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Customer reviews

Rating 4.6 out of 5 stars with 1493 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Design

    Rating 4.7 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers have good things to say about the overall performance, design, and smart features of the 26.7 cu. ft. Side-by-Side Smart Refrigerator. Many appreciate the ample storage space and the quality of the screen. However, some customers have reported issues with the ice maker and the dispenser light. There are also a few complaints about the temperature control, with some users experiencing food freezing on the bottom shelf.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 1,493 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    I must buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am absolutely in love couldn’t have gotten a better refrigerator

    I would recommend this to a friend
  • Pros mentioned:
    Storage space

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this refrigerator. It is roomy and the wifi interface is awesome!

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality, Storage space

    Rated 5 out of 5 stars

    Love this refrigerator

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got the Samsung refrigerator and I’m in love with it, it’s very spacious, I love all the technology comes with, the screen is easy to play. It made my kitchen looks so nice.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality
    Cons mentioned:
    Ice maker

    Rated 2 out of 5 stars

    Would not buy again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge doesn't work good at all. The filtered water keeps getting a bad taste and smell, the ice is always giving us trouble to get out. The screen is good and work well. The sound is ok.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We aim to ensure your fridge always functions at its best, DavidD. Let's help you.

      Please refer to the resources below to rectify your fridge’s concerns. Please browse the hyperlink and watch the embedded video (if available) for tips.

      Water from the dispenser is warm or tastes bad:
      https://www.samsung.com/us/support/troubleshoot/TSG10003791/#water-from-the-dispenser-is-warm-or-tastes-bad

      The ice bucket is stuck or has a block of ice:
      https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-bucket-is-stuck-or-has-a-block-of-ice

      Should you ever need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with the reference number, 1151333502, to help our team locate your information when you message us.

      Have a great day.

      -John Samsung

  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Good fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge is great has way more room then old one and love the screen for looking up things when I need too

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    HOME OWNER

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    VERY GOOD SERVICE AND GOOD PEAPOLE THANK YOU VERY HAPPY

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Kitchen conversation piece

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator is so much fun my wife listens to music while cooking and also goes on YouTube and gets recipes the kids love to draw on the white board the water and ice dispenser are easy to use and the storage is great the cooling is great temperature. The fridge is a great addition to our kitchen. Its also a great piece when people come over they immensely start asking questions and love it.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 5 out of 5 stars

    So pretty!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the look of this! The only thing I have found is it is very touchy when trying to get ice. You have to have it in a perfect spot for it to work.

    I would recommend this to a friend
  • Pros mentioned:
    Storage space

    Rated 5 out of 5 stars

    Great refrigerator!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator, with plenty of space inside. Fit everything from our previous refrigerator into this one with plenty of room left. Ice machine works great and saves space by being on yhe door instead of the top shelf like most refrigerators. The smart hub is extremely useful and works amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the storage capability

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love it. Bought this after my refrigerator died... Same size but way more storage capacity then my old one.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Samsung side by side refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far very pleased with the service i received and the product no issues working great and as it should.

    I would recommend this to a friend
  • Pros mentioned:
    Storage space

    Rated 5 out of 5 stars

    kool fridge

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love the family hub.we use for our grocery list.put the items you need on the list, download the app go to the store open the app and there is the list, since I always forget something, now I don't.plenty of room on both sides.even though we are a family of two. since covid started we do keep a little extra supplies on hand and the extra room comes in handy.very quiet.wife thought the hub was a little much, but after having it, she loves it and glad I got it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BEAUTIFUL!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well designed! I like the temperature selection for the fridge and freezer, well done! I Love the hub, Thank You Alexa! I play music when we have guests over and in the morning when I'm making my coffee and always being able to look at the weather. I purchased the 3 year warranty and hoping this fridge will be our next pick in the future again. Thank You BestBuy and kudos to Eldifonso, my associate that day. Very knowledgeable and professional! I HIGHLY RECOMMEND THIS ITEM WITH BESTBUY!

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Modern upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this refrigerator. Adds a nice modern touch to the kitchen.

    I would recommend this to a friend
  • Pros mentioned:
    Storage space

    Rated 5 out of 5 stars

    For the Tech lovers

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought this fridge was going to be excessive,but its actually pretty cool. I love that you can speak to "Alexa" and play music. So many features in this fridge and you can decide how you want it to be user friendly forn you and your family. It's also very large and spacious and fits a lot of different size foods and containers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator so far!! I like everything especially how fast it cools and the big screen

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 4 out of 5 stars

    Good refrigerator

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased this fridge, and I'm thrilled with its performance. The spacious interior allows for organized storage, and the adjustable shelves make it versatile. The energy efficiency is a definite plus, and the sleek design adds a touch of modern elegance to my kitchen. Overall, a fantastic purchase that combines functionality and style seamlessly.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love My refrigerator. It’s perfect with for my family . The family hub is great for leaving notes. I love how it connects to my ring camera . We use the music and listening to audiobooks the most while cooking and it have a wonderful sound.so far we have had no problems

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great features

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and excellent features. Amazon connectivity is good.

    I would recommend this to a friend
  • Pros mentioned:
    Storage space

    Rated 5 out of 5 stars

    Samsung Family Hub

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Samsung Family Hub fridge is AWESOME. It has plenty of storage and bins, bright lighting inside and great color. The Family Hub is the center of this great appliance, there are lots of Apps (Music, Weather, GrubHub, Photos, Bixby etc) included. This fridge will complement any kitchen color scheme. The ICE Maker and Water station are nicely fitted on the left side of the fridge and operates quietly. I am fidning new things out daily and being able to use my Ring app is an added bonus, I can see who's at the front door just by looking at the fridge, HOW COOL IS THAT !

    I would recommend this to a friend