Customer Ratings & Reviews
- Model:
- NZ36K7570RS
- SKU:
- 5581708
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers are enthusiastic about the 36" Electric Cooktop's ease of use and sleek, modern design. Many appreciate the rapid heating and larger cooking surface. However, some users have expressed concerns regarding the cooktop's cleaning process and the functionality of the WiFi features.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Design
Very Well Designed Product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using this Cooktop for over a month now and the functions on this unit is very impressive. I love the Sync function that allows 2 left units to sync together so I can use a griddle. This was great for breakfast, which is one of my favorite meals. WiFi was great to stay connected and the melting feature was great for my queso recipe. Just the design itself made it easy to cook multiple dishes as I could adjust the size of some of the units to the correct pan.
I would recommend this to a friend DO NOT BUY unless you want problems
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unit sucks. It didnt work when i purchased but it was after the return window for bestbuy before I had it installed. Contacted samsung about it constatly turning off. They blamed it on cookware being noninduction. My cookware was induction. I thought maybe i need a different induction set so i bought Caraway induction set and it still has the same problem. Contacted Samsung to get the runaround before finally send a tech. Tech came out and confirmed the problem. They said they were going to repair the issue. That sucks since i bought a brand new unit... Didnt get a discount for buying a refurbished unit. However l, as of today it is still not repaired. I contacted Samsung in November about the problem.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ESummers,
We would love to assist you with your appliance. Kindly provide us with more details about the cooktop.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146836295) to help our team pull up your information.
Have a great day,
-Ernest-
DO NOT Purchase Samsung Products!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have owned KitchenAid units for well over 20 years. Opted to purchase Samsung, liked the features etc. It is Garbage and they DON"T back up their prodcuts. Customer service is the WORST experience ever!! Stove top was defective and they REFUSE to back it up and we have only owned it for 3 months. Stay away.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi LarryG
Thank you for your honest feedback and we hope you are in good health. We are happy that you have purchased a Samsung cooktop and you have liked its features that came with it. We at Samsung will always give support as much as possible, granted it is within our capacity. Your cooktop is warranted by SAMSUNG against manufacturing defects in materials and workmanship for a limited warranty period of:
One (1) Year Parts and Labor.
Five (5) Years Parts Warranty For Glass Cooktop and Radiant Heater.
I have shared the link for your warranty details regarding your cooktop. Please click on link below to check on the complete coverage.
https://www.samsung.com/us/support/service/warranty/NZ36K7570RG/AA
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144223134
Leo
