Customer Ratings & Reviews
- Model:
- RS22T5201SR
- SKU:
- 6397585
Rating by feature
- Storage Capacity
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Design
Rating 4.4 out of 5 stars
Customers are saying
Customers are pleased with the overall performance, size, and design of the 22 cu. ft. Side-by-Side Counter Depth Smart Refrigerator. Many appreciate its quiet operation, ample capacity, and effective temperature control. However, some customers have noted issues with the ice maker's performance and the brightness of the lighting, while others feel the refrigerator is not as fingerprint-resistant as advertised.
This summary was generated by AI based on customer reviews.
Great purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The purchase was a great buy while in the store!!!
I would recommend this to a friendMy Samsung Ref
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There’s plenty of space to store food containers. I love all the features like it will make a sound if the door is open for a longer time.
I would recommend this to a friendDrawers are difficult
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The drawers get stuck and there is already a dent on the exterior of this fridge. Other than those issues, this is a nice appliance.
I would recommend this to a friendGreat experance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My my purchase easy great service,................
I would recommend this to a friend- Cons mentioned:Ice maker performance
Buy a bag of ice on the way home
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful fridge but ice maker does not make ice quickly enough. You run out of ice after four drinks!
No, I would not recommend this to a friendBrand response from Samsung
Posted .A working ice maker is needed to enjoy ice-cold drinks, MiguelS. Let's go ahead and check for some possible fixes.
The ice maker can make 10 pounds of ice a day; it can only hold 2 pounds of ice at a time. Once the ice bucket is full, the ice maker will stop. The ice maker can make approximately two trays of ice every 3 hours. Please check this link for details.
Ice maker is not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
What to check when there is no ice or not enough ice from the ice maker or dispenser | Samsung US
https://www.youtube.com/watch?v=heJu7r3JqNc
You need a clean water filter to get fresh, filtered water. Please check this link for details.
Replace the water filter in your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00060149/
To save energy and prevent potential cooling issues, noises, or leaks, your refrigerator needs to be level. Please check this link for details.
How to level your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00062321/
If your freezer is not freezing, or if your fridge or other temperature-controlled compartments (such as FlexZone) are not cooling, there are several options for fixing the problem and correcting the temperature. Please check this link for details.
Cooling issues with Samsung refrigerator or freezer
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
I highly recommend visiting these links for details.
Test or reset your Samsung ice maker
https://www.samsung.com/us/support/troubleshooting/TSG01207806
How to maintain the ice maker in your Samsung refrigerator | Samsung US
https://www.youtube.com/watch?v=EsbHtpc1ak4
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145615812) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
- Pros mentioned:Design
Samsung Side-by Side Counter Depth
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has just enough space that I needed and I love the look and design of the outside with no handles. Love the Black Stainless Steel
I would recommend this to a friend Has the looks but the insides are cheap
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.True, this fridge looks sharp and modern but the trays are cheap plastic, the ice maker has no light, the ice dispenses VERY slowly compared to another Samsung and Kenmore models we've had, it produces ice inconsistently. Once the ice comes out you get a rush all at once that you can't stop. The fridge also cools inconsistently. Even though we followed the standard 37 degree temp on the fridge side, eggs and vegetables would freeze on the top shelf even after raising the temp to 38 degrees.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you so much, Diablillo, for your valued input. Samsung uses feedback like yours to help us continue working to improve the overall customer experience. ^Jecca
- Pros mentioned:Capacity
Happy Customer
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Refrigerator is not just beautiful but holds more than I imagined. The side-by-side doors worked perfectly in my kitchen. I'm very happy with it
I would recommend this to a friend - Pros mentioned:Design
Beautiful refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the black stainless!! Smudges wipe off easily and looks great! Interior is spacious. Ice takes a second to start but we love it!
I would recommend this to a friend - Pros mentioned:Overall performance
Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new fridge! Second Samsung I have got from Best Buy in a year. One for inside and on for the garage. Best price around.
