Customer Ratings & Reviews
- Model:
- RS27T5561SR
- SKU:
- 6397590
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers have good things to say about the overall performance, design, and smart features of the 26.7 cu. ft. Side-by-Side Smart Refrigerator. Many appreciate the ample storage space and the quality of the screen. However, some customers have reported issues with the ice maker and the dispenser light. There are also a few complaints about the temperature control, with some users experiencing food freezing on the bottom shelf.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Ice maker
Love it!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is good, just wish the ice maker is bigger..
I would recommend this to a friend Mr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Smart screen quit working after three days. Contacted Best Buy who referred me to Samsung. Team still has not been by. Still does not work.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hearing this happen to your newly purchased refrigerator saddens us. Let's address this right away, JohnT.
To get the diagnosis of the hub screen, we recommend following the troubleshooting guide below. Please watch the Instructional video and click on the embedded links for additional help.
The refrigerator control panel or Family Hub screen is blank:
https://www.samsung.com/us/support/troubleshooting/TSG01202605/#refrigerator-control-panel-or-family-hub-screen-is-blank
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147046985, to help our team pull up your information.
Have a great day!
^Chrystel
- Cons mentioned:Ice maker
Ice despenser stopped working purchased NEW 01/24
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice despenser stopped working purchased NEW!!!!!!1/24...Unbelievable!!!!!! :-(
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We understand your disappointment with your ice dispenser that stopped working. Let us help.
Here is a link for troubleshooting steps for your ice maker that is not working; kindly watch the video and click the embedded words.
Ice maker is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147292357) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Exactly what I needed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good refrigerator. It is deeper than I expected which is good for my family. The Black Stainless looks really nice in my kitchen too. My only issue was that the Samsung Family Hub froze on me. It was a simple reset and it hasn't happened since.
I would recommend this to a friendDO NOT BUY
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not purchase this unit! Absolutely terrible. After 4 months it quit working. Samsung refuses to replace it. We’ve had the repair man out 3 times and it still isn’t fixed. 5 weeks we have been without a working refrigerator. Terrible customer service.
No, I would not recommend this to a friendBrand response from Samsung
Posted .NatalieG, we understand the disappointment if the fridge stopped working and you already had three repairs. We want to speak to you directly to provide support and see what options we can offer to help you with your fridge.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147865754) to help our team pull up your information.
Have a great day.
^Camille
So far I'm happy with the refrigerator.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really like our refrigerator there is only one tin g idont understand , It keeps freezing every so many days. Going to read guide to see what is going on. Other than that love it. MZ
I would recommend this to a friendFridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is great with the product just not happy that i told them when i bought product that i didnt have waterline hook up and they told me they could do it now saying they cant do it because of my dishwasher in the way.
I would recommend this to a friendSamsun Family Hub Refrigerator Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, it's a nice refrigerator. I wish there was more storage (i.e., deli drawer) inside. I purchased separate organizers to keep it somewhat sorted. The app is very convenient for shopping lists and checking the calendar.
I would recommend this to a friendScreen is not good from day one
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen is not good it’s operate by it self hanging contact service centre 3 time but still same since first day the issue is same
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi SumairaL,
We would love to speak with you about your refrigerator to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1145969767 to help our team pull up your information when you message us.
Have a great day.
^Aloe
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great professional experience!! I really apreciate the associate who accomadated us with great consideration and high spirited attitude.
I would recommend this to a friendI wish it had a few more apps added
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the refrigerator. It’s everything I thought it would be . But one thing I wish I was able to get the silver one instead of the black stainless steel. It makes my kitchen looks dark. Silver is out of stock
I would recommend this to a friendPoor Service
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor service by the delivery team, scratched the fridge, front door and walls.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
The experience is not what we want for our customers. To better assist you with this issue, please get in touch with the BestBuy customer service department at (888) 237-8289. Available 24 hours a day. They can answer your question or transfer you to your local store to answer your concerns about their damage delivery policy.
Have a great day.
-John
Disappointed Upset Not Whole Consumer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't know as Best Buy delivered a broken machine to me that I have yet to use, as the repair has been delayed for weeks.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
Great buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My new Samsung fridge is by far the best purchase I’ve made in a while it’s totally whisper quiet and keeps everything fresh
I would recommend this to a friendNice fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent customer service , best price and quality .
I would recommend this to a friendFridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great service very satisfied with my purchase always looking forward to go back so far one of my favorite stores!!! Thank you
I would recommend this to a friendSuper cool
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great space love the technology so far it’s been great
I would recommend this to a friendBrand response from Samsung
Posted .Hello Jordan0223,
We appreciate you taking the time to leave us a review on your Samsung refrigerator. You made an excellent choice for your home, and we are pleased to hear how happy you are!
If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsunHellogsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513).
Thank you!
-Angelica
love our fridge!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it's amazing!! So glad that we made this purchase. Fridge os great, groceries stay fresh for such a long time. Thanks a million
I would recommend this to a friendWould not recommend it
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen is always glitching, I’m never able to play what I want. I gave up trying to use the screen a month after we bought it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Rodrifam,
We can feel your disappointment with this fridge. We are here to help you.
We recommend checking the resources below for steps to take when the family hub is not working.
Only some apps on Family Hub work:
https://www.samsung.com/us/support/troubleshooting/TSG01001820/
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1148288636), and it will help our team pull up your information.
^Rodel
GREAT
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THIS REFRIGERATOR SAMSUNG IS AMAZING, I CAN SEE AND HEAR MY FAVORITE CHANNELS.
I would recommend this to a friend