Customer Ratings & Reviews
- Model:
- RS27T5561SR
- SKU:
- 6397590
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the overall performance, design, and smart features of the 26.7 cu. ft. Side-by-Side Smart Refrigerator. Many appreciate the ample storage space and the quality of the screen. However, some customers have expressed concerns about the ice maker, dispenser light, and temperature control.
This summary was generated by AI based on customer reviews.
Nothing but problems
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge is beautiful but has been nothing but problems since 2 days after putting it in. Not to mention it took 6 weeks to even receive the fridge and washer & dryer. So I called Samsung for service because it quit cooling and they said they could have someone come out in 5 days so I called Geek Squad after being talked into becoming a member just to find out that they couldn’t come out for 10 days. All my food went bad because it turned out that it had a freon leak and the compressor went out. Had to wait another 8 days for parts and now we’re still waiting to see if it’s fixed! We may end up having to have Samsung replace it but honestly it shouldn’t take this long. I bought $4,000 in stuff including the fridge, washer & dryer and other items and am severely disappointed in both the manufacturer and the Seller.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand your disappointment with your overall experience with the refrigerator, ChristopherR.
We suggest contacting us via the options below to speak with a live representative to assist you better should you need to follow up on the repair.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
- Cons mentioned:Temperature control
It is beautiful but NEVER WORKED!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator is beautiful and Alexa was amazing. Unfortunately, the freezee never worked and the fridge remained at around 70 degrees. We lost most of our frozen food. Thankfully they are sending us a replacement, unfortunately it will be another Samsung. Such a disappointment for a beautiful model. We never had any issues with our Samsung washer and dryer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there, JanelleG.
Thank you for choosing Samsung for your fridge needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Camille
Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s and outstanding refrigerator, I love this item
I would recommend this to a friendWorks well and has advanced technology
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The machine makes ice fast and stores the food well
I would recommend this to a friendMr Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a great refrigerator I just love the Samsung tablet on front of the refrigerator. I watch cooking shows to help me cook..Thanks again Samsung.
I would recommend this to a friendMissing part Regrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Missing part when delivered, the same item i saw with their display in Best buy Pearland location
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers.
To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Reference Ticket number: 1144691464
-Trisha-
Great buy.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator is great. It holds a lot of groceries and is very spacious. Love the display and the speakers are very loud.
I would recommend this to a friendIt is not the best option
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was disappointed with the refrigerator, its ice making capacity is not the best
No, I would not recommend this to a friend- Pros mentioned:Design
Nice!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! We get complements from everyone, very cool
I would recommend this to a friend - Pros mentioned:Overall performance
Samsung Hub Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge and cools so quick and plenty of space.
I would recommend this to a friend Do not buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product missing a tray and on the 13thday after delivery, I called to complain about a missing part. After 3 failed chat and 2 phone calls in 4 days I was able to resolve but they tell me I'm outside the return window. Best buy sucks. I used to buy a lot of products here but no more! I even paid for geek squad installation.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this concern, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289, available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
^Aloe
Why thousands of dollars and no alternative settin
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge wasn’t what I thought it would be cracked up to be. I have a iPhone and a lot of apps and settings the fridge can offer doesn’t even give you an option to have if you have another carry besides Samsung/android it’s a lot of devices that offers other options for different carriers
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There
We appreciate your patience in dealing with the situation you're having right now with your fridge family hub.
Please know that we value your feedback, and we will continue working on improving the quality of the products and services we offer.
Here is a quick note regarding the family hub within the manual. Please see the link below.
Samsung Family Hub on page 42
https://downloadcenter.samsung.com/content/UM/202003/20200304095204037/SBS_RS5300T_DA68-03958D-00_EN_MES_CFR_RS22T5561_AA.pdf
Please check the link to see the complete list of available apps compatible with the family hub.
Family hub apps
https://www.samsung.com/us/explore/family-hub-refrigerator/features/
You can also discover new things by checking the link and updating the family hub; please follow the links below.
Discover the new features on Family Hub 7.0 https://www.samsung.com/us/support/answer/ANS00088922/
Update the software on your Samsung Family Hub smart fridge https://www.samsung.com/us/support/answer/ANS00086663/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144789604
Have a great day.
^Charles
Vetreese
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The item freezer door was broken when staff brought it to me. The freezer door is still broken. After 2 weeks of having the refrigerator and going to the store, a repair man suppose to come and see it he can fix it. If not i will return this product to the store.
No, I would not recommend this to a friendHit fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When my fridge arrive got a big hit in the side I call bestbuy but they don’t care at all , I know you don’t care but I’m paying $1600 for this fridge that’s to much money for something is used or hit
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We understand where you're coming from. To better assist you with this, please contact the BestBuy customer service department at (888) 237-8289. They are available 24 hours a day. They can either answer your question or transfer you to your local store to address your specific concerns.
Have a great day!
Chrystel
Best refrigerator
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love love love my refrigerator. I love the camera view for the inside and the morning brief. I love the Bluetooth feature as well.
I would recommend this to a friendHandle with care!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge is nice BUT I'm very disappointed and upset with the care of this product. I waited a few months to FINALLY get my new fridge, upon delivery, both sides was dented, I got 125 gift card.... I'm still waiting on, then I noticed three more dents on the left door and more dents and scratches on the side of the door. For 2000 dollars, ummm this thing is beat up for that price.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, don't hesitate to get in touch with our
BestBuy Customer Service department at (888) 237-8289, available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry since it was delivered with dents and the status of your gift card.
Reference Number: 1144639066
Have a great day.
^Charles
One star
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never was able to get my delivery had to wait to long then when it came for delivery it didnt fit they sent an agent out she told me it does fit and said she would reorder then i would have the fridge i wanted in the fisrt place bit it dodnt happy hope whoever orders this tirns out good
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your questions or transfer you to your local store to follow up on the replacement unit.
Have a great day.
-John
Appliances
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent service, and Appliance is perfect. I love my new Appliance.
I would recommend this to a friendSleek and modern
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are a fan of this fridge but it came with damage on the side. It seemed to have been tampered with before it arrived. The color is great and being smartphone compatible is so cool. However, the drawers are SO DEEP and items get lost super easily. They should have put 3+ drawers instead of just 2.
I would recommend this to a friendBrand response from Samsung
Posted .Good day, AdelemT!
We are here to help you maximize the use of your refrigerator.
We know that your fridge plays a critical role in your family's diet. You may use these links to organize your fridge and keep your food fresh.
Tips for an organized Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
How to properly stock your Samsung refrigerator, and adjust the shelves and bins:
https://www.youtube.com/watch?v=pN8js9mZrXI
Samsung refrigerator shelf/drawer removal and cleaning guide:
https://www.samsung.com/us/support/answer/ANS00063107/
To better assist you with the damage to the fridge, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145295717) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
water nuzzle problem
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very bad quality , the water nuzzle is not straight
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We would love to assist you with your appliance. Kindly provide us with more details about the refrigerator.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146367447) to help our team pull up your information.
Have a great day,
-Ernest-