Customer Ratings & Reviews
- Model:
- RS27T5561SR
- SKU:
- 6397590
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers have good things to say about the overall performance, design, and smart features of the 26.7 cu. ft. Side-by-Side Smart Refrigerator. Many appreciate the ample storage space and the quality of the screen. However, some customers have reported issues with the ice maker and the dispenser light. There are also a few complaints about the temperature control, with some users experiencing food freezing on the bottom shelf.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Never got my replacement and loat 2 days of work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refridgerator good. Delivery not so much. So long story shirt the 1st fridge was leaking ao i glt a replacement. Delivery guy told me my existing fridge just needs the rubes connected under it. I insisted i still would like replacement dont feel comfortable already having an issue. So he goes get the replacement and tells me the replacement is damaged so cant bring it in. 2 days off from work and best buy tells me its ok cus it comes woth a 1 year warranty from samsung.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We understand how disappointing this experience is for you. To help you better, don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to give feedback about your overall experience with this purchase and address any other issues you may have.
If your fridge still leaks, please refer to this link, browse the hyperlinks, and watch the embedded video (if there is one) for tips.
Water leaks in a Samsung refrigerator:
https://www.samsung.com/us/support/troubleshoot/TSG10003766/
Have a great day.
-John
#1
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good i like inside and out light stainness cleanlooking heavy door
I would recommend this to a friendHappy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator and the ice maker works great. Also the APPS are great.
I would recommend this to a friendGreat!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent fridge. Installation was quick and easy.
I would recommend this to a friend- Cons mentioned:Ice maker
Samsung refrigerator
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Water dispenser leaks little bit and touchscreen has some bugs and issues, But good overall!
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want to ensure that you enjoy using your refrigerator, Mahi. We're here to help improve your overall experience with the water dispenser and the screen of your Samsung appliance.
I have provided the links below for troubleshooting steps to help fix and prevent the water leaks from your Samsung refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
https://www.youtube.com/watch?v=uU6XADBosVo
You may also check the resources below to troubleshoot your refrigerator's panel or touch screen.
https://www.samsung.com/us/support/troubleshooting/TSG01202605/
https://www.youtube.com/watch?v=zpze25WkX4M
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145142695) to help our team pull up your information when you message us.
Thank you!
-Angelica
Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s been doing it job I would definitely recommend it to other people.
I would recommend this to a friendWasher/dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent service and best quality electronic washer/dryer
I would recommend this to a friend- Cons mentioned:Ice maker
My first new fridge in 11 years
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s overwhelming electronically. More than we need in our kitchen. The ice dispenser has no exterior light and ice drops very slowly. Lots of room on both sides but adjustable shelves would be a plus. The recent update let’s you watch some TV shows which is pretty cool. Seems to function more for gadgets and conversation piece than a fridge.
I would recommend this to a friend no title
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im hoppy with my porches Best Buy is place to buy I recommend
I would recommend this to a friendMy refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excelent refrigerador is the very versatile for all family.
I would recommend this to a friendGood quality.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good Quality. This refrigerator will make your life easier.
I would recommend this to a friendNice refrigerator- camera Meh…
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it but the camera inside is a bit useless. You can only see one shelf and the view is not that good.
I would recommend this to a friendLove it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this fridge. The screen accually keeps my 3 year old busy when i am trying to cook.
I would recommend this to a friendMz b
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the fridge I listen to music daily and get recipes
I would recommend this to a friendNot worth the price
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No way to adjust the shelves hights. Apps have trouble to work.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there, AdamP.
Let us go ahead and provide you with some help on how to make your applications work on your family hub as well as adjust the shelves.
Here's the link to help you install and add an app to your family hub and know why some applications have trouble working.
https://www.samsung.com/us/support/answer/ANS00062804/
To adjust your fridge's shelves, please refer to page 52 of the user manual:
https://downloadcenter.samsung.com/content/UM/202003/20200304095204037/SBS_RS5300T_DA68-03958D-00_EN_MES_CFR_RS22T5561_AA.pdf
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145796406) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
Nice
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far- i am loving it. Add beauty to my kitchen No noise
I would recommend this to a friend- Pros mentioned:Overall performance
aesthetically pleasing, Okay appliance,
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great appearance and technology, but Samsung shop stop making appliances. They don't last and issues occur right out of the box.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DocG! If you're still experiencing issues with your refrigerator, we would be happy to assist you. You can reference ticket number 1143065608, and reach out to us through Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice fridge, with a beautiful display. Definitely a conversation starter
I would recommend this to a friendFridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it so much. My kids love the fact that they can see the inside without opening the fridge.
I would recommend this to a friendTechnology blast
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the great options of new technology to enhance the kitchen experience.
I would recommend this to a friend