I would love the opportunity to change that. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142717312. Let us try to find a resolution to your issue. We thank you for being a part of the Samsung family. ^Brad
Cooktop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good cooktop cooks everything fast also good fire it has a lot of space
I would recommend this to a friendBuy a different brand
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy this cooktop. The rubber bumpers for the grate fall out easily and Samsung won’t replace them without purchasing all the grates. Bad customer service on Samsung’s part.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Susan,
We appreciate you giving us a review about the Samsung Gas cooktop. We apologize for the inconvenience since the grate falls out easily.
I will provide the user manual link: https://downloadcenter.samsung.com/content/UM/201904/20190417142957109/NA30N6555TG_DG68-01089A-02_EN-MES-CFR.pdf. On pages 14 and 15 you can check the installation of grates.
Also, you can check the warranty informationon this link: https://www.samsung.com/us/support/service/warranty/NA36N7755TS/AA.
If you have inquiries and need further assistance, you can contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Ticket number: 1144764808
Thank you for choosing Samsung, and have a great day!
^Rainly
Never order from Best Buy!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never order appliances from Best Buy!! 3 times and they failed miserably! I was even straight lied to by this company. Go elsewhere!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Your reference number is 1144620112.
-Noraina
- Pros mentioned:Design
rusty
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I loved the look and design and it had really good reviews. Cooks very well and love the blue lighted led knobs. Unfortunately the grates have begun to rust with simple cleaning, nothing abrasive. This should not be happening less than a year old. Wouldn't recommend
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Chris,
Thank you for reaching out to us and we are glad to know that you purchased one of our Built-In Gas Cooktops. We apologize for the inconvenience with the grates that have begun to rust. We will surely notate this feedback for better products in the future.
I highly recommend clicking these links for a basic troubleshooting guide:
How to clean grates:
https://www.samsung.com/us/support/answer/ANS00049945/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/NA36N7755TS/AA
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144390334
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Pros mentioned:Design
Looks Nice, Gets Hot, Not Durable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this cooktop at Pacific Sales. Pros: Attractive design; good variety of burner options; lighted dials a nice feature. Con: The finish coating of the burner grates chipped off in several places after only a few months of very light use and only gentle soap and water cleaning. As a result, the base metal rusted, making our attractive new cooktop look terrible. Samsung refused to cover the defect under warranty, claiming it was a "cosmetic issue." A scratch or dent is a "cosmetic issue." When the poorly engineered product begins failing to the point of rust in less than six months , affecting long-term useability, it is more than "cosmetic." In comparison, the Frigidaire cooktop this unit replaced experienced no issues ("cosmetic" or otherwise) in over 20 years of use. I definitely cannot recommend this product, and I am very glad we did not purchase any other higher tech Samsung products when we replaced $20k of kitchen appliances. Defective product and a company that will not back it up.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your Samsung Range. I realize your experience has been less than ideal. I would love the opportunity to change that. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142503621. We thank you for being a part of the Samsung family. ^Brad
Somewhat disappointing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We've had this cooktop for three years now, and it hasn't worn well. It does get heavy use, but the heavy grates belie how delicate the unit really is. The ignition on the center burner works only intermittently (not sure if the problem was a spill or overly zealous cleaning by our cleaning lady). The front panel is now severely discolored because she used the wrong solution on it. Yes, there are warnings about using strong cleaning solutions, but the general impression we have is that the cooktop is surprisingly delicate for something that's supposed to be heavy-duty. Also, the rubber rings on the controls are now loose and floppy. On the plus side, the power range of the center burner is impressive, and I love the included wok ring and griddle.
No, I would not recommend this to a friendBrand response from Samsung
Posted .A flawlessly functioning and good-looking cooktop gives a better cooking experience, Jason. Let us help!
Seeing something strange happening on your gas stove, cooktop, or range can be scary, but fortunately, in most situations, the explanation is simple and easily corrected. Below is a link for more information.
