Customer Ratings & Reviews
- Model:
- RS22T5201SR
- SKU:
- 6397585
Rating by feature
- Storage Capacity
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Design
Rating 4.4 out of 5 stars
Customers are saying
Customers are pleased with the overall performance, size, and design of the 22 cu. ft. Side-by-Side Counter Depth Smart Refrigerator. Many appreciate its quiet operation, ample capacity, and effective temperature control. However, some customers have noted issues with the ice maker's performance and the brightness of the lighting, while others feel the refrigerator is not as fingerprint-resistant as advertised.
This summary was generated by AI based on customer reviews.
Lasted 2 years
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage unit. Died after 2 years. Don't buy Samsung refrigerators
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Duke,
I can't imagine what you are going through right now with your refrigerator. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your refrigerator.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1150026189) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Samsung - 22 Cu Ft SIde by Side Rerigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery and INstallation was first notch. In addition the price dropped the day after I purchased and I was charged the lower price. All good.
I would recommend this to a friendTerrible experience trying to get a new dedicated
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible experience and I will never purchase anything again from Best Buy. In the future, please do not advertise that you are able to install new dedicated waterlines when that is not the case. I am seriously considering turning all of you into the Better Business Bureau.
No, I would not recommend this to a friendWorth the buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator with plenty of room, the side by side doors are sleek and functional. The water and ice maker are also easy to use.
I would recommend this to a friendFridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really like the fingerprint proof doors! Lots of room inside as well. The ice cubes are not my favorite but the ice maker works well.
I would recommend this to a friendLa'Viticus
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been waiting on this delivery for about three possibly four months now. Series of problems. They deliver the wrong refrigerator four times. Now I have to wait 2 and 1/2 months to get the right one. After going into the store to reorder it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concern.
Your reference number is 1144653699.
-Noraina
Samsung Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 2 weeks, cooing system was off destroying our vegetables. But warranty has covered the replacement.
No, I would not recommend this to a friend- Cons mentioned:Ice maker performance
Shiny Object Not Worth The Money And The Hassle
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased 07/09. Ice maker stopped dispensing ice 07/19. Samsung replaced Ice Maker Motor 07/25. Dispensed ice for 7 days. Scheduled 2nd appointment on 08/02, tech will arrive 08/10. Less than 30 days of installation I am on my second appointment. In addition to this, the freezer over overfreezes. I replaced a Stainless Steel French door Samsung which had the same ice maker issue and freezing. I had high hopes for this one considering the reviews. Sigh... I cannot return as it is past BB return policy. Shiny object that's not worth the money and the hassle.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Qwerty!
Thank you for reaching out to us. I sincerely apologize for the inconvenience if there is an issue with the ice maker on your Samsung Refrigerator and the freezer over freezing which was less than ideal. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
Here is a link to "Ice Maker is not Working": https://www.samsung.com/us/support/troubleshooting/TSG01001012/.
I also shared the link/video about "Ice Maker is not Working Properly": https://www.youtube.com/watch?v=rArwTN_yhCc.
You may also refer to this link about "Samsung Freezer is too Cold": https://www.samsung.com/us/support/troubleshooting/TSG01109866/.
You may also refer to the user manual about "Troubleshooting Checkpoints" about the issue (ice make stopped dispensing) on your Samsung Refrigerator on pages 54-55: https://downloadcenter.samsung.com/content/UM/202002/20200209002745385/SBS_RS5300T_DA68-03958A-00_EN_MES_CFR.pdf.
I also shared the link about the warranty information of your Samsung Refrigerator: https://www.samsung.com/us/support/service/warranty/RS22T5201SG/AA.
Your Samsung Refrigerator is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period of:
One (1) year parts and labor
Five (5) years of parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144776564
Have a great day.
Melardo
Worst Product do not buy anything from Samsung
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst refrigerator I do not have a year with it. Bought it in January 2023 and it stop cooling freezing and making Ice October 2023. Samsung did no repairs.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We aim to ensure that your fridge is always functioning at its best, AdalinaM. We are here to help you.
We recommend checking the resources below for steps to rectify your fridge's concerns. Please click the hyperlinks and watch the instructional video for tips.
The refrigerator or freezer is not cooling at all:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
The Samsung ice maker is not making any ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice
Should a service request be required, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146622345, to help our team pull up your information when you message us.
Have a great day.
-John
Great refrigerator!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator ! Happy with purchase. Easy to clean and lots of space!
I would recommend this to a friendNot happy
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The drawers in the fridge put dents in the door every time they are opened leaving dents that are visible on the exterior of the fridge. Definitely a design flaw! Took me forever the figure out how I was getting dents on the edge of my fridge door!
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate you letting us know about what happened to your Samsung refrigerator, AlyssaO.
For us to help you determine the cause of the dents on your refrigerator.
Please get in touch with us through the following options below, so we can assist you in the best possible way we can.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145742250, which will help our team pull up your information.
^Rainly
- Cons mentioned:Lighting
No light on the water dispenser?
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No light on the water dispenser? Come on Samsung you can do better?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Refrigerator. Our Samsung Refrigerator does not have a night light on the water dispenser but we very much appreciate your feedback. We always take in what our customer are looking for in our future products. We welcome you to our family and thank you for choosing Samsung. ^Brad
Cindy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome refrigerator better than I expected. Love the Black Stainless Steel color.
I would recommend this to a friendThe New Refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge was delivered and installed with no problems.
I would recommend this to a friendSamsung 22 cubic foot side by side refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit fits perfectly in our kitchen. Ice and water work flawlessly.
I would recommend this to a friendsamsung fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great Fridge, great price. Installation was quick and professional
I would recommend this to a friendFridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product so far fit perfectly Handy ice dispenser
I would recommend this to a friendSo nice to have an ice maker!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm in love with my black stainless steel upright refrigerator/freezer!
I would recommend this to a friendDisappointed with best buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have not been able to get full use out of my refrigerator due to partial installation. I've had it since October 29th it was dropped off to my home. I had to call best buy several times regarding issues with my delivery and installation. Refrigerator was also damaged upon delivery.
I would recommend this to a friendRefrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happy with my choice. Fits well. Excellent finish and plenty of room.
I would recommend this to a friend