Customer Ratings & Reviews
- Model:
- RS27T5561SR
- SKU:
- 6397590
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers have good things to say about the overall performance, design, and smart features of the 26.7 cu. ft. Side-by-Side Smart Refrigerator. Many appreciate the ample storage space and the quality of the screen. However, some customers have reported issues with the ice maker and the dispenser light. There are also a few complaints about the temperature control, with some users experiencing food freezing on the bottom shelf.
This summary was generated by AI based on customer reviews.
Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the refrigerator but it was open box and I can’t get a manual to know all the features
I would recommend this to a friendStill 15 day trial period
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good, early in the 15 day trial period, great sound, not all phones and iPads, etc are compatible with the “ family-hub” app otherwise would of given the review 5 stars
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Longtimeshopper, I appreciate you taking the time to review your new Samsung Refrigerator. I am glad you are enjoying the unit so far and I look forward to sharing your feedback with our design team. We are so grateful to have you in our Samsung community. ^Brad
Best options
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The order was excellent i wanna by more with this company
I would recommend this to a friendRefrigerator
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery did not show me anything they set it up and left
I would recommend this to a friend- Pros mentioned:Features
Very interactive and useful
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator is equipped with extremely useful technology. It has plenty of room for food storage. We are very pleased with how if functions both as a refrigerator and it’s technology capabilities. The ability to put the grocery list on the screen as well as the recipes that it retrieves are wonderful. We no longer need a dry erase board on the refrigerator because that capability is built in to it. Could not be happier.
I would recommend this to a friend Great Fridge
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Fridge, an the monitor is super quick and its a crowd pleaser.
I would recommend this to a friendHappy Customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Product, better priced and certainly an upgrade on our previous.
I would recommend this to a friendWife loves her refrigerator
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far very good only problem is the water comes out room temperature not cold need to find out if that is the way it works which I believe isn't.
I would recommend this to a friendRefrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! So convenient, especially the meal prep and calendar. Always keep me on track with my busy schedule.
I would recommend this to a friendFrig
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Small frig but our area was small to begin with. so its ok
I would recommend this to a friendReally Enjoying the Fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So, we really like the fridge. We had french doors before and definitely prefer the side by side. We enjoy the screen and the "smartness" of it. The only thing that's been challenging is that we can't utilize the app as much as we want. We want to be able to scan our food into our app instead of manually typing it in or telling the fridge to add to our list. Otherwise everything else is great!
I would recommend this to a friendSamsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent products, the instructions was great 100% recommended
I would recommend this to a friendRefrigerator whit alexa
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love her, she has Internet and you can look for everything you need. I love it
I would recommend this to a friendEasy and delightful
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung makes the best products. Delivery was easy and delightful.
I would recommend this to a friend- Cons mentioned:Ice maker
Don't buy this
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator is TERRIBLE!! I have had several issues with it! First it was the ice maker after only having it a couple of months and then last week (15 months after it getting delivered) the mother board went out, I have lost all my food and the authorized Samsung repair shop is making me wait 7 days before coming to repair it....Thanksgiving is in two days and I DON'T have a refridgerator, UNACCEPTABLE!!!!!!
No, I would not recommend this to a friend Mr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best on market recomended complete my needs thanks best buy
I would recommend this to a friendThank goodness
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the refrigerator it keeps me from working on the floor with my new house on my way to my way back from the store now I have to
I would recommend this to a friendFried
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great use and good quality for the price, I couldn’t be happier
I would recommend this to a friendRefrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I LOVE IT! It’s amazing how I am able to listen to my music and watch the news!
I would recommend this to a friend- Cons mentioned:Temperature control
Problems with cooling after coupe of months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased on 02.21.2024. After two weeks the fridge started to show change the filter message.. After a month we started receiving multiple abnormal temperature alerts, waking us up with the load sound in the middle of the night. on 05.10.2024 fridge started leaking, ice defrosting. Contacted Samsung, trouble shooting done remotely, fridge does not hold the temperature, automatically jumps up and down to strange degrees such as 28F for freezer, and 1F for the fridge...Do not recommend.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We make all possible efforts to ensure the optimal performance of your fridge, TamaraR. Let us get this taken care of.
Please refer to the references below for information on addressing your fridge's concerns. Browse through the hyperlinks and watch the instructional video for tips.
Replace the water filter in your Samsung refrigerator (See resetting the water filter light):
https://www.samsung.com/us/support/answer/ANS00060149/
Understand the noises coming from your Samsung refrigerator (please choose the best one that describes the sound that you are hearing):
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Leaks from the dispenser, under the drawers, under the fridge, or other areas:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas
Refrigerator, Freezer, or FlexZone is not cooling enough:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-freezer-or-flexzone-is-not-cooling-enough
Frost forms in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-in-the-freezer-or-refrigerator
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147138293, to help our team pull up your information when you message us.
Have a great day.
-John