Customer Ratings & Reviews
- Model:
- RS27T5561SR
- SKU:
- 6397590
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers have good things to say about the overall performance, design, and smart features of the 26.7 cu. ft. Side-by-Side Smart Refrigerator. Many appreciate the ample storage space and the quality of the screen. However, some customers have reported issues with the ice maker and the dispenser light. There are also a few complaints about the temperature control, with some users experiencing food freezing on the bottom shelf.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Screen quality
It’s an okay product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s an okay product, the main highlight is the screen.
I would recommend this to a friendBrand response from Samsung
Posted .Thanks so much, Carms, for sharing your thoughts on this refrigerator. ^Jecca
- Cons mentioned:Ice maker
Love the fridge but...
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator is awesome but the ice maker doesn’t work.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Freddie! I have this link (https://bit.ly/2SY2b9K) that can help you. It has all the steps you need to take when the ice maker stops working. ^Jecca
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best ever but it only has on camera unlike the other ones
I would recommend this to a frienddamaged door
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.awersome item have a dent in freezer door when delivered
I would recommend this to a friendExcellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Family hub does freeze from time to time.
I would recommend this to a friendTech savvy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the samsung technology...I love its versatility
I would recommend this to a friendLove this fridge
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We absolutely love this fridge. Lots of room in the freezer!
I would recommend this to a friendMy Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Price,works with Ring door bell,no handle.built quality
I would recommend this to a friend- Cons mentioned:Ice maker
Expensive and don’t last
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this refrigerator for exactly two years. The ice maker is broke and now the refrigerator! Get a Warranty you gone need it
No, I would not recommend this to a friend - Cons mentioned:Ice maker
Cool fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a good refrigerator but it was nicer if had 2 cameras. You can’t see the lower half of the fridge. In freezer side, was nice if you could use your hand to get ice from ice compartment.
I would recommend this to a friend Great refrigerator
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome refrigerator and great technology for the price.
I would recommend this to a friend- Pros mentioned:Design
Black Beauty
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Okay I will say that, the first thing you love is the way it looks, you really can’t believe that a refrigerator can look like this one does . The Samsung people have good taste.
I would recommend this to a friend - Cons mentioned:Ice maker
Not worth the price.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had a little over a year and the screen has already gone out and i have to slide the fridge out, unplug it and plug it back in and this last for about a day before it goes out again. Also, No light at icemaker or water so hard to see in middle of night.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We're saddened by your experience with the Family Hub screen and the light dispenser's availability. Let's help you with the Hub screen, Jaxilm.
This Family Hub model only has an interior lighting feature.
We highly recommend performing the troubleshooting steps from the link below. Select the corresponding bullet points that relate to your refrigerator experience. Learn more from the YouTube videos and hyperlinks.
The refrigerator panel or Family Hub screen is blank or not responding:
https://www.samsung.com/us/support/troubleshooting/TSG01202605/
Should you require further assistance in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147632113, to help our team pull up your information.
Have a great day!
^Chrystel
It's excellent
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very happy with everything and is easy to set up.
I would recommend this to a friendFilter design not worth it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only way to change the filter is to turn off the main house line or move the refrigerator in order to reach the shut off on the water line. I tried replacing the filter without shutting off the water and at least 4 gallons came rushing out before I got the old one pushed back in. Very poor design. The hub is okay but cumbersome to use. It also talks or plays music when it wants to or hears something on TV
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
We appreciate your review of one of our products. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
^Chrystel
- Cons mentioned:Ice maker
Customer care are the worst.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice Make its deficient, i never saw a fridge with ice make that dont make enough ice, overall its just ok for the price, I bought the Refri couple months ago and now its 180$ cheeper what a robbery.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Gabe,
Thank you for reaching out. I understand you're having an issue with the ice maker in your Samsung refrigerator not making enough ice. We do apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001012/ and please click on "Ice maker is making some ice, but not enough" to guide you on the issue.
I also recommend watching the video on this link https://www.youtube.com/watch?v=EsbHtpc1ak4 for some tips on how to maintain the ice maker in your Samsung refrigerator.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https://www.samsung.com/us/support/ as this has all the troubleshooting guides, links, videos, and other resources that you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144241470.
-Noraina
Not as happy as I thought I would be
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Should be easier to use- took a long time to figure everything out
No, I would not recommend this to a friendCamera
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The camera is low quality, and it’s only for the fridge not the freezer.
I would recommend this to a friend- Pros mentioned:Storage space
Very efficient
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge makes ice really fast and its very spacious/roomy holds a lot of stuff the freezer part is cool you can actually see everything thats in the fridge
I would recommend this to a friend Very nice
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the look of the refrigerator. It is sleek and the in door apps are fun to use. However, it has very little memory. After loading about 12 pictures, it was tapped out. Also, there are no drawers for storage of things like lunch meat, small items, etc. I had to buy containers to insert for those things. And changing the water filter is no fun...very odd location at the bottom behind the crisper drawer. I recommend that you use the special surge protector for appliances you can get on Amazon, etc. This thing tripped our breaker a couple of times before we got that.
I would recommend this to a friend