I would recommend this to a friend They dented it before it reached my home
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im not sure how to give you a review one of the shelf in the freezer alreay shatter they dented it i never recieved any money back witch i was told i would
No, I would not recommend this to a friendWish I bought different brand
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fan making noise shortly after I bought it. It’s hard to get in touch with Samsung to get them fix the problem. I wish I bought a different brand.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are sorry to learn of the concern you expressed regarding your appliance. I am including a helpful link to support your concerns on the noise (https://bit.ly/3cs0c7U). If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1142897004) and it will help our team pull up your information. Thank you for being a Samsung customer! ^Lena
Refrigerator freezing food- Poor Quality Control
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely been disappointed about Samsung response to at least, send a technician to check our 5.5 months unit. I have read previous reviews and not sure if it has to do with the exact model (counter depth), but it is freezing up out goods placed against the rear wall (mid-inside). We first contacted BestBuy, and they dropped the ball to Samsung (easy exit). According to Samsung ‘s rep. over the phone, we had “too much food”. I am not sure what indicators they are following, but clearly, we do not have that much on our fridge, despite being a family of five. Are they expecting us to have two toppers per section? As long as I remember, refrigerators have a function and that is exactly to keep food inside. We shared pictures showing that the vents were not obstructing the air circulation, and to add, tried to explain that this issue started about a week ago. First contact with Samsung rep. went well, and they promised to send a technician after the second check-in, but now (second attempt), it will take more time, and we were asked to “remove” goods from the unit. This issue has been managed very poorly by a “so-reputable” brand. Extremely disappointed with Samsung appliance response.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer, I see you are having issues with your Samsung Refrigerator freezing items in your refrigerator and know that can be concerning. I would like to offer some assistance in getting a resolution to your problem. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001030/
If your issue persists, please reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143505332. We thank you for choosing Samsung and would love to welcome you to our family. ^Brad
- Pros mentioned:Overall performance
Finally
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like everything about this refrigerator. The counter depth is perfect for our small kitchen. Looks and fits amazing.
I would recommend this to a friend cooling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.food in the back of the fridge tends to freeze - whether it is high moisture content or low even though the temperature is kept at 44 degrees
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having concerns with your Samsung Refrigerator. I would like to make sure that you are getting the best performance from your machine. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001030/
Thank you for choosing Samsung. ^Brad
Nice refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to adjust temp of fridge. Veggies are getting frozen at 37. Instructions in booklet are not clear
I would recommend this to a friendBrand response from Samsung
Posted .Hi Usha! I have this link (https://bit.ly/35cgSNr) that can walk you through how to set the temperatures on the refrigerator. ^Jecca
- Pros mentioned:Design
Great Counter Depth Design
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge is just what we were looking for and we are very happy with the low profile counter depth design.
I would recommend this to a friend - Pros mentioned:Overall performance
My Fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge is great and easy to clean. Delivery was quick and professional.
I would recommend this to a friend - Cons mentioned:Ice maker performance
Do NOT buy!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice dispenser never worked! Had the door changed TWICE by Samsung warranty and the issues with the ice dispenser continued. I will never buy a Samsung refrigerator again! It is the worse brand of refrigerators and it is unfair to the customers who buy these products.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Alfred!
Thank you for reaching out to us. I see you have some concerns with the Samsung - 22 Cu. Ft. Side-by-Side Counter-Depth Refrigerator - Stainless steel. I sincerely apologize for the inconvenience if the ice dispenser on your Samsung Refrigerator is not working, which was less than ideal. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
Here is a link to "Samsung Refrigerator Ice Dispenser Issues": https://www.samsung.com/us/support/troubleshooting/TSG01209062/.
You may also refer to the user manual special features of the ice dispenser on page 42 and troubleshooting steps of the ice dispenser issue on page 54: https://downloadcenter.samsung.com/content/UM/202002/20200209003056203/SBS_RS5300T_DA68-03958A-00_EN_MES_CFR.pdf.
I also shared the link about the warranty information of your Samsung Refrigerator: https://www.samsung.com/us/support/service/warranty/RS22T5201SR/AA.
Your Samsung Refrigerator is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period of:
One (1) year parts and labor
Five (5) years of parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)
Ten (10) years part and Five (5) years Labor on Digital Inverter Compressor Only.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144686388
Have a great day.
Melardo
- Pros mentioned:Capacity
Office refrigerator
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Office refrigerator works as expected, enough room for 14 people to store lunches and spare drinks.
I would recommend this to a friend