Customer Ratings & Reviews
- Model:
- RS27T5561SR
- SKU:
- 6397590
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers have good things to say about the overall performance, design, and smart features of the 26.7 cu. ft. Side-by-Side Smart Refrigerator. Many appreciate the ample storage space and the quality of the screen. However, some customers have reported issues with the ice maker and the dispenser light. There are also a few complaints about the temperature control, with some users experiencing food freezing on the bottom shelf.
This summary was generated by AI based on customer reviews.
Great item, great service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Grat item to get your house on the digital era, i can even play my spotify here!
I would recommend this to a friendDissatisfied Customer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am extremely disappointed with Samsung and Best Buy’s customer service and product. Had a similar model, and it never worked well. The ice maker was supposedly fixed (twice) but never actually worked. Refrigerator and freezer completely stopped working, now. Contacted store and Samsung. It was beyond difficult to get anyone to handle the issue. Scheduled a service appointment and assumed it was with Samsung. It was actually a 3rd party that Samsung contracted with. Stated the service rep doesn’t work on Saturdays but charged my credit card. Very dissatisfied!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Ale S,
We know how important it is to have a working refrigerator since it is one of the most used appliances in our home. We are here to help you.
While waiting for your service appointment, please consider checking the links below to help you with your Samsung refrigerator.
"The ice maker is not making any ice."
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-not-making-any-ice
"Refrigerator and freezer not cooling at all."
Please watch the video and click on all the embedded words inside the article.
https://www.samsung.com/us/support/troubleshoot/TSG10003479/
It would also be great if we could talk to you directly and gather more information about your concern.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147506023, which will help our team pull up your information.
^Rainly
Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice refgerator service was ok .Thanks for the help loading it .
I would recommend this to a friend- Pros mentioned:Overall performance
Fridge
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great easy to use kids love to draw on it and it’s a life saver whe your at the store
I would recommend this to a friend - Pros mentioned:Screen qualityCons mentioned:Ice maker
Good but could be better.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the large touch screen and the size of the inside. Not a fan of the ice dispenser but that isn't a high usage item for me. Wish there was more than the single light for the inside.
I would recommend this to a friendBrand response from Samsung
Posted .Good day, ValerieM.
We are glad to hear that you are loving the key features of your fridge.
If you require assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a wonderful day!
—Vannesa
Great purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it has a great capacity to put the groceries
I would recommend this to a friend- Pros mentioned:Overall performance
I love it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new fridge it’s complete with everything o need to give me the service I deserve.
I would recommend this to a friend - Pros mentioned:Overall performance
Smart fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product...................................
I would recommend this to a friend - Pros mentioned:Overall performance
Amazing smart side by side refrigerator. Best bou
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing smart side by side refrigerator. Best bought we ever got it.
I would recommend this to a friend - Pros mentioned:Storage space
Great buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge , with lots of space ! I recommend to buy.
I would recommend this to a friend - Pros mentioned:Features
Truly a great buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge loves all the features and the capacity
I would recommend this to a friend New and Morden
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this refrigerator because when I am on the kitchen I can listen at tv or radio
I would recommend this to a friend- Pros mentioned:Features
Great refrigerator
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does the job great plus it has smart features That you won’t find in any other refrigerators.
I would recommend this to a friend - Pros mentioned:Storage space
Great Fridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new smart fridge. The fridge is very spacious and my kids enjoy playing on it lol.
I would recommend this to a friend - Pros mentioned:Overall performance
Great buy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this frig!!!!! It works great and has a ton of room.
I would recommend this to a friend - Pros mentioned:Storage space
Refrigerator is a great purchase
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to follow instructions and good space for all things to fit with extra room left over.
I would recommend this to a friend Samsung Fridge
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love everything about it! I have also had great Energy savings on my electric bill!
I would recommend this to a friend- Pros mentioned:Storage space
Great Refrigerator!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to use and setup. Lots of room for storage and the touch screen is very useful.
I would recommend this to a friend - Pros mentioned:Storage space
Enjoying It
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are loving the fingerprint resistance and the space that it affords. Can’t wait to try some of the other features.
I would recommend this to a friend - Pros mentioned:Overall performance
Overall good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took awhile to get the adhesive off and scratched the fridge in the process but overall good fridge for the price
I would recommend this to a friend