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Customer Ratings & Reviews

$1,399.99
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The comparable value is $1,599.99

Customer reviews

Rating 4.4 out of 5 stars with 1201 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Design

    Rating 4.4 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are pleased with the overall performance, size, and design of the 22 cu. ft. Side-by-Side Counter Depth Smart Refrigerator. Many appreciate its quiet operation, ample capacity, and effective temperature control. However, some customers have noted issues with the ice maker's performance and the brightness of the lighting, while others feel the refrigerator is not as fingerprint-resistant as advertised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 1,201 reviews
  • Cons mentioned:
    Ice maker performance

    Rated 4 out of 5 stars

    Works well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator so far has worked well. It arrived on time and in good condition. I had to spend time removing the plastic shipping wrap from the door seams. The only problem I have is when dispensing water, it tends to splash or miss small glasses entirely. I gave it four stars due to the water dispenser.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Overall performance

    Rated 5 out of 5 stars

    Gorgeous 2 door

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought it for our basement next to the drybar. The fridge works quietly and great. It looks very handsome too. Priced very reasonable.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Good value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quiet Great use of the space Very organized space Water and ice cube function Easy to clean and install A lot of side storage for jars and tall bottles

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Size

    Rated 5 out of 5 stars

    Best Frig!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the perfect refrigerator for our small condo! It’s beautiful and works well keeping all our drinks cold and fresh.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    BB is great to deal with.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing piece of functional design. Simple and perfectly executed engineering. Many understated but stylish features. Very easy to access and view the interior inventory. Best Buy is an incredible source for all things appliance. Most people do not know all the advantages of buying your best choice with BB. Product, price, delivery team, extended warranty options/plan/price and the awesome and knowledgeable people selling you (no pressure). I'm still smiling long after the sale and installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Efficient refrigerator with water and ice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    FIT PERFECTLY INTO THE KITCHEN WITH THE COUNTER DEPTH AND DOES AN EXCELLENT JOB OF REFRIGERATION AND FREEZING. THE SETTING FOR THE REFRIGERATOR NEEDS TO BE ADJUSTED OTHERWISE IT CAN FREEZE ITEMS. LOVE THE DOUBLE DOORS. JUST WISH IT HAD A PLACE FOR ITEMS LIKE BUTTER DISH. THE TWO BOTTOM DRAWERS ARE FINE BUT THE LOWEST ONE TENDS TO GET STUCK. OVERALL, A VERY GOOD VALUE.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Good buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refirgerator nice recently buy and technology and manufacturer quality is great it diesnt sound and energy bill decreased

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Tons of Room for a Side by Side

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love everything about this side by side. The price was so incredible.. ! Love that it has a sleek looking water feature on the outside ( some are clunky looking) and I love that the inside seems double of my old side by side. Only one issue: there should be a meat compartment drawer. Something for meat or cold cuts when you get back from the grocery store but don't want to freeze and don't want to cook the meat yet. Otherwise, this is a 10.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Ice maker performance

    Rated 3 out of 5 stars

    Good but Leaky

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge looks beautiful and is very simple and functional. However, first the ice maker worked and the water didn't. Then I got the water to work and it's been leaking every day. Not sure what to do this point.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there.

      We appreciate the opportunity to help. Here are some practical tips to filter out the leaks!

      Many times when you see a pool of water (or one that froze into a sheet of ice), it can often be attributed to condensation or a spill you didn't notice. The most common place to see the water is at the bottom of the compartment, below the vegetable or crisper drawers. Please visit these links for details.

      Water leaks in a Samsung refrigerator
      https://www.samsung.com/us/support/troubleshooting/TSG01001852/

      How to prevent and stop water leaks from your refrigerator| Samsung USA
      https://www.youtube.com/watch?v=uU6XADBosVo

      Should you ever need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1145531494) to help our team pull up your information.

      Thank you for being a valued customer of Samsung. Have a great day.

      ^Camille Samsung

  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    Counter depth Samsung Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great fridge and plenty of room inside!! I love the sleek look with no visible handles taking up space. It’s great!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    sleek and wonderful

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sleek and wonderful, just wish it were a tad bit quieter when the ice is making its way down. But beautiful all around and easy to clean/keep clean. Keeps food fresh remarkably long and has more space than it appears to. Love the hideaway shelf way on the bottom of the fridge door (you could miss it)

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker performance

    Rated 4 out of 5 stars

    Shelves cannot be moved

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We didn't have much choice with the space requirements we had and the look we were going for. Overall a solid fridge but the shelves and door storage cannot be moved. I hate this about it. The ice maker is pretty small and does not work great.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Love the black stainless!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this fridge. Its sleek, and although it’s counter-depth, it’s larger than you’d think. Can fit a whole bunch of groceries and items in it. I also love that you can get water from the dispenser while the doors are open, and the minute you stop requesting ice— no more comes out. I’ve had refrigerators in the past that wouldn’t allow water to dispense when someone had a door open. Pulling your glass away after getting ice and not having additional ice hit the floor is nice….

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good fridge looks nice ice and water dispenser works perfectly water is ice cold refrigerator stays nice and cold so does the freezer

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Last minute fridge replacement

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Last minute fridge purchase and it fits well in our space. Very happy with the purchase. It didn’t take long to get over the “no handles” thing and it actually makes our smallish kitchen feel like it has a bit more room. WiFi and associated app features are executed decently. Pretty much all it does is tell me when the door is left open, which hasn’t been a problem yet.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Quality Samsung refridgerator

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced Samsung refridgerator which stopped making ice & freezing after 21 yrs. Found smaller Samsung version making it easier for a senior to access interior & replace water filter. Quiet running, only noise is when ice drops into ice maker bin in door. Extremely pleased with this model for a smaller space.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    A great looking refrigerator that delivers

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, we love this fridge. It’s fairly basic but miles beyond what we had. It looks great in the black stainless steel and getting notifications on our Samsung TV about the door being left open has proven especially helpful. Took a few efforts to get the app to register the fridge but since it did, it’s been smooth sailing. Excellent looking and performing.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Design
    Cons mentioned:
    Fingerprint resistance

    Rated 1 out of 5 stars

    Stopped cooling after 11 days

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros We liked the simple design and it fit well in our kitchen. There seemed to be a good amount of storage for a counter-depth fridge. Cons Unfortunately it stopped cooling after 11 days. The freezer is currently 67 degrees and the fridge says its 37, but that is definitely incorrect as a thermometer test says its 55. We also found that the fingerprint proof didnt hold true, the packaging was terrible because plastic wrap gets stuck between metal sheet pieces and is extremely hard to get out, and the natural tendency for the doors once opened is to keep opening further which gets annoying to have to hold them in place while searching the fridge. The nice thing is that it broke within the 15 day return window. Will not be going with Samsung this time.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    IT IS A GOOD SIZE FOR A COUPLE VERY NICE LOOKING.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    REALLY LIKE THIS REFRIGERATOR. COUPLE OF THINGS THAT WOULD BE NICE. THE WATER AND ICE HAS NO LIGHT SO IF YOU ARE FILLING UP A DARK CUP IT IS HARD TO SEE WHEN TO STOP. ALSO IT HAS NO PLACE TO PUT THE BUTTER, AND THE DRAWERS THAT ARE ON THE BOTTOM ARE HARD TO PULL OUT

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Good Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my refrigerator and especially like the way the handles are made. Very good buy for the price. I like the freezer side and the shelves. The refrigerator side has shelves that are far enough apart so I can put my extra large picture of tea in it.

    I would recommend this to a friend