Customer Ratings & Reviews
- Model:
- RS27T5561SR
- SKU:
- 6397590
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers have good things to say about the overall performance, design, and smart features of the 26.7 cu. ft. Side-by-Side Smart Refrigerator. Many appreciate the ample storage space and the quality of the screen. However, some customers have reported issues with the ice maker and the dispenser light. There are also a few complaints about the temperature control, with some users experiencing food freezing on the bottom shelf.
This summary was generated by AI based on customer reviews.
Makes the job
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent fridge, it's only the small ice container, but it makes ice quickly.
I would recommend this to a friendsamsung fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.super nica but it did not come in it's original package
I would recommend this to a friendBrand response from Samsung
Posted .Kelly, I am glad you like your fridge. Should you need support in the future, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
We also recommend that you contact the retailer to help you provide feedback regarding why the fridge did not come in its original package. Please get in touch with the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
- Cons mentioned:Ice maker
Ice dispenser and has no light at water/ice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow the only thing wrong with this refrigerator is the ice and water sucks. No light there ice makes a mess when trying to fill a glass
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
We appreciate your observation about the refrigerator's lighting feature. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
^Chrystel
Miss
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love it since we seen it display at the store. Thanks.
I would recommend this to a friendCool Fridge!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My family and me love this fridge !! It will be nicer if samsung put more organizers
I would recommend this to a friend- Pros mentioned:Overall performance
Nice refrigerator, but buy it somewhere else
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator (which we eventually bought elsewhere) is fine; looks nice, keeps things cold, etc. but the delivery/customer service from Best Buy has been awful. They refused to install the refrigerator because our waterline was made of copper; in fact they would not even bring the unit into our kitchen! A month later, we're **still** fighting with Best Buy to get a full refund.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
- Cons mentioned:Ice maker
Buyer Beware of product and Geek Squad Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Where do I start. Water dispenser constantly drips, family hub center started malfunctioning immediately after set-up. Was told geek squad would come out to fix right away, 6 days later they came out and couldn’t fix saying they had to order computer part. Made appointment for 1 week later only to call me 1hr before arrival time to say piece is on back order and won’t be in for over a month.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there, RussellB.
We understand the frustration if the needed parts are not available to provide an update on the needed part, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Have a great day.
^Camille
Best purchase I have made!!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love, love my fridge. The kids sit at the island and watch YouTube or listen to music daily! Love that i can see in it at the grocery store and add my favorite pics of my kids.
I would recommend this to a friend- Cons mentioned:Dispenser light
Modern Fridge, Stepping into the 21st Century
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No problems so far, so I would recommend this fridge. I enjoy the gadgetry (what man wouldn't) and the sleek look. Two small items that keep me from giving it a 5: 1) no light for the water or ice dispenser. 2) The screen gets smudged pretty easily. Other than that, seems like a pretty good purchase.
I would recommend this to a friend Our best appliances
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Technically this fridge is so amazing. Initially the bigger one is our choice but we ended up on this because the space in the house doesn't permit. The only bad side about it is the delivery service. It arrived with dent on the side. But overall.. its good.
I would recommend this to a friendSmart Refrigerator
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product will recommend to family and friends
I would recommend this to a friend- Pros mentioned:Storage space
Best fridge!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never knew why I would need a fridge with the screen in it. Now I don't think I could go without one. Tons of space and keeps things perfectly cooled. Love my samsung products. The speakers on the fridge are actually pretty awesome also.
I would recommend this to a friend The touch screen is amazing
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the refrigerator, the price was fair. The freezer side is amazing.
I would recommend this to a friendI love it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing refrigerator for the price, and the delivery was fast.
I would recommend this to a friendLove it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this fridge!! Excellent quality , love all the apps.
I would recommend this to a friendNoise and heavy doors
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The doors make an annoying noise when closing, I think it is because they are a bit heavy due to the screen they have.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We know that some operational noises can be worrisome, VeronicaJ. Let's get the information you need to ensure your peace of mind.
The link below will help you understand the noise from the refrigerator. Learn more by checking the hyperlinks and watching the embedded video.
Understand the noises coming from your Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147516321) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Not bad
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the Fridge but they updated the screen, it become a little hard to use.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Tony, I am glad you are loving your Samsung Refrigerator. I am forwarding you're feedback to our design team to improve fo future updates. Thank you for taking the time out o your day to share with us. We are so thankful you choose to support Samsung in your home. ^Brad
- Cons mentioned:Ice maker
Samsung Fridge Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The water and ice cube dispenser does not work. Otherwise, everything else works well. The Best Buy staff was excellent/very helpful/very knowledgeable and the Best Buy installation and repair was equally up to the task.
I would recommend this to a friend Samsung
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ice compartment too small. Needs more room for ice
I would recommend this to a friendFast delivery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great prices. Good technology. Good taming for delivery
I would recommend this to a friend