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Customer reviews

Rating 4.6 out of 5 stars with 1493 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Design

    Rating 4.7 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers have good things to say about the overall performance, design, and smart features of the 26.7 cu. ft. Side-by-Side Smart Refrigerator. Many appreciate the ample storage space and the quality of the screen. However, some customers have reported issues with the ice maker and the dispenser light. There are also a few complaints about the temperature control, with some users experiencing food freezing on the bottom shelf.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 27 Showing 521-540 of 1,493 reviews
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Upgrade

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new Samsung smart refrigerator. It works great. I have to get my waterline installed thou. So far so good the computer on the fridge is amazing I can listen to music, watch the news, do some shopping online, order grocery online,

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Wonderful fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best fridge we have owned!! We love that we can look on our app while shopping and see what we need. The men who delivered our fridge were the best as well. Definitely recommended this fridge to everyone!

    I would recommend this to a friend
  • Pros mentioned:
    Features

    Rated 5 out of 5 stars

    Loving my Family Hub

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I truly enjoyed my purchase. It is working out well for my family size. My granddaughter just loves the screen. She often goes and leaves me recorded messages when she comes over this refrigerator is extremely functional.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 5 out of 5 stars

    Samsung Junkie

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the fridge! My only complaint would be that the “cubed ice” bottom comes out as partially crushed and partially cubed. The crushed ice shoots everywhere. Love ALL of the features on the smart hub— too many to name!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Fridge is great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge is great. We all enjoy it as a family! It cools great and does what a refrigerator is supposed to do while having a screen, that makes the experience even better. However, the delivery service from Best Buy was not good. Initially, they had not explained to us the details of how the installation worked and it was a very messy and confusing process. In the end they tried to charge us for the times the delivery people would come when the issues were not our fault after they had told us free of charge. Therefore, I simply installed it myself. The issue overall is that their delivery system is very unorganized and if I would have know it was going to be messy I would have just installed it myself the first time.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      We appreciate you informing us of your experience with the refrigerator delivery process.

      Please get in touch with our Best Buy customer service department at (888) 237-8289 to better assist you. Call 24 hours a day. They can answer your question or transfer you to your local store.

      Thank you.

      -Angelica Samsung

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Pleased

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery team completed the transaction without error. The team was polite and courteous as well as knowledgeable of their task. Very, very pleased with the team that was dispatched to my home

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Refrigerator with Smart Touch Screen

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing features on the refrigerator. Being able to see what is in your fridge from the supermarket is unreal. Plenty of space and easy to use smart touch screen.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good fridge practice good conditions i recommended

    I would recommend this to a friend
  • Pros mentioned:
    Design, Features

    Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great and very functional, I'm very pleased with my purchase so far.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    TOUCH SCREEN FAMILY HUB STAINLESS STEEL

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    everything work very well except the speaker sound muffling SO DISAPPOINT

    No, I would not recommend this to a friend
  • Pros mentioned:
    Storage space

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a a great buy. Lots of space and love the computer on door.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Not a Samsung Fan, but I love this!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have really enjoyed learning about this fridge thus far. I still have a lot more to learn. It was definitely worth the price I paid for it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Welcome to th future in appliances!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great appliance!! Very contemporary with wifi capability and connection to Alexa. Lots of functions available.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 5 out of 5 stars

    Samsung smart fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my fridge the big ole tablet on the fridge with loud speakers are so awesome I can't get over my fridge its descent size inside wish my camera could see my lower part of the fridge and down side the ice machine is do slow making ice and actually when pushing the button it laggs to spit out the ice that is so annoying about this fridge all in all love it

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    amazing

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this fridge delivers. not only has an amazing screen and speakers. the easy-to-use system makes it even better. never thought i would be asking my fridge to play music

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I Love this Fridge

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We went from 3 door French to this side by side. The capacity is enormous. Freezer space is very important to us and this fridge delivers and my back loves the stand up freezer access. We both logged into the hub and began exploring it's features we will do a deeper dive in the near future. My wife smiles ear to ear every time she's in the kitchen. Happy wife ...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, like everything I buy of Samsung. Nice layout and plenty of space. No complaints

    I would recommend this to a friend
  • Pros mentioned:
    Storage space
    Cons mentioned:
    Ice maker

    Rated 4 out of 5 stars

    Nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its ok the ice maker produces ice too slow. The storage of fridge is nice.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Nice, I am glad you are enjoying your Samsung Refrigerator. It was so nice of you to share your feedback with us. We are so glad to have you be a part of our Samsung Family. ^Brad Samsung

  • Pros mentioned:
    Features, Overall performance

    Rated 4 out of 5 stars

    Great fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gave it a 4 because ice make is slow. Smart items work great, plenty of room. Excellent fridge

    I would recommend this to a friend
  • Pros mentioned:
    Features

    Rated 5 out of 5 stars

    Samsung Smart Hub 26.7

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Ive had the refrigerator for 1 month. Everything works perfectly. The water filtration provides clean tasting water, and the features are awesome.

    I would recommend this to a friend