Flame issues on Samsung gas cooktop or range:
https://www.samsung.com/us/support/troubleshooting/TSG01001946/
A gas cooktop is often one of the most used appliances in the kitchen, so it will need attention to keep it clean and looking new. The below links will guide you.
How to clean your Samsung gas cooktop:
https://www.samsung.com/us/support/answer/ANS00049945/
How to clean electric and gas ranges:
https://www.youtube.com/watch?v=pCLkUo4ns6w
You may also refer to pages 19-24 of the user manual to learn more about cleaning and caring for your cooktop and page 25 to correct the burner's performance.
https://downloadcenter.samsung.com/content/UM/202212/20221230145327419/FULL_NA30N6555TG_DG68-01089A-04_EN_MES_CFR_221228.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145559562) to help our team pull up your information when you message us.
Thank you!
-Angelica
Faulty Temperature Control Knobs
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend this product. After a few years of owning this cooktop, the temperature control knobs have completely worn out. There is a shoddily built plastic component underneath each knob which breaks with normal use. At nearly $200 apiece, in order to replace the knobs on this cooktop (and trust me, you will), you will practically spend the same amount of money you spent on the whole unit. I currently have two operable knobs out of five. Replacing 5 knobs is almost the cost of a new cooktop. Samsung has to and must do better by their cutosmers. My whole kitchen is Samsung appliances and I feel very frustrated and upset by the quality of this product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We understand the frustration you feel with your cooktop. Let's get this taken care of.
To check the availability and compatibility of the cooktop knobs, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148881903) to help our team pull up your information.
Have a great day.
^Camille
- Pros mentioned:Ease of use
Samsung Cooktop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This cooktop is easy to clean and functions well. I am able to cook my food evenly.
I would recommend this to a friend Umm - so so!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The functioning of this cooktop is alright, however, I definitely have issues with the color-coating of the top-grills. They lose color with a slight rub of cooking-utensils. Within a span of two weeks, it got discolored and wasn't looking new anymore. Having spent so much money, I expect the finish to last for a longer duration atleast. Also, the middle-burner stopped igniting with the electrical-spark, which was the sole reason we had replaced our older-cooktop. No complaints about Bestbuy though!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Cooktop. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142927663. We thank you for being a part of the Samsung family. ^Brad
Great product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, the cooktop works as advertised. So far, no issue. The only downsize is the attachment for the wifi connection is too big and can’t fit my countertop so I could not use it at all.
I would recommend this to a friendNice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It looks nice just don’t like the grid size is narrow
I would recommend this to a friendCheap plastic knob assembly that is $$$ to replace
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cooktop is okay but the knob stems are cheap plastic that break easily. It costs @200 for each knob to replace. If you bought 5 you would spend almost as much as you did for the cooktop. To say I am disappointed is an understatement.
No, I would not recommend this to a friendBrand response from Samsung
Posted .How you feel about this experience is valid. We wish to aid you with this, LisaM.
Should you wish to purchase the compatible knobs for this gas cooktop, we recommend reaching out to our Samsung Parts Team at (800) 627-4368. Available from Monday to Friday between 9:00 AM and 6:30 PM EST. They can check the compatibility and availability of the parts and accessories you wish to order.
If you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148589492, to help our team pull up your information.
Have a great day!
^Chrystel
DO NOT buy this cooktop!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The grill on this is too heavy and high. Looked good in the store, but when we started to use it we realized how much heat is lost because the pans sit so far from the flame. The knobs in this are a DISASTER too - two of the stems broke within a few months, and within 2 years we had only two operating burners with taped together knobs and the other knobs too far gone. Replacement knobs are $150 each! BEWARE of this ripoff!
No, I would not recommend this to a friendBrand response from Samsung
Posted .SamS, let's have your cooktop taken care of. We would love to speak to you directly to determine the best way to help.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146056470) to help our team pull up your information.
Have a great day.
^Camille