Customer Ratings & Reviews

This was a fantastic and beautiful fridge for my small space in the kitchen, until the compressor went out 13 months after purchase, and my freezer thawed everything in it. I had the Best Buy Extended warranty (thankfully) and their guy diagnosed the compressor which was supposed to be covered by Samsung for 5 years after purchase. However dealing with Samsung was not easy. 15+ calls, chats and countless emails/texts later, they had no replacement option, only a refund. Then after I agreed to a full refund, they texted me they could only offer a partial refund! Even full refund does not cover lost food, new delivery/install cost, or haul away of old fridge. Samsung downgraded the refund to a smaller amount because they said they needed "proof it was a compressor problem" which the Best Buy Tech provided them on the phone while doing the service call. I had to argue my points to several Samsung reps. Many hours of my time and effort and 2 weeks later with no working fridge (if you get rid of the non working one before they refund you-you are default on the agreement and refund is cancelled), Samsung refunded the fridge. Now I have to find another brand and pay all the extras that come with it (install/delivery/haul away/new extended warranty- which is apparently a necessity with modern appliances). Nightmare, cannot recommend this fridge or Samsung appliances. Best Buy was great, I highly recommend their extended warranty.

Scheduling and delivery was easy to set up. Technician was polite and professional during installation. Arrived in good condition. Refrigerator works great.

This fridge is great, love the simple and sleek design. This is my second one. The first one is at my previous house, in black stainless. Counter depth. Easy to clean

Fabulous! It looks so sleek and beautiful in my kitchen! The door bins are roomy and easily removed for cleaning. The shelves are sturdy. Great quality.

Beautiful and excellent product no complaints yet very happy with it recomment I will buy..

Very sleek & modern design; surprisingly spacious for its size; good space for compartmentalization; great value; energy efficient!

We absolutely love it! Just wish the ice bucket for the ice maker was a little bigger, but then again, we use a lot of ice

Absolutely love this refrigerator! Fits perfectly and looks amazing in my kitchen!

Love the sleek design and the side by side fridge and freezer. Seems to store more then my old French door one. Very happy with my purchase

Good price. Working very good Good cooling Excellent product..

LOVE LOVE LOVE THIS FRIDGE! Best bang for your buck and honestly is much chapter than any other counter depth options! Must have!

Beautiful refrigerator, love the water and ice dispenser. Perfect fit in my galley kitchen, plenty of room inside for my food.

The only Con to this unit is that you need to purchase shims from another company made for refrigerators. Our floor is completely level but the unit, due to safety standards, is canted backwards so it won’t fall forward. That’s great for a free standing unit but not necessary for counter depth unit that slide into cabinet. Samsung should make that option available. See photo I posted. I have to trim cabinet.

Excellent features and looks for the price. Very cold inside. Would buy it again.

Love my new fridge just wish i could get my water installed. the way my kitchen made would have been to much

I’ve had the fridge over a year now It has ample space and looks fine on the outside. If the refrigerator had a better designed water dispenser I’d be giving it a much higher rating but this design just sucks! The water dispenser is TERRIBLE!! I have to be super vigilant because it’s so common for water to get all over the floor. The water comes out too far from the fridge to be able to just hold a regular sized glass there. It sprays beyond the edge of the glass, so I have to hold my hand behind the glass (I can’t just press the glass against the panel on the fridge. If I do that the water misses the glass). so I have to either have my fingers all the way around the glass so my fingers are pressing on the pad, or I have to use two hands, one to press the pad and the other to hold the glass out enough so the water will actually make it into the glass. It’s amazing how stressful that one poor design can make everyday life! Any time I have company I have to watch to make sure that they don’t accidentally spray water everywhere or end up with a stream down the front of the fridge and a big puddle on the floor. I have a friend who has this same fridge and she hates it too. Actually after writing this I’m changing from two stars to one. That’s how irritating this is. Oh, and when I had to buy new filters I went through the Samsung website. They sent me the wrong filters TWICE (even though I contacted them to make sure I ordered the right one!) and then had to wait several weeks to get them because they were back ordered. I wish I’d bought a different fridge.

It’s ok. Ice maker is slow. Shelving is good. Nice drawer.

excellent product and excellent seller, very nice , big refrigerator and very necessary. Thank Best Buy.

Great purchase fits perfectly in the assigned space

I love this refrigerator! If you leave the door open long enough it beeps to let you know it’s open. Perfect for our house! Best of all it was delivered, installed, and they even took our old frig away for us!